:. iCare

S.No	Date	Subject	Status		Counter
1	1/5/2026	Can after school care be used for tax exemptions?	Published	See details	16
2	1/3/2026	Release Note Version 6.7.0	Published	See details	6
3	1/3/2026	What are new Journal Enhancements?	Published	See details	17
4	1/3/2026	How to add time for posting notes, and when parents can access the notes?	Published	See details	7
5	1/2/2026	How can admin /teacher add lesson plan?	Published	See details	10
6	1/2/2026	How can admin/teacher add curriculum?	Published	See details	8
7	1/2/2026	How can admin/teacher use Notes/Activities in Journal?	Published	See details	9
8	12/29/2025	How can admin update the billing dates in bulk?	Published	See details	14
9	12/29/2025	Release Note Version 6.6.9	Published	See details	8
10	12/9/2025	Error Codes for Open Edge	Published	See details	30
11	12/2/2025	Release Note Version 6.6.8	Published	See details	33
12	12/2/2025	How admin can enable “Requires Review and Acceptance by an Admin” for Uploaded Documents	Published	See details	37
13	11/30/2025	How do I check my Onboarding Status? (What is complete, not complete, and what else do I need to do?)	Published	See details	29
14	11/27/2025	Why do I see my balance in brackets?	Published	See details	29
15	11/20/2025	When a child is checked in/out and the parent recieves a text about it, it comes as a attachment.html that you must click on and its to tiny to read. Can somebody look into it?	Published	See details	36
16	11/13/2025	Can a secondary PickUp contact check a child in/out with the Mobile App, if they are not given data rights (Privacy Shield)?	Published	See details	50
17	11/12/2025	How to install Printer and Cash Drawer on MAC?	Published	See details	92
18	11/6/2025	How does predictive scheduling work in iCare? What exactly is it?	Published	See details	65
19	10/24/2025	How to batch update autopay start date or end date?	Published	See details	82
20	10/24/2025	Release Note Version 6.6.7	Published	See details	78
21	10/9/2025	Release Note Version 6.6.6	Published	See details	84
22	10/2/2025	I am getting a JSON error on my iCare Mobile App. What can be the reason? And, what to do?	Published	See details	73
23	10/1/2025	How do I send a self-registration invite to new parents? How do I set-up self-registration link on the website?	Published	See details	77
24	9/29/2025	How does the CACFP Food Eligibility - Free, Reduced, and Paid - feature work in iCare?	Published	See details	85
25	9/26/2025	What is the purpose of the Not-Specified room and program? How to use them?	Published	See details	86
26	9/22/2025	Recommended models for the Cash Drawer and the 3" Receipt Printer.	Published	See details	121
27	9/22/2025	How to use Batch Check-in/Out feature in Daily Sign-in Sheet (Type Based)?	Published	See details	85
28	9/19/2025	How do you manage I care from an iPad. I noticed the setup is completely different from on a computer screen. Thanks in advance!	Published	See details	80
29	9/18/2025	How do we track (and keep parents informed) what food was served at Breakfast, Lunch, and Snacks? (Journal related)	Published	See details	90
30	9/18/2025	How parents can manage monthly scheduler in iCare app?	Published	See details	90
31	9/15/2025	Release Note Version 6.6.5	Published	See details	80
32	9/15/2025	Is there a way to filter the contacts (active, pending, inactive? profiles)	Published	See details	84
33	9/2/2025	Release Note Version 6.6.4	Published	See details	99
34	8/21/2025	What is attendance overstay alert? How can an admin set it?	Published	See details	107
35	8/20/2025	How to print emergency cards	Published	See details	88
36	8/16/2025	What are our target support request response/resolution times?	Published	See details	92
37	8/8/2025	What is tutoring service and how to use it?	Published	See details	113
38	8/8/2025	What is staff assessment? How can we use this feature in iCare?	Published	See details	82
39	7/28/2025	How to modify column in reports?	Published	See details	80
40	7/15/2025	What is ADP and how can we enter ADP pay group and position for staff?	Published	See details	91
41	7/10/2025	How admin can setup late pickup fee site-wise?	Published	See details	101
42	7/10/2025	How admin can setup late payment fee site-wise?	Published	See details	107
43	7/10/2025	What is late payment fee and late pick up fee?	Published	See details	81
44	7/10/2025	How can admin send electronic document to parents?	Published	See details	91
45	7/10/2025	Release Note Version 6.6.3	Published	See details	105
46	7/8/2025	How to change the primary contact or make the secondary contact primary?	Published	See details	77
47	7/2/2025	How to add or remove Staff Leave Types?	Published	See details	107
48	7/2/2025	What is the difference between Absences and Leaves? How to use them?	Published	See details	128
49	7/2/2025	How can a teacher send video to parents through mobile app?	Published	See details	93
50	7/2/2025	Release Note Version 6.6.2	Published	See details	90
51	7/1/2025	What are the different methods iCare uses for data privacy and security?	Published	See details	106
52	6/23/2025	How can teacher check-in/out for themselves?	Published	See details	98
53	6/23/2025	How admin can turn on the flag for teachers to check-in/out by themselves?	Published	See details	97
54	6/20/2025	How can a teacher move from one room to another in the middle of the day? Is there a Teacher App for this?	Published	See details	120
55	6/20/2025	What are the features in the iCare mobile app for teachers?	Published	See details	124
56	6/18/2025	How can we check log for emails and SMS text messages?	Published	See details	100
57	6/15/2025	how to print roster for the week	Published	See details	131
58	6/11/2025	How can I fill forms through mobile app?	Published	See details	128
59	5/31/2025	How do I enroll in a Summer Program?	Published	See details	105
60	5/30/2025	How is attendance authenticated for the different check-in methods in iCare?	Published	See details	107
61	5/23/2025	How parents can buy and avail pre-paid hours (PPH) package through mobile app?	Published	See details	120
62	5/13/2025	I entered some leaves for a staff for next month? In which reports can I see those and how do they impact the Staff Payroll Hours Report?	Published	See details	126
63	5/12/2025	How to deactivate staff?	Published	See details	119
64	5/1/2025	How is the parent interface (parent experience) managed? (What can parents see and do?)	Published	See details	304
65	4/23/2025	Drop-In Packages: What is the difference between a Credit Package and a Prepaid Hours Package?	Published	See details	147
66	4/3/2025	What is CRM and how to use it?	Published	See details	217
67	4/2/2025	How to add task in leads page?	Published	See details	160
68	3/31/2025	Release Note Version 6.6.1	Published	See details	137
69	3/31/2025	How to add leads? What are the types of lead status?	Published	See details	180
70	3/28/2025	How to rename or change the sequence of the electronic documents?	Published	See details	145
71	2/10/2025	How to Change UDF's layout settings?	Published	See details	179
72	2/6/2025	How parent can enroll a child in a program/class from parent app?	Published	See details	233
73	1/23/2025	How can the admin edit drop-in credit package for a particular parent?	Published	See details	203
74	1/13/2025	How to print tax statement for inactive children?	Published	See details	297
75	1/11/2025	I was told that if my child received discounted or free lunch we would qualify for a discount?	Published	See details	239
76	1/10/2025	Fortis terminal setup: My Terminal # (Lane #) is not showing in the Enable Chip Reader dropdown list.	Published	See details	216
77	11/28/2024	How to set two set of timings for programs?	Published	See details	253
78	11/28/2024	How parents can use type of day scheduling?	Published	See details	235
79	11/28/2024	How to enable type of day scheduling for parents?	Published	See details	344
80	11/28/2024	Release Note Version 6.6.0	Published	See details	237
81	11/20/2024	How can staff do batch check-in/out of children through mobile app?	Published	See details	250
82	11/13/2024	How to send photos through Mobile App?	Published	See details	314
83	11/12/2024	Got two reply’s from my question about adding photos, one reply said an article was attached. It was not. The other response was totally useless because it doesn’t work. How can I add photos to notes sent to my class from phone. I do not want to take pictures in the app. That is ridiculous. Please reply with an answer that is helpful. Thank you,	Published	See details	262
84	11/8/2024	How can I add pictures from my phone photos	Published	See details	251
85	11/6/2024	Reset password	Published	See details	219
86	10/31/2024	How to use the BI/Analytics Tool to find duplicates in a report?	Published	See details	223
87	10/23/2024	How parents can self-register themselves?	Published	See details	250
88	10/23/2024	Can parents reserve a spot for drop-in before coming in?	Published	See details	247
89	10/18/2024	What is Payment Applied to Invoices (FIFO) Report?	Published	See details	280
90	10/14/2024	How can a parent use coupon codes?	Published	See details	271
91	10/14/2024	Release Note Version 6.5.9	Published	See details	252
92	10/11/2024	How can we match our Fortis statement with the iCare Payment Reconciliation and Payment Listing Reports?	Published	See details	265
93	9/18/2024	What are the Unpaid Invoices (FIFO) Reports for?	Published	See details	286
94	9/18/2024	Release Note Version 6.5.8	Published	See details	299
95	9/18/2024	How to add site-based UDF's?	Published	See details	392
96	9/17/2024	How parent can buy and avail Pre-Paid Hours Package (PPH)?	Published	See details	270
97	9/17/2024	How partial weekly bills are charged?	Published	See details	349
98	9/12/2024	What determines which children are Siblings and what is included in the Family Balance?	Published	See details	262
99	9/5/2024	how do I navagate to the journal page on the web base?	Published	See details	283
100	9/5/2024	What is kinder connect? Is that apart of Icare?	Published	See details	285
101	9/5/2024	Can a secondary contact has the right to see the ledger and pay? If not, how can he access it?	Published	See details	274
102	9/2/2024	Geo-fenced check-in app setup and its uses.	Published	See details	297
103	8/26/2024	How do you terminate an Autopay (recurring payment)?	Published	See details	289
104	8/14/2024	How to put the enrollment in the program/class on the waitlist?	Published	See details	302
105	8/13/2024	HOW TO PUT A CHILD IN SYSTEM ON THE WAITLIST	Published	See details	273
106	7/24/2024	Auto-enrollment at the time of registration.	Published	See details	319
107	7/8/2024	My Data Option in the Parent App	Published	See details	299
108	7/8/2024	Actions and Activities option in the parent app.	Published	See details	336
109	7/5/2024	Release Note Version 6.5.7	Published	See details	272
110	7/5/2024	How parent can select a drop-in credit package?	Published	See details	291
111	7/5/2024	How can the admin add the drop-in credit package?	Published	See details	608
112	7/1/2024	Release Note Version 6.5.6	Published	See details	320
113	6/27/2024	sending batch emails to parents	Published	See details	330
114	6/18/2024	How do you add staff documents?	Published	See details	296
115	6/13/2024	How can a parent add a sibling using the Mobile App?	Published	See details	315
116	6/13/2024	How do you set up Kinder Connect and upload attendance on it?	Published	See details	365
117	6/11/2024	enrollment fee report	Published	See details	306
118	5/10/2024	What is the BI Analytics tool? How can we use it?	Published	See details	526
119	5/10/2024	Release Note: Version 6.5.5	Published	See details	325
120	4/22/2024	How to set up a revenue account for a bill? (The credit side of GL posting.)	Published	See details	406
121	4/20/2024	How to remove an unconnected child that has no main contact?	Published	See details	334
122	4/15/2024	Release note 6.5.4	Published	See details	321
123	4/12/2024	How to make payments through the parent app?	Published	See details	374
124	4/8/2024	Release note version 6.5.3	Published	See details	505
125	4/8/2024	Release note version 6.5.2	Published	See details	304
126	4/4/2024	Release note version 6.5.1	Published	See details	506
127	3/29/2024	How to enter absence?	Published	See details	349
128	3/27/2024	How to add program/class enrollment code?	Published	See details	363
129	3/21/2024	We are using an iPad for the Lobby. How can we prevent parents from going into other apps on the iPad?	Published	See details	312
130	2/28/2024	Parent: How can I print my Yearly Tax Statement on my phone using the Mobile App or browser?	Published	See details	474
131	2/20/2024	How to make payments?	Published	See details	1033
132	2/12/2024	What is family balance, running balance, and account balance?	Published	See details	376
133	2/9/2024	Error codes for Fortis	Published	See details	347
134	2/9/2024	What to do for migrating from Open Edge to Fortis?	Published	See details	345
135	2/7/2024	How to register for Fortis and set up a payment terminal?	Published	See details	431
136	2/6/2024	How do I enroll children in specific weeks only? (Some children have an ongoing schedule but others are week to week.)	Published	See details	379
137	1/11/2024	How to show scheduled/ non-scheduled children in the attendance report?	Published	See details	395
138	12/18/2023	How to enter absence for a child?	Published	See details	374
139	11/22/2023	Electronic documents - PDFs, etc.: For non-English speaking parents can we set multiple PDFs in different languages (say Spanish)?	Published	See details	406
140	11/21/2023	ACH Payments: How to handle declined payments; say because of insufficient funds?	Published	See details	391
141	10/26/2023	What are the steps for setting up a small Montessori?	Published	See details	398
142	10/13/2023	New ACH Reconciliation Process	Published	See details	434
143	9/29/2023	How to edit the Auto-Fill List for entering Journal Notes?	Published	See details	441
144	9/28/2023	How can I get full text of the email/SMS sent? (The Email/SMS Log only has the list of message sent.	Published	See details	460
145	9/28/2023	How to edit the automated email notifications?	Published	See details	443
146	9/25/2023	How can I see all the payments I have made for my child?	Published	See details	475
147	9/21/2023	Where can I find the Open Edge Transaction ID in iCare? How do I find an iCare payment in Transaction Express?	Published	See details	428
148	9/21/2023	Can a center restrict a child from checking in if they are not enrolled in any program or class?	Published	See details	677
149	9/13/2023	Is it possible to get a monthly payment summary for each of our centers or as a whole? We do get tone from global payments but we were wondering if you had one that we could do a checks and balance with.	Published	See details	495
150	9/10/2023	How to give holiday credit?	Published	See details	430
151	9/9/2023	Is spell check available with the email and SMS editor and the notes feature?	Published	See details	394
152	9/9/2023	How do teachers share photos with parents using their phones? Is the feature available on both the Browser and Native Apps?	Published	See details	405
153	8/24/2023	How does the Landing page in the iCare work?	Published	See details	409
154	8/24/2023	Release note version 6.5.0	Published	See details	453
155	8/17/2023	As a parent how can I see my child's attendance records?	Published	See details	415
156	8/16/2023	I am a parent. How can I add another child to my family?	Published	See details	473
157	8/14/2023	How do I send a self-registration invite to new parents? How do I send login instructions to parents who have registered?	Published	See details	423
158	8/1/2023	Clayton Youth Afterschool Program: registration and enrollment requirements.	Published	See details	527
159	7/31/2023	PCI Compliance Certificate for iCare Software.	Published	See details	639
160	7/27/2023	How cardholder data is accepted, transmitted, and processed? (Is there a data flow diagram?)	Published	See details	430
161	7/25/2023	Has a VPAT 508, Voluntary Product Accessibility Template, completed for iCare?	Published	See details	408
162	7/12/2023	What are the communication methods in iCare? (Lobby messages, SMS texts, email, chat, photo sharing, lobby questions, school calendar, incident reports, journal)	Published	See details	291
163	7/12/2023	A duplicate child has been created and both have some transactions. How do I merge their data and remove the duplicate?	Published	See details	423
164	7/5/2023	Can I open a printer-fired cash drawer without having to print a receipt?	Published	See details	461
165	7/4/2023	Release Note: Version 6.4.0	Published	See details	416
166	6/29/2023	What is a Force Check Out? How does it work?	Published	See details	489
167	6/29/2023	How does the Constant Contact CRM integration work in iCare?	Published	See details	462
168	6/20/2023	How can the driver use the check-in app in iCare?	Published	See details	494
169	6/16/2023	How to show siblings of the family on the child profile page based on the Main Contact/Parent Group?	Published	See details	464
170	6/9/2023	Release Note: Version 6.3.9	Published	See details	422
171	6/9/2023	Release Note: Version 6.3.8	Published	See details	414
172	6/9/2023	Release Note: Version 6.3.7	Published	See details	423
173	4/3/2023	Release Note: Version 6.3.6	Published	See details	489
174	3/29/2023	Hi, is there anyway to adjust the order that categories appear in journal? Some we use more often and would prefer them to be first in the options without deleting and retyping all of them in again. Thank you	Published	See details	448
175	3/29/2023	How the teacher will get a notification when the child check-in through the mobile app?	Published	See details	489
176	3/29/2023	How admin can give permission to parents and teachers to fill/view incident report?	Published	See details	457
177	3/29/2023	Release Note: Version 6.3.5	Published	See details	443
178	3/22/2023	How does an Incident report work in iCare?	Published	See details	726
179	3/21/2023	What is the “Fill From Schedule” feature in iCare?	Published	See details	489
180	3/20/2023	Release Note: Version 6.3.4	Published	See details	686
181	3/20/2023	Release Note: Version - 6.3.3	Published	See details	447
182	3/20/2023	Release Note: Version - 6.3.2	Published	See details	441
183	3/15/2023	how to connect staff to children	Published	See details	446
184	3/14/2023	In iCare, how does the pending list feature works?	Published	See details	452
185	3/14/2023	How to split the charges and payments between the children in iCare?	Published	See details	499
186	3/1/2023	How does the signature capture feature work in the iCare mobile app?	Published	See details	449
187	2/20/2023	In iCare, how do parents purchase a membership pass?	Published	See details	457
188	2/14/2023	Is there a report where we find the list of absentees?	Published	See details	470
189	2/10/2023	How do perform NSF/Chargeback in iCare?	Published	See details	426
190	2/3/2023	In iCare, how do I change the logo and slogan in the application header?	Published	See details	451
191	2/3/2023	How can the admin block the schedule for a day(School closing day, OFF days, School holidays)?	Published	See details	468
192	2/2/2023	How to regionalize iCare? (Set language and currency other than English or US Dollars)	Published	See details	595
193	1/30/2023	How to manage the UDF section in iCare?	Published	See details	471
194	1/24/2023	Release Note Version-6.2.6, 6.2.8	Published	See details	439
195	1/23/2023	How can the admin set the minimum contact details required during registration in iCare?	Published	See details	495
196	1/12/2023	How does the Aging Report-Invoice Clearing feature work in iCare?	Published	See details	596
197	1/9/2023	How can we get a report for numbers of children enrolled by site ID, session, programs and dates?	Published	See details	460
198	12/2/2022	How does the teacher view the child's check-in/out time(attendance) through the mobile app?	Published	See details	591
199	12/2/2022	How the teacher can view their child’s profile, contact, and schedule information via mobile app?	Published	See details	672
200	12/2/2022	Chat: Teacher-to-parent messaging through a mobile app?	Published	See details	817
201	12/2/2022	How teachers will mark the attendance of their children through a mobile app?	Published	See details	1175
202	12/2/2022	How does the teacher can post the daily activity notes, and view the daily report, and summary report via the mobile app (journal)?	Published	See details	638
203	11/24/2022	How waitlisting feature works in iCare?	Published	See details	528
204	11/23/2022	Is there a way for the provider to mark the child absent using the Check-in app?	Published	See details	480
205	11/16/2022	Release Note Version-6.2.5	Published	See details	462
206	11/11/2022	How do block Credit card/ACH payments for selected parents? (whose transaction is frequently declined/NSF).	Published	See details	495
207	11/4/2022	Two-Factor Authentication (2FA ) in iCare.	Published	See details	499
208	10/21/2022	RELEASE NOTE - VERSION 6.1.9	Published	See details	485
209	10/21/2022	RELEASE NOTE - VERSION 6.1.8	Published	See details	459
210	10/12/2022	Push Notifications in iCare. (Ding feature)	Published	See details	510
211	9/27/2022	How do I add a new family - child and contacts, fill out the registration data, electronic document, and enrollment in the mobile app? (The Registration Process- Childcare App by iCare)	Published	See details	632
212	9/26/2022	What are the different accessibilities for Admin, Center Admin, and Super Admin?	Published	See details	719
213	9/19/2022	How can I make the curriculum and lesson plans viewable to parents without having to add them in the notes/activities for the child?	Published	See details	492
214	9/16/2022	RELEASE NOTE - VERSION 6.1.7	Published	See details	455
215	9/8/2022	Is there a section in which we can put the date of the Vaccine Exemption Affidavit in a child's profile?	Published	See details	449
216	9/5/2022	How to create the Day-Passes in iCare?	Published	See details	239
217	9/5/2022	How to print UDFs (user-defined fields)	Published	See details	485
218	9/2/2022	Parents can not see other children in the same class.	Published	See details	464
219	8/28/2022	How do I add my child and payment info?	Published	See details	523
220	8/17/2022	A parent lodged an eComplaint about receiving an email from us claiming it to be a SPAM. What should I do?	Published	See details	378
221	8/16/2022	If I am billing charges, how does the system know which account on the COA it needs to go to?	Published	See details	433
222	8/16/2022	How to change the tuition for art class from $120 to $132?	Published	See details	477
223	8/16/2022	How to print enrichment class children lists?	Published	See details	466
224	8/4/2022	How to manage the access permission (based on the user role) for the electronic document?	Published	See details	476
225	7/27/2022	I have never had a parent portal	Published	See details	504
226	7/19/2022	How to add the lesson plans in iCare? (under journal)	Published	See details	561
227	7/19/2022	How to set up the curriculum planning in iCare? (under journal)	Published	See details	584
228	7/19/2022	How to add the notes/activities for the children on the journal page?	Published	See details	1093
229	7/14/2022	How to email/batch email the electronic document to parents and two-way authentication for electronic documents? (Only for pdf type of document)	Published	See details	541
230	7/6/2022	How admin can do batch payments? (Using ACH payment)	Published	See details	514
231	6/24/2022	RELEASE NOTE - VERSION 6.1.6	Published	See details	481
232	6/15/2022	Release Note Version: 6.1.5	Published	See details	466
233	6/14/2022	How do I set General Ledger (GL) accounts? And how do I get a GL postings report?	Published	See details	513
234	6/13/2022	How to reconcile a bank statement with the payments in iCare?	Published	See details	481
235	6/9/2022	Registering a Child	Published	See details	552
236	6/9/2022	How to match and split attendance according to schedules? (Needed if a child is scheduled in multiple classes but checks in and out just once.)	Published	See details	484
237	6/3/2022	How can I filter the staff attendance report to filter by name and chronological date. System is currently sorting by name but not in chronological order.	Published	See details	416
238	6/1/2022	How does the Staff Leaves feature work in the iCare?	Published	See details	510
239	5/31/2022	How a driver can mark the attendance for the children using the lobby?	Published	See details	518
240	5/24/2022	How to stop an Android tablet from going to sleep?	Published	See details	464
241	5/24/2022	I received an email to click on the waitlist to save my schedule but i can't find it.	Published	See details	482
242	5/24/2022	I can't find the waitlist button to save the schedule	Published	See details	445
243	5/24/2022	I need to make sure this is for the hunterville Location	Published	See details	459
244	5/17/2022	Where can I find a bill that reflects the dates care was paid for?	Published	See details	457
245	5/13/2022	How can the provider use the check-in app and lobby in iCare?	Published	See details	617
246	5/6/2022	How admin can handle the schedule hour restrictions in iCare under the programs/classes page?	Published	See details	501
247	5/6/2022	Release Note version: 6.1.3	Published	See details	514
248	4/29/2022	My child's last name is incorrect. My oldest daughter is from my first marriage, my second daughter has a different last name. I need to update the youngest daughters last name and her fathers information. The oldest child's fathers information automatically populated, but it isn't correct.	Published	See details	715
249	4/27/2022	How a parent can access the electronic document? For example, fill and sign a PDF.	Published	See details	1243
250	4/27/2022	Release Note Version 6.1.2	Published	See details	510
251	3/30/2022	Release Note Version 6.1	Published	See details	521
252	3/28/2022	How user can use the iCare Custom bill feature efficiently to handle additional billing?	Published	See details	523
253	3/25/2022	Is there a way to delete immunization records on a child? I input the wrong immunization records in another child's file.	Published	See details	491
254	3/17/2022	Can you remind me where I find the templated emails?	Published	See details	508
255	3/9/2022	CHAT FEATURE: Can an admin have a private chat with a parent, which the other staff and teachers cannot see?	Published	See details	517
256	3/7/2022	how to send email to parents to invite to register	Published	See details	672
257	3/1/2022	Mixed-Age Room Capacity: We have children of different ages in 1 room. The capacity of the room depends on the number of children present or scheduled at one time. How does iCare handle that?	Published	See details	511
258	2/24/2022	How to get the receipt for the program which shows provider name, location, and identification, type of service, cost of the service, and service dates.	Published	See details	540
259	2/3/2022	How to override a current check in time?	Published	See details	477
260	2/1/2022	Release Note Version 6.0	Published	See details	541
261	2/1/2022	How a parent can edit the profile, contacts, and schedule on the mobile app?	Published	See details	550
262	1/31/2022	Hola muy buenos días deseo darle la Gracias por la ayuda que me van a brindar yo soy nueva en esto del cuido	Published	See details	481
263	1/21/2022	How to set the maximum schedule hour for a particular program/Classes?	Published	See details	519
264	1/19/2022	How is data security is handled in iCare? (Addressing HECVAT and HIPAA concerns)	Published	See details	703
265	1/18/2022	How can I make payments on line and clock my kids in to school online are by phone	Published	See details	526
266	1/17/2022	RELEASE NOTE - VERSION 5.5.9,5.6.0,5.6.1,5.6.3	Published	See details	523
267	1/11/2022	How to copy the same program to multiple sites?	Published	See details	528
268	1/10/2022	I need all my families to be set up with contactless entry.	Published	See details	577
269	1/9/2022	group text	Published	See details	508
270	12/29/2021	I made a mistake filling out the form. I listed myself as the child and I have tried to edit and change it but the site is not allowing me to change it. I only have 1 child. Please help	Published	See details	520
271	12/29/2021	How can I get the total hours worked by our staff for the whole year?	Published	See details	530
272	12/6/2021	How to add an additional authorized pickup to my child's account? I don't see an easy way to add it and I need to allow for her to officially be picked up for a regular group activity outside of school.	Published	See details	811
273	11/30/2021	How the parent can make use of the credit amount( while making payment through cart)?	Published	See details	576
274	11/23/2021	How a parent can get started with the iCare App (mobile/parent app)?	Published	See details	1112
275	11/18/2021	I made a mistake filling out the form. I listed myself as the child and I have tried to edit and change it but the site is not allowing me to change it. I only have 1 child. Please help	Published	See details	528
276	11/3/2021	how to edit template for email to families?	Published	See details	581
277	11/2/2021	How can I read Journal entries? I keep receiving text messages saying there are new entries to read, but when I log in to the website, it says no entries were published.	Published	See details	534
278	11/1/2021	How secondary contact can make the payment using the main contact ledger?	Published	See details	634
279	10/25/2021	How the children can be batch unenrolled from the program?	Published	See details	672
280	10/18/2021	How staff can do batch check-in/out through the iCare check-in app?	Published	See details	709
281	10/14/2021	How to send the payment reminder to the parent?	Published	See details	534
282	10/3/2021	We run the same classes 3 times a year - Fall. Winter, and Spring. How can we close the Fall session and start the Winter?	Published	See details	250
283	10/1/2021	How to remove the schedule and reschedule the children for another program/class(When prepayment is enabled)?	Published	See details	549
284	9/29/2021	List of parents sent an invitation for self-registration. How to remind them if they didn't complete the registration?	Published	See details	538
285	9/27/2021	How to set the prepayment for registration fee and program/classes enrollment?	Published	See details	535
286	9/15/2021	A child is enrolled in a class. How to change it to another class?	Published	See details	698
287	9/15/2021	How do I link kids without having them as siblings?	Published	See details	512
288	9/14/2021	I need to change the student name, last name, and DOB as I've copied my information in this space, please how do I change that?	Published	See details	550
289	9/3/2021	How to assign the staff to multiple sites?	Published	See details	524
290	8/30/2021	How do I enroll my child in a program, class, or camp? (Child's Home Site and Other Sites)	Published	See details	2283
291	8/29/2021	I have added a few user-defined fields. How can I add them to a report and be able to print them? (Add/remove/hide/unhide columns in a report)	Published	See details	521
292	8/20/2021	I am trying to upload signed forms but when i click on the upload button, it just asks for my signatures. there's no pop-up to allow me to upload forms. might you please help?	Published	See details	574
293	8/17/2021	How does staff sign in	Published	See details	552
294	8/17/2021	i got a message that says incomplete off the form	Published	See details	560
295	8/12/2021	How does the Home Visits - Case Tool work?	Published	See details	433
296	8/12/2021	How can a parent apply a coupon towards their charges?	Published	See details	561
297	8/12/2021	How to set up coupons in iCare? How do they work?	Published	See details	635
298	7/6/2021	I need to issue a refund check to a family. How do I show that on the ledger as a refund?	Published	See details	652
299	6/23/2021	sms	Published	See details	549
300	6/22/2021	How to void the attendance-based charges (rebill = yes/no)?	Published	See details	558
301	6/16/2021	Locking transactions - Attendance, Accounting, and Meals served.	Published	See details	646
302	6/11/2021	Both of my kids are attending the Emory & Henry Little Wasps Basketball camp next week. Is it permitted that they are late for summary camp next week, possible getting there around 1ish? Thanks! Phil 276-492-6925	Published	See details	531
303	6/11/2021	List of error codes and responses for credit card and ACH payments.	Published	See details	573
304	5/17/2021	The Lobby is not working on our iPads. It is working on our laptop.	Published	See details	553
305	5/7/2021	How to manage Billing in FDC (Providers/Drivers)?	Published	See details	456
306	5/5/2021	GETTING STARTED GUIDE: How to get started with FDC (Providers/Drivers)?	Published	See details	671
307	4/29/2021	What is the timeline for processing refunds for online payments - credit card and ACH?	Published	See details	683
308	4/28/2021	Should I use the Monthly Scheduler or the Programs/Classes feature?	Published	See details	613
309	4/26/2021	Release Note Version ( 5.4.5,5.4.6)	Published	See details	659
310	4/20/2021	How admin can delete/edit the electronic document in iCare	Published	See details	617
311	4/13/2021	Advanced Sorting in iCare	Published	See details	578
312	4/13/2021	How to deactivate the children who are not attended for a period of time(Year, Month, Week, Custom date)?	Published	See details	627
313	4/10/2021	How do I set up Staff Schedules?	Published	See details	712
314	4/8/2021	How Admin/Parents can schedule the children in the program?	Published	See details	918
315	4/2/2021	How can the user transfer the payment from the Ledger to Deferred Deposit?	Published	See details	584
316	3/23/2021	Is there a way to add a question on registration that says “how did you hear about us”?	Published	See details	848
317	3/23/2021	Can I have multiple accounts using the same email id?	Published	See details	605
318	3/19/2021	How a parent can view the welcome message through the lobby registration process?	Published	See details	648
319	3/17/2021	Parents email list	Published	See details	664
320	3/16/2021	How to find voided transactions?	Published	See details	701
321	3/16/2021	Release Note Version (5.3.9,5.4.0,5.4.1)	Published	See details	647
322	3/11/2021	How to put a child enrolled for the future on hold?	Published	See details	623
323	3/10/2021	How do you put your request for leave report in?	Published	See details	680
324	3/10/2021	Release Note: Version 5.3.8	Published	See details	691
325	3/9/2021	How Parent can view the Welcome message and Handbook in iCare?	Published	See details	856
326	3/9/2021	How admin can set up a Handbook and Welcome message in iCare?	Published	See details	681
327	3/5/2021	Can parents have a common account?	Published	See details	644
328	3/2/2021	is there a gender report	Published	See details	622
329	2/20/2021	What type of recordkeeping is there in iCare? What does it mean by customizable and automated recordkeeping?	Published	See details	638
330	2/17/2021	Can you set It up for inquiries to prompt you through the software? For example, they go to our webpage and fill out an I’m interested form. Can it be sent to the software as a notification?	Published	See details	603
331	2/15/2021	How to use advance filter option in iCare?	Published	See details	578
332	2/9/2021	Release Note Version 5.3.4	Published	See details	577
333	2/9/2021	Reports for Electronic Documents in iCare.	Published	See details	671
334	2/8/2021	Make an account im a parent	Published	See details	631
335	2/7/2021	In have not received the email invitation to join I Care. I need to get the Covid test results. The test was administered last Friday February 5 about 3 pm at Clifton Park facility. My cell number is 713-517-5389. I believe I requested a text. How- ever my email address is Philcordes1@gmail.com Please reply prompted response will be greatly appreciated.	Published	See details	610
336	2/5/2021	I am a new director at a center running iCare. Is there a set of videos I can watch to learn iCare?	Published	See details	687
337	2/4/2021	How can I send the login credentials and instructions to a parent?	Published	See details	655
338	2/4/2021	Release Note Version 5.3.3	Published	See details	599
339	2/4/2021	Release Note Version 5.3.2	Published	See details	593
340	2/3/2021	How to view screen notifications in iCare?	Published	See details	660
341	1/27/2021	How can a teacher record a virtual class?	Published	See details	770
342	1/27/2021	How to manage access permission for parents using role management?	Published	See details	770
343	1/26/2021	Can you hold my payment of $281.20 that I made early in the morning. I will make arrangement to make a payment in another method this week. Please advise.	Published	See details	636
344	1/26/2021	I need help with contactless sign in	Published	See details	1079
345	1/12/2021	Hey there I’m wanting to use this for keeping attendance how do I get started? I already have it on my phone.	Published	See details	648
346	1/7/2021	How to find the revenue report based on Programs, Account type, Site id, and Payer type in iCare?	Published	See details	593
347	1/4/2021	I'm looking for a setting to receive statements via email. Is there anything? Thank you	Published	See details	734
348	12/28/2020	How to save the Credit card/ACH details?	Published	See details	698
349	12/24/2020	How to process the Automated CC payment processing for CC/ACH?	Published	See details	790
350	12/17/2020	Staff can see children in their room and programs. What to do if we want a particular staff to see all the children?	Published	See details	693
351	12/16/2020	What is the number for customer service? If parents need help resetting password, what is the number to call?	Published	See details	646
352	12/15/2020	Release Note Version 5.2.1	Published	See details	634
353	12/14/2020	How to print the list of Children/staff present using the Fire Drill report?	Published	See details	664
354	12/11/2020	Release Note Version 5.2.0	Published	See details	606
355	12/11/2020	How to register children using the Lobby portal in iCare?	Published	See details	802
356	12/11/2020	How to set up the lobby question in iCare?	Published	See details	658
357	12/8/2020	Release Note Version 5.1.2	Published	See details	680
358	12/2/2020	How admin can apply privacy settings globally for secondary contacts?	Published	See details	764
359	11/27/2020	How to perform Batch Attendance in iCare?	Published	See details	671
360	11/23/2020	How to add a room with a program/classes?	Published	See details	770
361	11/19/2020	How parents can enroll their child in the program/class? (ongoing, Weekly based)	Published	See details	755
362	11/13/2020	My graphics are no longer showing up, i,e., parent and children's photos and iCare Logo on my screen. Please advise if you are having problems with graphics on iCare Software. (Photos, pictures, logo, graphics)	Published	See details	675
363	11/3/2020	The Check-in App is not working for 1 parent but it is working for the others. It says that you are not at your child's center. (Giving access to the geolocation/GPS on the phone.)	Published	See details	797
364	10/30/2020	How to manage Program/class and Room selection in the Lobby portal for parents?	Published	See details	681
365	10/28/2020	When I enter the center lobby, my Check-In App keeps saying Loading.	Published	See details	649
366	10/28/2020	Release Note Version - 5.1	Published	See details	659
367	10/28/2020	How to perform inline edit and simple time formats on the Attendance page in iCare?	Published	See details	793
368	10/23/2020	I have a contact that I need to remove. How can I accomplish this?	Published	See details	711
369	10/22/2020	How to put an Inactive child On Hold?	Published	See details	710
370	10/22/2020	Birthday List by Active Child and by classrooms	Published	See details	645
371	10/22/2020	How can I open the Aging Report? I am looking for parents' balance as of the previous week or month.	Published	See details	682
372	10/22/2020	Release Note Version - 5.0	Published	See details	680
373	10/22/2020	How to setup attendance types for different site locations under Monthly Scheduler?	Published	See details	649
374	10/14/2020	As a COVID pandemic precaution, we have to measure children's temperature and ask whether they have any symptoms where they arrive. How can we do that?	Published	See details	757
375	10/14/2020	How do I force parents to put a credit card on file before they can check their children in?	Published	See details	654
376	10/8/2020	How do secondary contacts log in? What can they do?	Published	See details	732
377	10/2/2020	How do I add the self-registration button on my website, which is on the WIX platform?	Published	See details	681
378	9/24/2020	How to choose next month schedule	Published	See details	732
379	9/20/2020	How can participants in a Virtual Class change the resolution of their picture quality?	Published	See details	682
380	9/15/2020	How to change password?(Forgot password)	Published	See details	713
381	9/15/2020	When I check children in, the recorded Check-In Time is off by 1 hour from my computer clock.	Published	See details	659
382	9/11/2020	Can DEACTIVATED STAFF access the system? For example, an Inactive Staff with an End Date is still able to log in and "do stuff" on the children's accounts.	Published	See details	624
383	9/10/2020	Each time we log a child in there is a pop up asking us to update password. How do we get rid of that?	Published	See details	618
384	9/4/2020	How do Lobby questions work on the iCare Check-in app?	Published	See details	859
385	9/3/2020	How can I email an invoice/statement to a subsidy?	Published	See details	666
386	9/2/2020	Hi. It looks like there are 2 files created for Ariana Harris. I created the initial and the parent created one. The parent is still unable to sign in to the lobby with her password. Would this be the reason? If so, how do I delete the one she created?	Published	See details	658
387	9/2/2020	Can a children’s birthday	Published	See details	675
388	9/1/2020	How to export my Jack Rabbit data for importing into iCare?	Published	See details	680
389	8/24/2020	How to change my dept phone number so they can find me easier when needing to talk about my child.	Published	See details	663
390	8/20/2020	We are planning to use the Check-In app. What information does the iCare software solution store or retain?	Published	See details	973
391	8/20/2020	How to add child’s photo	Published	See details	865
392	8/12/2020	How to see which students are coming today? (Children's Schedules)	Published	See details	740
393	8/12/2020	Is there a log report for the SMS text messages sent? I am looking for a time stamp on a text message that was sent to a parent.	Published	See details	433
394	8/12/2020	How to validate the email address? (When parents are not receiving emails.)	Published	See details	779
395	8/11/2020	How do I find the emails that I have sent and if they have been opened or not? (Email Open Tracking Report)	Published	See details	669
396	8/11/2020	How to manage Slot Scheduling and Reservation in iCare?	Published	See details	1076
397	8/6/2020	Can I do a screen share (show my desktop) in the Virtual Classroom? What other features are there?	Published	See details	696
398	8/6/2020	Release Note Version 4.8.0	Published	See details	734
399	8/5/2020	Why is my Custom Allergy Report not showing the Allergies column?	Published	See details	755
400	8/4/2020	How do I make the refund using a cash/check option for all modes of payments (Cash/Check/CC/ACH)?	Published	See details	702
401	8/3/2020	Is there a way to setup up a monthly bill for CCAP families- CCAP charges each parent a monthly fee, the fee is different for every family. The fee is paid to us, the center.	Published	See details	755
402	8/1/2020	Early learning and development standards and guidelines: Which states are included in iCare?	Published	See details	787
403	7/30/2020	How to perform batch edit rooms in iCare?	Published	See details	643
404	7/21/2020	How to setup iCare Check-In app(admin)?	Published	See details	949
405	7/20/2020	How parents can view daily notes(journal note) sent by their teacher?	Published	See details	922
406	7/17/2020	How parents/teachers can use the iCare Check-In app?	Published	See details	2513
407	7/9/2020	How do I check if attendance was billed?	Published	See details	642
408	7/8/2020	What is the Dayending process?	Published	See details	707
409	7/4/2020	How do you address fees for late pickups?	Published	See details	791
410	7/3/2020	How do you manage late payments in iCare and charging a fee for them?	Published	See details	788
411	7/3/2020	We need to fully understand how the Software supports monthly automated billing for PT and FT pickup?	Published	See details	690
412	7/1/2020	How to set permissions for user roles (parent, teacher, and cashier) in iCare?	Published	See details	964
413	6/26/2020	How do skip service fees (CC & credit card processing charges) in iCare?	Published	See details	879
414	6/25/2020	change password	Published	See details	873
415	6/23/2020	How can we let a teacher see all the children not just the ones from her program or room? We don't want to make her an admin.	Published	See details	656
416	6/23/2020	How can I send an invitation email to parents to purchase a Pre-Paid Hours Package (PPH) or to enroll in a Program?	Published	See details	736
417	6/23/2020	How parents can purchase the prepaid hour packages from their end?	Published	See details	678
418	6/19/2020	A child enrolled in a program, got billed, and the parent made the payment. The child is being pulled out what is the right way to remove the charge and refund the payment?	Published	See details	789
419	6/16/2020	How can I split a bill between a private and subsidy payer when billing through the Monthly Scheduler?	Published	See details	802
420	6/13/2020	Trying to sign first time	Published	See details	781
421	6/8/2020	If a family has overpaid and would like to be reimbursed, how do I log that in the ledger without messing up their year-end statement?	Published	See details	680
422	6/5/2020	Audit trail and change history in iCare.	Published	See details	821
423	6/3/2020	Release Note: Version 4.6	Published	See details	805
424	5/29/2020	Can parents sign in children from their personal phones?	Published	See details	674
425	5/27/2020	How do I deactivate (discharge/remove) children?	Published	See details	925
426	5/27/2020	I am getting an error when I try to import family data through the import templates.	Published	See details	668
427	5/26/2020	How can a staff check a child in or out?	Published	See details	838
428	5/21/2020	We are a playhouse where many parents stay along while the children are with us. Can we track how many parents are staying?	Published	See details	734
429	5/19/2020	Release Note: Version 4.3 and 4.4	Published	See details	740
430	5/11/2020	Release Note Version 4.2	Published	See details	737
431	5/7/2020	How does the iCare app look and work for a parent on a phone? (Mobile experience for parents)	Published	See details	823
432	5/5/2020	We accidentally ran a refund for a parent directly on the TSYS portal. That refund is not showing in iCare. What shall we do to reconcile it in iCare now?	Published	See details	724
433	4/26/2020	How do I enter my mobile number and carrier so that I can receive text/SMS messages?	Published	See details	866
434	4/26/2020	How do I check my child's curriculum?	Published	See details	702
435	4/25/2020	Virtual Classroom Accounting - Attendance and Billing.	Published	See details	839
436	4/25/2020	Virtual Classroom Advanced Features.	Published	See details	339
437	4/25/2020	Virtual Classroom Help for Parents.	Published	See details	1571
438	4/25/2020	Virtual Classroom Basics for Admin and Teachers.	Published	See details	889
439	4/23/2020	What is the Chart of Accounts in iCare and how can we interface with QuickBooks?	Published	See details	722
440	4/8/2020	How to manage Transactions in iCare?	Published	See details	811
441	4/7/2020	How to perform curriculum planning in iCare?	Published	See details	744
442	4/6/2020	In the Dashboard, under Center Capacity. Is the total number capacity calculated by the number of registered active children, or does that number also include deactivated children?	Published	See details	841
443	4/6/2020	How to send Grade Reports to parents?	Published	See details	809
444	4/4/2020	If siblings have different contacts - doctors, dentists or parents - how to enter them?	Published	See details	968
445	4/3/2020	How to perform Batch Remove Attendance in iCare?	Published	See details	718
446	4/3/2020	How to export data in a grid to excel in iCare?	Published	See details	717
447	4/3/2020	How to perform the Batch move in iCare?	Published	See details	744
448	3/29/2020	How to add another ACH Account with other name on account	Published	See details	742
449	3/16/2020	How are children's journal notes and photos shared with the parents?	Published	See details	943
450	3/12/2020	I sent an invite to parents to self-register. Some have not done it. Is there a way to send a reminder to them?	Published	See details	817
451	3/11/2020	How to update Parent email-id under Parent Login?	Published	See details	668
452	3/6/2020	I am not able to download the screenshot file in online chat.	Published	See details	703
453	3/6/2020	What is the Calendar intended for in the Dashboard? Can school events/ early closures be placed on the Calendar? How do you add events to the Calendar? Can it be seen on the parent portal page and admin page?	Published	See details	745
454	3/5/2020	How to clear browsing data?	Published	See details	837
455	3/2/2020	Release Note Version 3.9	Published	See details	688
456	2/28/2020	How to set the length of the receipt? Mine is printing too long and is wasting paper.	Published	See details	702
457	2/24/2020	How can I set my staff as cashiers?	Published	See details	794
458	2/21/2020	How do I enter a subsidy payment?	Published	See details	954
459	2/21/2020	Release Note Version 3.8	Published	See details	709
460	2/19/2020	I been trying to get my staff attendance sheet from 2019 I'm still having issue trying to get it I need step or a picture of what i need to do.	Published	See details	695
461	2/17/2020	Release Note Version 3.7	Published	See details	711
462	2/14/2020	Can you please add “remember my username” on your website? I don’t like to have to type my email every single time I login. (Auto-fill login)	Published	See details	699
463	2/12/2020	My tax guy needs your EIN. How could I receive that number? Thanks!	Published	See details	800
464	2/11/2020	The lobby is saving passwords and showing one parent's password to the others.	Published	See details	774
465	2/11/2020	How can we do batch attendance/batch check-in on Lobby Portal?	Published	See details	800
466	2/10/2020	Please give me step-by-step instructions on how to add a POC Payment - or a POC Stars Payment. Thank you.	Published	See details	702
467	2/4/2020	Role Management Button: I am logged in as an admin still I can't see this button in the Settings Page.	Published	See details	690
468	2/1/2020	A parent's phone service is not listed in the dropdown list of Mobile Carriers. How to add it?	Published	See details	827
469	1/30/2020	Can an inactive parent/family log in? Can they add a new sibling?	Published	See details	766
470	1/27/2020	Is there an app I need to download for this program?	Published	See details	757
471	1/24/2020	Please provide instructions for parents on using the Monthly Scheduler (After-School Care) feature.	Published	See details	771
472	1/21/2020	How do I add in enrollment packets/paperwork?	Published	See details	807
473	1/21/2020	How can I delete a classroom?	Published	See details	934
474	1/18/2020	I am trying to pay my sons balance but it says he is not active and nothing is showing up. Help please?	Published	See details	1014
475	1/16/2020	My Lobby screen keeps flashing. I am not able to open the Lobby. (Clear Browsing Data)	Published	See details	759
476	1/14/2020	How do I turn ON the immunization tracking feature in the Drop-In Page?	Published	See details	680
477	1/10/2020	How to set up my printer-fired cash drawer on windows? Or, fix if the cash drawer stopped working.	Published	See details	757
478	1/6/2020	How to use the Custom Bill feature in iCare?	Published	See details	731
479	1/3/2020	How to reconcile online payments (Payment Reconciliation) in iCare?	Published	See details	1180
480	12/29/2019	How do I pay with a FSA/Dependent Care debit card? I only see checking/saving icon. No debit card.	Published	See details	705
481	12/12/2019	I am not seeing the printer icon or PDF export option.	Published	See details	676
482	12/12/2019	Credit card or ACH payment processing ERROR CODES. Examples: Error Code 05, Error Code 51, and Error Code 54.	Published	See details	875
483	12/12/2019	Release Note - Version 3.2	Published	See details	698
484	12/11/2019	I need to find out how I can put in vacation time for Micah. He will not be attending Winter Camp for the last 2 weeks in December. Thank you Gina Sullivan	Published	See details	663
485	12/8/2019	How can I edit a customer's prepaid hours? I accidentally set it up for Weekly instead of One Time (and there's no end date)	Published	See details	776
486	12/7/2019	How can a parent view their prepaid hours balance?	Published	See details	1104
487	12/5/2019	I am currently having my website redone and received this question from the person doing the site. Does iCare have an iframe capability that will allow a parent to create a profile in iCare hosted on my website? We are trying to figure out how to keep the parent on my page through the registration process while still having them sign up in iCare themselves.	Published	See details	672
488	12/4/2019	Is there a way to run a balance report for inactive families?	Published	See details	722
489	11/21/2019	Would like to have a staff directory that just lists the staff name & phone number. Currently have to create one, but since the data is already here, would be nice to have it all in one list to print out for the staff so they can call each other and arrange their own subs when necessary. Is this possible to create?	Published	See details	694
490	11/14/2019	Can you confirm that attendance records will remain accessible for a minimum of two years?	Published	See details	830
491	11/14/2019	We met with the state licensing agency, and they require some additional information for enrollment. Would it be possible to add the following custom fields under the child/parent records? - Parent Work (Name of Company) - Parent Work Address - Doctor's Name - Doctor's Phone Number - Emergency Contact Name - Emergency Contact Phone Number Thanks!	Published	See details	695
492	11/7/2019	A child got billed even though he was deactivated. Why so? This child had a Payment Plan with billing dates going up to January. I deactivated the child in October. After that, the November bill still posted automatically and his Billing Grid is still showing future bills for December and January.	Published	See details	725
493	11/4/2019	How to hide/unhide fields such as Program Type, Enrollment Type, and Bus Line from child profile page?	Published	See details	825
494	11/4/2019	How to setup membership fee on drop-in page?	Published	See details	929
495	10/29/2019	If a center's internet is off, can they still have parents clock in/out and once the internet is back on, can they upload that information?	Published	See details	839
496	10/23/2019	How to manage email templates for Send Message feature?	Published	See details	978
497	10/22/2019	Release Note - Version 2.9.4	Published	See details	1398
498	10/22/2019	How to enable or disable automated email notifications in iCare?	Published	See details	716
499	10/18/2019	Release Note: Version 2.8	Published	See details	1439
500	10/16/2019	How does the Meals Served feature work in iCare? (CACFP meals reimbursement, Food program)	Published	See details	808
501	10/11/2019	Can one person make a payment on another person's ledger? For example, father paying on mother's account.	Published	See details	702
502	10/10/2019	Do I get a copy of the notification emails that are sent out; for example, the self-registration invite sent to parents? What is the senders email ID for these? Does the email have a CC?	Published	See details	759
503	10/9/2019	Can you please tell me how the "swipe card" works for the contact cards? Which scanner should I purchase? Would this make it so that parents could either enter a password manually- or instead swipe a chip card or QR code etc?	Published	See details	669
504	10/8/2019	Is there a way to print registration data the parents enter into iCare? We are trying to prevent having the parents complete iCare and a registration form.	Published	See details	764
505	10/5/2019	When I send an email invitation from the Settings page the family is not receiving the email. It's not in inbox or spam/junk folders. I also tested it on several of my own emails and did not receive the email invitation. Please advise.	Published	See details	714
506	10/5/2019	How do I add a card with my husbands name? The "add a card" options has my name imbedded and won't allow me to change the name.	Published	See details	687
507	10/4/2019	Two siblings enrolled in the program, but payment only shows up in one ledger. How do i correct this?	Published	See details	684
508	10/1/2019	How can I re-activate a returning student? I am unable to change or delete the discharge date.	Published	See details	694
509	10/1/2019	Is there a report for incomplete electronic documents?	Published	See details	782
510	9/26/2019	I have an overpayment from a family. I am going to send them a refund check. How do i record this in iCare so that the ledger reads $0? It was a manual payment but I am not refunding the entire amount.	Published	See details	757
511	9/25/2019	How do you change the password that opens up the lobby?	Published	See details	682
512	9/24/2019	What's the difference between Autopay and ACH?	Published	See details	743
513	9/23/2019	Hello, I am not able to see my child details on the site. Please fix the issue. Only thing I am able to see is billing details. Thanks, Shishir	Published	See details	758
514	9/19/2019	Are there issues with no attendance records even though parents have been seen logging in?	Published	See details	736
515	9/18/2019	Release Note: Version 2.7	Published	See details	1336
516	9/17/2019	Can I remove "Program Type" and "Enrollment Type" from the child enrollment form? These are not applicable for my drop-in and I want to make things simple for parents.	Published	See details	1019
517	9/17/2019	It is showing two sites, "Moppets (1)" and "Moppets (99)" can I remove one of these and just have it say "Moppets"? I don't want it to show "(1)" since that is confusing for parents.	Published	See details	666
518	9/17/2019	When I send out an enrollment invitation, it says "Drew Vernon has invited you to enroll". I don't want to have my name published like this. Can we change it to say "Moppets Drop-in Child Care has invited you to enroll"?	Published	See details	854
519	9/13/2019	How to pay tuition fee	Published	See details	726
520	9/13/2019	Is there a report that can show me the children who have birthdays each month?	Published	See details	738
521	9/13/2019	Can I print only the data in the selected rows of a report?	Published	See details	725
522	9/12/2019	What features are included for staff time clock and payroll report?	Published	See details	813
523	9/10/2019	Hi, I have a question. I saw the open hours of NE Portland on Sat is ended at 5pm. Does that mean kids cannot stay there after 5pm or they can stay but need to check in before 5pm? Please confirm. Many thanks.	Published	See details	705
524	9/10/2019	I am trying to test out the email issue with secondary contacts. If a parent gives a contact permission will they receive emails? (Privacy options)	Published	See details	687
525	9/9/2019	Release Note - Version 2.6	Published	See details	1332
526	9/8/2019	I've been told there are two licensing models - Center and Drop-Ins. What are the financial and configuration differences between the two?	Published	See details	761
527	9/3/2019	How can I use Google Forms as required registration/application form to be filled by the parents?	Published	See details	948
528	9/3/2019	How to manage Monthly Scheduler in iCare?	Published	See details	1725
529	8/30/2019	How to add a sibling to a child?	Published	See details	781
530	8/30/2019	How do I save my emergency contacts? The system only let me put in two contacts, and is not allowing me to save anymore.	Published	See details	703
531	8/28/2019	What is on-hold priority?	Published	See details	736
532	8/21/2019	How do I pull a Message back to the parents?	Published	See details	700
533	8/19/2019	How do I add a contact? When I do it doesn't save.	Published	See details	821
534	8/14/2019	Under child "Giada Finney", under program/classes i changed Giada from 3year old to 4yr old classroom. This somehow triggered billing for the entire year overnight in the ledger. How should I have done this differently to avoid this from happening. I made no changes to billing grid. thank you.	Published	See details	698
535	8/13/2019	This is the 2nd time I have requested help. I have now been prompted to login and update my password but I am not taken to the page where I am to sign my kid up with his schedule preferences.	Published	See details	671
536	8/13/2019	How do I edit a profile?	Published	See details	855
537	8/12/2019	Under child Avery Lee I am trying to enter an end date in the billing grid for this child and it is not letting me do so. I have tried logging out as well as clearing history.	Published	See details	683
538	8/8/2019	We are really having push back with parents always having to be in Chrome to update or log onto your site. Are you planning an app anytime soon? My parents use their phones for everything and an app would make the world of difference.	Published	See details	832
539	8/1/2019	My child’s DOB is wrong. How to fix?	Published	See details	953
540	7/30/2019	I need to get total hours for staff for the month. All I see is total hours per week.	Published	See details	679
541	7/30/2019	Do we get charged even if Our child didn't attend?	Published	See details	670
542	7/30/2019	Under Accounting, Transactions, selecting all transactions for Brown, selecting all dates, I am unable to get records beyond page 1. The same page (records)shows when I select page 2, page 3 etc.	Published	See details	811
543	7/29/2019	Where can I find forms to fill out and print? How can I print family registration data?	Published	See details	735
544	7/26/2019	Is there a record of what password was used to check a child in and out ie a record of who picked up the child that day?	Published	See details	709
545	7/23/2019	How admin can delete the contact?	Published	See details	835
546	7/19/2019	Under child Jayden Brown and Onesty Brown in billing grid. Please remove in both the lines for payer "null" line. SHould not be there and it will not let me edit under either child. Thank you.	Published	See details	696
547	7/18/2019	Is there a way to "bad debt" an account so they don't show up on the balance report but still on their ledger?	Published	See details	719
548	7/15/2019	How to edit clock in/out on Drop-in page?	Published	See details	884
549	7/12/2019	I created a program, GYM TIME, and assigned it to the GYM room. In the GYM TIME Page I am not seeing any children so I can't enroll them. Also, in the Batch Enroll feature I am not seeing the GYM TIME class.	Published	See details	686
550	7/12/2019	How do I get a total of staff hours?	Published	See details	829
551	7/10/2019	Am I enrolled? Our child is due in January and I wanted to get on the list. I filled out the basic information but I am unsure if this is enough information. Thank you. Whit Robben	Published	See details	845
552	7/5/2019	Is there an email template that I can use to notify parents that we have moved to iCare with instructions on how to log in and how to use iCare?	Published	See details	652
553	7/4/2019	Release Note - Version 2.5	Published	See details	1261
554	7/3/2019	Why are classes showing full when they are not full? How do I fix that?	Published	See details	698
555	7/3/2019	I changed a rate in the billng grid for child Amara Mills for Payer Iya Jones. No other entries were touched in the billing grid. No end dates were added. It appears correctly in the ledger. However, all entries in the billing grid have are now gone. This was reported to Nibha at ICare on 7.2.19.	Published	See details	678
556	7/2/2019	Under Children then selecting "all" I have tried to sort by start date using the advanced filter making a rule "start date equal to 9/1/2019" and it will not include all the children with that start date. Why?	Published	See details	638
557	7/2/2019	When sending an invite to parents to register, is there a place that we can check to send auto reminders to them until it is done?	Published	See details	706
558	6/28/2019	Our rate are changing. How to apply the changes in the iCare Rate Chart?	Published	See details	721
559	6/25/2019	I am getting the following error message when opening balance report: DataTables warning: table id=datatable - Requested unknown parameter '8' for row 0, column 8. For more information about this error, please see http://datatables.net/tn/4	Published	See details	725
560	6/20/2019	I can't get password set	Published	See details	796
561	6/20/2019	How to block parents from seeing the Staff Profile Page? That is, prevent exposure of staff's personal information including their phone number, email ID and address.	Published	See details	741
562	6/18/2019	When we added staff to a program, parents had the ability to click on the staff's name and get their profile that has their personal information (phone, address, hire date etc.). How can we keep the staff's personal information private when connecting staff to a program?	Published	See details	738
563	6/18/2019	Onesty Brown please check billing grid. One payer name says "null". In addition when I try to select "program/class" from drop down menu it will not allow me to select any. None show up.	Published	See details	637
564	6/17/2019	I would like to have my families able to see the other children/families in their child's class but right now if I do that the parents are also able to see personal details about the staff I have assigned to the same program. I haven't found anything in "ROLES" that will keep the staff information private.	Published	See details	709
565	6/14/2019	How do I get a total worked hours for my employee?	Published	See details	975
566	6/14/2019	Under balance report, a child, Suloff-Brown will not come up under POS Stars drop down menu to enter payment. Yet she is showing under POC and individually.	Published	See details	686
567	6/13/2019	When a parent schedules a reservation will it appear on the HOME>Calendar page? (Applies to Drop-in Management)	Published	See details	664
568	6/13/2019	Under Programs/Classes and Enrollments, I can filter by class but can you add birthday and address (to default fields) to display?	Published	See details	979
569	6/13/2019	We schedule 15-minute one-to-one meetings between parents and teachers when new school year starts. How to do it so the meetings show in the Profile Page Calendar for the parents?	Published	See details	771
570	6/11/2019	Where am I supposed to be taking Trey and Dalis for camp? I have been trying desperately to get ahold of someone.	Published	See details	724
571	6/10/2019	Does each contact person have to have a different password. I am trying to enter others who can pick up my child, but it will not let me use the same password?	Published	See details	693
572	6/9/2019	How do I update payment info add or remove debit or credit and payee info	Published	See details	677
573	6/7/2019	Where did payer name Cory Cornelius go in Balances? It was there this morning? I have a report showing as such now they are gone.	Published	See details	646
574	6/7/2019	While making payments under balance reports it has now frozen up with a spinning circle on the screen. This has happened before and been reported before.	Published	See details	733
575	6/7/2019	Check out Karson and Landon Mills. Why did it bill them three times last night? All I did was enter a end date of 6/30/19. Again, something is wrong with the end date function that it is causing this to happen. It also happened with Aiden Stegall who has not been here since December 2018.	Published	See details	657
576	6/7/2019	I cannot print balance report I keep getting error	Published	See details	691
577	6/6/2019	I would like to split a future class into 2 with the same billing, days, hours,etc.. How do I do this?	Published	See details	666
578	6/5/2019	What happened to all my other programs/classes? they seemed to have dissapeared when I went to select a program class to assign such as 3year old POC not there?	Published	See details	688
579	6/3/2019	Can I get a copy of all the emails I send (cc:ed to by Inbox)?	Published	See details	971
580	5/31/2019	How does Discount Type in the Default Bills work?	Published	See details	793
581	5/30/2019	Hi, I would like to have info for the CIT program.	Published	See details	665
582	5/27/2019	How to enter missed attendance for children and staff? The problem is that when we go to a past day for which the attendance was missed, we don't see those children and staff. These children and staff were not absent on that day. They did attend that day but their attendance was not entered.	Published	See details	683
583	5/27/2019	How do manage Service Fees (Credit card & ACH processing charges) for transactions?	Published	See details	1005
584	5/24/2019	How do we send a link for a parent to register?	Published	See details	728
585	5/23/2019	I entered an end date of June 31 for the end of the year and now parents were billed for May again? Why?	Published	See details	647
586	5/22/2019	How to find who was absent, that is, didn't attend on certain days? (Absences Report)	Published	See details	710
587	5/22/2019	In the billing grid, the payer is changing from POC to POC stars without me doing it. ?????	Published	See details	731
588	5/20/2019	Hello! I am trying to add some new students but it says my center capacity is full. Please let me know how to fix this problem. Thank you!	Published	See details	703
589	5/19/2019	How to report daily absences?	Published	See details	716
590	5/16/2019	Is there a place to track when the annual registration fee is due from parents?	Published	See details	646
591	5/15/2019	When entering parent’s information under child profile, how can I add other relationships such as Step mother, step father, etc.?	Published	See details	646
592	5/14/2019	How to print Check-in Tickets?	Published	See details	849
593	5/14/2019	How to make a temporary change in existing schedules (Programs/Classes)?	Published	See details	792
594	5/14/2019	How to create weekly or one-day schedules for children?	Published	See details	709
595	5/14/2019	Release Note - Version 2.4	Published	See details	1504
596	5/12/2019	Emergency report is showing double info because it has two parents. When I try to print no data appears to print.	Published	See details	729
597	5/9/2019	In Enrollments is there anyway to add in default fields "DOB" and "Parents Name"?	Published	See details	679
598	5/9/2019	We need an easy way to print a class list of students in Future and Current classes.(the children enrolled in that class) Can you add a print feature to the "Program/Classes" that would print a class list ?	Published	See details	671
599	5/9/2019	Parents can buy additional shirts for $10 each. How / where can I add that? (Selling sundry items)	Published	See details	648
600	5/8/2019	How do I check lobby responses	Published	See details	641
601	5/3/2019	What is the scope of the flag 'Profile Information Update' in Advanced Settings > Notifications? Will it send me (admin) an email when parents change the main contact or payer in the Billing Grid. Will I know that a second ledger has been created for the family?	Published	See details	728
602	5/3/2019	How to manage Waiting List while enrolling children in various Programs/Classes?	Published	See details	811
603	5/3/2019	How to view the Live Teacher-child Ratio (attendance) in iCare?	Published	See details	801
604	5/3/2019	How to manage Alerts & Notifications in iCare app?	Published	See details	1056
605	5/1/2019	How to pay?	Published	See details	739
606	4/26/2019	How do I set up biweekly billing? Our biweekly period starts on Monday but I also want the bills to post on the previous Friday.	Published	See details	652
607	4/25/2019	How to install a label or ticket printer to print check-in tickets from Lobby running on a tablet?	Published	See details	781
608	4/16/2019	In our classroom,s there is one tablet that is shared between two teachers. . Is there a way to toggle from one teacher to the other to update the journal entries, without having to sign in/out all the time? We basically need to know which teacher entered the note on the journal. For example; teacher A changed the 10 AM diaper, teacher B changed the 12 PM diaper etc.	Published	See details	792
609	4/15/2019	How can I enroll inactive children in a future program? And, when I do so, will they become active from the future enrollment date?	Published	See details	742
610	4/12/2019	We are a drop-in. We need print a Check-in Ticket when parents check their children in from the Lobby. How can we do this?	Published	See details	749
611	4/9/2019	We entered a payment and then refunded it directly in Transaction Express (TSYS portal). Do we need to do anything in iCare?	Published	See details	668
612	4/9/2019	We have a split family. We do a lot of drop-in business. We want to be able to bill the parent - mother or father - who brings the child in on any given day. How to do so?	Published	See details	661
613	4/9/2019	Can I edit the email template for sending Staff and Parents the Registration email?	Published	See details	816
614	4/9/2019	How to transfer ledger transactions - charges and payments - from one parent to another?	Published	See details	827
615	4/5/2019	How do I enter a tuition refund check in the ledger?	Published	See details	751
616	4/4/2019	How a parent can delete vs hide their credit card in iCare?	Published	See details	791
617	4/4/2019	After recognizing the wrong charge on a family ledger report, I corrected an error on my rate chart. How do I edit the charge in the ledger now that I have fixed the rate chart?	Published	See details	673
618	4/3/2019	Is there a way to block someone from registering their child?	Published	See details	795
619	4/3/2019	How do I find messages I’ve sent	Published	See details	790
620	4/2/2019	Does iCare work in Spanish? (And, what about other languages like Arabic and Chinese?)	Published	See details	935
621	4/2/2019	When we send out text messages to Parents some receive the full message while others say the message is cut off? Why is this? It occurs within the same carriers as well.	Published	See details	792
622	4/1/2019	We round to the nearest quarter-hour, so if it is 7 minutes or less it rounds down, and 8 minutes or more it rounds up. So for example, a parent clocking in at 8:05 would round back to 8:00, but a parent clocking in at 8:08 would round forward to 8:15. The state requires our billing be in quarter-hour increments and it would be a LOT of work to manually change these for that to line up, and it also prevents paying overtime for only a couple of minutes prior to or past a clock in/out time. In iCare would the cut-off be set at 7 minutes or 8 minutes? It just needs to round to the nearest quarter hour, so I don't really understand what it means by cutoff minutes. That is a bit confusing to me.	Published	See details	717
623	4/1/2019	How to manage enrollments using Prepaid Shopping Cart?	Published	See details	861
624	4/1/2019	Release Note - Version 2.3	Published	See details	1319
625	3/28/2019	How to setup Registration Fee in iCare?	Published	See details	719
626	3/26/2019	Our rates are weekly but we bill biweekly. In the Rate Chart if we set Period as Weekly and in the Billing Grid we put Period as Biweekly. Will that work?	Published	See details	684
627	3/22/2019	How do I set up discounts for children of employees and teachers?	Published	See details	745
628	3/21/2019	How to enter info in the Journal for a child	Published	See details	665
629	3/20/2019	We have 2 locations. I am the Director for 1 location, I manage the day to day operation and manage the staff etc. However, I assist our owner with administrative duties, accounting and billing for both sites. How can I set up the system so that I can view the data across all locations while still manage my location?	Published	See details	741
630	3/20/2019	I am in Step 4, Add family & staff. When attempting to send a staff the invite to register email, I accidentally used the invite parent . The email template looks the same for parents and staff. Is there a difference when making this mistake, impacting whether a staff member can register/log in for the first time?	Published	See details	639
631	3/19/2019	In the account statement report, we need a button to email to parents. before it gets emailed, can we add a memo to it?	Published	See details	645
632	3/18/2019	Release Note - Version 2.2	Published	See details	1174
633	3/15/2019	We need to be able to sort a class by their Program name in order to print a classroom list. We tried in reports but it only lets you sort by room #	Published	See details	714
634	3/14/2019	check-in by administrator for previous days	Published	See details	644
635	3/12/2019	Under Staff drop down it is showing a different "total active" number than is showing under Attendence drop down. Why?	Published	See details	747
636	3/11/2019	Is there a way for me to add required fields to the Main Contact's form? We need required fields for employment and physical address.	Published	See details	893
637	3/10/2019	How do I change my log in password?	Published	See details	907
638	3/6/2019	We need a few attendance and billing trends; for example, average children attended, average revenue per child, etc.	Published	See details	816
639	3/4/2019	What are session based programs? How to manage them in iCare?	Published	See details	836
640	3/3/2019	Wondering if we have information on the ACH fees yet?	Published	See details	662
641	3/2/2019	How do I enter allergies?	Published	See details	672
642	3/2/2019	We are a 24-hours operating center. How does the Attendance work in such case?	Published	See details	871
643	2/28/2019	What does the popup message look like when a parent tries to enroll their child in a program which is already at capacity? Please provide a screenshot.	Published	See details	719
644	2/26/2019	We have children of different age groups in one room. The required ratios for each age group is different. How can we handle this in iCare?	Published	See details	687
645	2/21/2019	What is the recommended image size for uploading our logo? (Aspect Ratio)	Published	See details	702
646	2/19/2019	What is the difference between ACH and Autopay in iCare.	Published	See details	785
647	2/14/2019	Cannot send text and email messages out the same time using the Send Message feature? it would be easier to click all boxes and be done	Published	See details	768
648	2/12/2019	We offer over several main programs [Toddler Program, Pre-K, and Afterschool, Camp] each of these top level programs offers multiple options. For example the Toddler Program has a 2 day, 3 day, 5 day option, each with Toddler based enrichments as add ons. If Parents are registering their children via the parent portal, will they have to scroll through 100+ programs to find the correct one or does the system allow expandable menus ie. first selecting a top level program category to then see the list of related programs within?	Published	See details	844
649	2/7/2019	How do I record absences, their reasons, and print an absences report?	Published	See details	745
650	2/7/2019	Is there a way to add a message to the email that goes out when I am sending the account statement?	Published	See details	818
651	2/5/2019	How can I handle a charitable contribution or a scholarship?	Published	See details	750
652	2/5/2019	I have parents who are divorced but both need access to iCare. How can we do that?	Published	See details	668
653	2/5/2019	I have set the Round Up Minutes to 10 minutes in attendance but it is not rounding up, why?	Published	See details	736
654	2/5/2019	I can't print a bill, only email a bill. I can print a ledger but if I just want to print this months bill not possible. need a fix.	Published	See details	693
655	2/4/2019	Both parents want to be contacted/notified for closures etc. Only one is primary. Is this possible.	Published	See details	802
656	2/2/2019	On children page, when clicking the arrows next to "Child's name, why does it sort the children by their first names? Shouldn't it alphabetize by their last?	Published	See details	671
657	2/2/2019	Noticed on the email tracking system that it is saying all of our emails we sent have not been opened. I know for a fact I opened mine but it is not registering as opened.	Published	See details	788
658	2/2/2019	When we used the address label in reports it listed the child's last name first followed by the first name. Can we change this so the label has the person's first name and then their last name. John Smith 200 Oak Street Town, ST 0000	Published	See details	740
659	1/31/2019	1. Is there a way to add signature boxes for parents to electronically sign forms i.e. allergy information or when printing a form, the parent can sign it. 2. Can static text fields be added to these forms i.e. allergy form. This would be text we would type i.e disclaimers. 3. For required fields names, can you make it so that the field can access spaces and numbers. It's hard for the parents to read it without spaces i.e. I made a field called ReactionToAllergy1. It may be confusing for parents to read.	Published	See details	805
660	1/31/2019	There is an email log for messages sent but no log to see if texts were rec'd? Is there another place or is this in the works?	Published	See details	802
661	1/31/2019	How/where do I print out an invoice before I email it?	Published	See details	876
662	1/30/2019	Is it possible to set up templates to create mass email for parents?	Published	See details	770
663	1/30/2019	In staff payroll printouts it is splitting staff to 3-year financial aid and not specified yet in their profile they are non-specified.	Published	See details	964
664	1/30/2019	when doing payroll this week on days where some staff punched out and in twice the totals were doubled? whats up with that?	Published	See details	666
665	1/30/2019	How do record a child/teacher ratio in a classroom, as follow: infant classroom = 3 children/1 teacher but it changes to 7/2. I was able to only record one way, but the ratio varies with the higher number of children.	Published	See details	687
666	1/29/2019	How can I remove the end date of a program? I am able to edit but not remove the date.	Published	See details	680
667	1/29/2019	Hello, Im trying to post a payment to an account and the child's account has disappeared! Selena Lopez is child's name. I put her name in and nothing comes up. I tried under active and inactive. Please help! thanks, Kelly from Rainbow	Published	See details	766
668	1/27/2019	Our packages are based on free credit. For example with a $300 package, parents get $25 free credit. If their child is also enrolling in a regular program we don't want the package money or the credit to go towards the fees of the regular program.	Published	See details	688
669	1/26/2019	When processing a credit card payment I am getting a 'Not defined (05)' or 'Service Exception' error.	Published	See details	672
670	1/25/2019	How to manage electronic documents in iCare?	Published	See details	921
671	1/23/2019	I want allergies to show up on emergency cards, where should I enter them?	Published	See details	803
672	1/23/2019	How do parents email/print Tax Statements?	Published	See details	1109
673	1/22/2019	We have a couple account with outstanding balances that should be at 0. How do we remove them?	Published	See details	759
674	1/17/2019	When manual entering a payment we need a third option called ACH. Can you add this?	Published	See details	670
675	1/16/2019	I'm trying to force new families to complete specific forms in order to register. in iCare alerts when I check Registration Checklist it won't allow me to add details. Can this be fixed?	Published	See details	735
676	1/15/2019	On my iPad I am not able to open the Lobby.	Published	See details	723
677	1/15/2019	How to setup rate-chart based billing in iCare?	Published	See details	928
678	1/10/2019	What is Role Management? How to manage various roles in iCare?	Published	See details	924
679	1/10/2019	Release Note - Version 2.1	Published	See details	1108
680	1/10/2019	On Monday I tried to send out a mass email and it said it sent but none of the recipients received the email. Can someone please help figure out why I cannot send out mass emails.	Published	See details	734
681	1/10/2019	My attendance screen is blank where the names won’t pop up.	Published	See details	724
682	1/9/2019	Can you turn off the attendance feature. We are not using it at the moment and parents are concerned because they see that their child is not checked in.	Published	See details	676
683	1/9/2019	We need a report that will be used as a directory for each class and possibly the school: I'd like it to be able to have the following information and the ability to be sorted in all the different following categories: Name of Child Classroom Parents names street address Town phone #	Published	See details	760
684	1/7/2019	I am trying to print out staff payroll hours but when I print it, there are more than one to each page and there is a signature area at the bottom. I need to have the report be one page per staff. I thought that is what it did last time so maybe I am not in the correct place.	Published	See details	720
685	1/5/2019	How easy is it for parents to reserve a drop-in spot on their phone? (That is, entering a schedule.)	Published	See details	783
686	1/4/2019	I don't see any information under my account. Don't see tuition or my child listed?	Published	See details	697
687	1/4/2019	How do I invoice tuition for all the children?	Published	See details	849
688	1/4/2019	How to handle multiple discounts using Discount Type field on Child Profile page in iCare?	Published	See details	791
689	1/3/2019	Hello - I am trying to register for the dino-drop in at big sky but the website is only allowing to select north bozeman. Does this mean that site is not available? Thanks, Michelle	Published	See details	670
690	1/2/2019	We have parents that can use their password at home, but they don't work at the school, what should we do?	Published	See details	753
691	1/2/2019	How to mark attendance for a past date?	Published	See details	932
692	12/19/2018	How do we right-click on an iPad or a Mac?	Published	See details	738
693	12/12/2018	How can I see the live teacher-child ratio at any given time. (Please add a custom report).	Published	See details	735
694	12/12/2018	Under attendance; when switching back and forth from Staff to Children or Children to just Staff iCare is not responding. It is still showing children not staff. I have hit apply, even tried refreshing screen.	Published	See details	761
695	12/10/2018	Can I run a report that shows me what students are overdue for immunizations? I tried using the current feature and it was not accurate on the dates.	Published	See details	723
696	12/10/2018	As a staff, how do I look up other staff's information?	Published	See details	685
697	12/7/2018	Can our Montessori school track children's development using the Maria Montessori Method?	Published	See details	642
698	12/7/2018	I wanted to follow up on the issue we had with other family accounts being tied and fully visible in my test family account. This is a critical issue, we are hoping to send out iCare re-enrollment invitations to parents in the next few weeks.	Published	See details	773
699	12/7/2018	I want to use tablets in classrooms for journaling and photos. How do I block teachers from using the tablet for other purposes/websites? Can you block websites through wifi or only allow certain websites?	Published	See details	774
700	12/6/2018	We are getting ready to embark on our annual re-enrollment (open first to all current families) to take place in January, 2019 for 2019-20 school year. How does iCare handle re-enrollment? 1. Where do I send out an open re-enrollment email from, and how do I indicate the fields parents are required to fill in to sign up for next year’s programs? 2. How can I remove the Journal, Attendance, and Photo categories from parent accounts?	Published	See details	682
701	12/6/2018	When a program/class has been created & there are children enrolled... If the Program/Class status is moved from On to Off, does the system (1) automatically remove the enrolled children? (2) automatically send a notification email to the parents of those enrolled children and/or teachers?	Published	See details	621
702	12/5/2018	How to enroll staff and children in various Programs and Classes (schedules)?	Published	See details	732
703	12/4/2018	Can the email service run through our email server? We are having issues not easily being able to see sent emails and the ability to resend or forward a past email? I feel the email service is very limiting. Wondering if there is a way to see if parent's opened the email or how many viewed it?	Published	See details	755
704	12/4/2018	When manually posting a payment for a client the screen automatically puts "cc payment in the memo" We would like the memo to be blank until you choose the type of payment. Can you add two more options for us to use manually: "ACH", and "Credit Card"? Can you also make the date auto fill with the current date, so we don't have to fill in every time?	Published	See details	848
705	12/4/2018	Is it possible to add quarterly billing/payment option? We have some parents who are currently on that payment option in our transition from CCM.	Published	See details	650
706	11/30/2018	How do I delete charges?	Published	See details	819
707	11/29/2018	How do I view messages staffs send to parents about children?	Published	See details	692
708	11/28/2018	Is there a way to make mailing labels in your system?	Published	See details	738
709	11/28/2018	Under Lobby Messages when parents are signing in, the Acknowledge button is not working when the message appears or in this case the notice of an upcoming school closure.	Published	See details	755
710	11/28/2018	How to enter batch attendance for past dates?	Published	See details	631
711	11/26/2018	Can parents email each other in iCare? They have long asked for a central contact location, but they would like it divided by classrooms and indication of parent names aligned to student names (as many of our parents/children have different last names.	Published	See details	694
712	11/20/2018	How do I assign staff schedules so when they check in and out, they are on fixed schedules? teachers have been assigned various classes so schedules are coming up different. Staff without assignments aren’t showing.	Published	See details	737
713	11/20/2018	How to print and email account statement to payers from Transactions or Child Profile Ledger?	Published	See details	802
714	11/17/2018	I want to change the default credit card. How can I do that?	Published	See details	738
715	11/16/2018	On 11/15/18 2 students did not log out and the system did not automatically log them out at 6:00 pm as set up in lobby.	Published	See details	708
716	11/15/2018	Is there a way to undo voids if you accidentally void all transactions?	Published	See details	700
717	11/15/2018	How can we print a balance report with only those families who owe us money? The report currently prints all active children whether or not they have a balance.	Published	See details	710
718	11/15/2018	Can more then one person be set up to open the lobby? have lobby credentials. If I am not here and the kiosk goes down someone else should have rights.	Published	See details	831
719	11/14/2018	How can we skip the monthly bills for a month that we don't charge, say December?	Published	See details	683
720	11/13/2018	How does prorated billing work for Fixed bills in iCare?	Published	See details	792
721	11/13/2018	How to enable or disable payment modes (Credit Card, ACH, and Autopay) in iCare?	Published	See details	783
722	11/13/2018	Today, on Monday, I found that our weekly charge posted for the next week. What is reason? What shall we do because we don't want charge of that far in the future to post?	Published	See details	667
723	11/12/2018	How to enable/disable payment modes such as Credit Card, ACH etc. in iCare?	Published	See details	672
724	11/11/2018	When entering payment methods from the ledger screen the choices are credit card, check, and cash. A new catagory of Assistance (such as from the State) would allow accepting payments and still keep track of what the parent pays. Right now we have to change the billing grid to be able to publish what a parent owes.	Published	See details	688
725	11/9/2018	My lobby screen keeps reverting back to asking me to login as administrator	Published	See details	768
726	11/6/2018	I have an iPAD set up in landscape mode for lobby check in/out. However, a back button appears on the screen. Any suggestions on how to do away with Back button?	Published	See details	684
727	11/5/2018	The system already billed for next week. Will it be off like this in future?	Published	See details	737
728	11/5/2018	How can I use Feature/Context Help or Context Sensitive Help in iCare?	Published	See details	836
729	11/3/2018	How do I change my password?	Published	See details	644
730	11/3/2018	Release Note: (Version - 2.0.0)	Published	See details	1126
731	11/2/2018	How to skip billing for a particular period in iCare? (Skip Billing Setup)	Published	See details	731
732	11/2/2018	How to create or request queries for Custom Reports in iCare?	Published	See details	907
733	11/1/2018	What is payment plan? How do we use this feature?	Published	See details	868
734	10/31/2018	Your company told me that each person checking in and out a child must have their own password. I gave all my adults checking children in and out their own password and some of them are not working. Can you help me with that?	Published	See details	679
735	10/31/2018	How do I submit a child's monthly attendance schedule in to the department of early learning. Is that true? And how do I do that?	Published	See details	784
736	10/30/2018	What does the billing invoice look like? The billing grid? What is on the transaction report? will it have our logo?	Published	See details	715
737	10/29/2018	In accounting under billing grid when I get to the ledger to email invoices I can not preview them prior to email them or can not print them	Published	See details	727
738	10/29/2018	Under accounting in Billing Grid when I click on any student it defaults to the top student	Published	See details	730
739	10/29/2018	Where do I print bills for parents? I do not want to show any subsidy's etc on bill. I have tried billing grid not working.	Published	See details	731
740	10/26/2018	How to print payroll sheets?	Published	See details	760
741	10/24/2018	What report can I run to determine who checked a child in or out on any given day?	Published	See details	925
742	10/24/2018	The site is not letting me manage sites. First the phone number is wrong for site 1 our one and only site. Second we only have one site not two. It is not allowing me to remove the second site.	Published	See details	668
743	10/24/2018	What is Admin Email and Center Email on Step-1 of Settings page for? How can user-roles vary using Admin Email for existing and new user accounts?	Published	See details	698
744	10/17/2018	Today, every payment made to accounts that I entered showed up as a credit to the account but the parent's received an email saying that the payment was declined?	Published	See details	720
745	10/15/2018	How do I add a parent to the child's profile if both mom and dad pick up	Published	See details	932
746	10/15/2018	A total number for the current balance in the age report would be a great help.	Published	See details	653
747	10/10/2018	Another question. Noticed that my cell phone number is incorrectly listed. How do I go about changing?	Published	See details	870
748	10/10/2018	May I make an online payment? I keep getting blank emails from iCare and am just figuring it could be due to a balance that I owe. How can I do this?	Published	See details	725
749	10/8/2018	We are not able to log our kids out of site number 2 the check out box after they sign out is locked out.	Published	See details	683
750	10/5/2018	We bill for the upcoming month: for example on Oct 25 we would send invoices for November. How would that work in Icare	Published	See details	772
751	10/5/2018	In the billing grid: start and end date? is start date when we go live and what is end date ?	Published	See details	710
752	10/5/2018	In the billing grid I am trying to avoid having to change a daily rate by the number of days every month. Would I use daily by schedule?	Published	See details	744
753	10/3/2018	What is the Balance Offsetting Payment? How can it be used for entering payments collected outside iCare?	Published	See details	811
754	10/2/2018	How do I change my login password?	Published	See details	703
755	9/28/2018	how do we set it up for parents to make online payments?	Published	See details	685
756	9/28/2018	How do I access lobby?	Published	See details	856
757	9/27/2018	How to manage Prepaid Hours (PPH) Packages in iCare?	Published	See details	752
758	9/26/2018	Can someone give me a call?	Published	See details	705
759	9/25/2018	How do I print the attendance sheet for 1 or multiple children?	Published	See details	672
760	9/24/2018	How do I change Credit Card, as the current card has expired, then add a new card to be billed?	Published	See details	957
761	9/21/2018	GETTING STARTED GUIDE: What are Rooms, and Programs/Classes?	Published	See details	1101
762	9/20/2018	I am an Admin of Site 1, but when I login I get logged in in Site 99. Why is it so?	Published	See details	705
763	9/19/2018	Can I send messages to secondary contacts, not just the main contacts? (SMS and Emails)	Published	See details	897
764	9/18/2018	Can I run an attendance report and sort it by class to figure out our average daily attendance, and look at what our high and low attendance days are for each class?	Published	See details	721
765	9/18/2018	How do I delete a credit card?	Published	See details	843
766	9/18/2018	How to round-up attendance for children and staff?	Published	See details	810
767	9/18/2018	Release Note: (Version - 1.9.9)	Published	See details	1229
768	9/15/2018	How to manage Sites in iCare? What are corporate and operational (regular) sites?	Published	See details	943
769	9/14/2018	How to set permissions or levels of access in iCare?	Published	See details	722
770	9/14/2018	Our billing is based on weekly attendance; means, bills are posted at the end of the week. What does the Next Billing Date mean?	Published	See details	832
771	9/14/2018	What is Signature Capture feature in iCare? How does it differ for each user-role?	Published	See details	918
772	9/14/2018	What is Deferred Deposit and how to manage it in iCare?	Published	See details	914
773	9/12/2018	Hello can Please have someone change my (last name) from Frantz to Fant.	Published	See details	684
774	9/11/2018	Does iCare Journaling include early learning and development guidelines? For example, GELDS - Georgia, WELDG - Washington, and the Maria Montessori Method.	Published	See details	953
775	9/10/2018	Is there an easy way to select all children in a program to run a sign-in sheet, ie do i have the check each child individually?	Published	See details	699
776	9/10/2018	How to I create a sign in sheet sorted by rooms rather than program?	Published	See details	812
777	9/6/2018	How can the Main Contact set privacy (data) rights for a Secondary Contact in iCare?	Published	See details	2058
778	9/6/2018	As I navigate from one report to another I find that some rows are already checked. Why is it so? Sometimes this happens when I even open a report for the first time.	Published	See details	755
779	9/5/2018	We have teachers that have children show up for multiple programs even though the child has the correct age-based field and the correct program. how do we fix it?	Published	See details	745
780	9/5/2018	Please provide the option to print the statement from the account ledger. I have an account that is past due and the email address is not correct and I cannot get the statement to generate from the Accounting, Run Statement.	Published	See details	739
781	9/3/2018	I paid for my account to go "live" be active ... my account was charged 2 times $26.00 and I received an error message - and my account is still not active and I need it to be active ASAP with GELDS integrated into my account as we discussed. I'm not happy right now because I need this account to be active for my parents and staff to check in / out tomorrow 9/4/2018	Published	See details	870
782	9/1/2018	I have inputted my kids attendance for this past week. How does the system charge them based on their attendance?	Published	See details	747
783	9/1/2018	How do I input different percentages that divorced parents pay?	Published	See details	647
784	8/31/2018	who sets up parents password login screen what does it look like?	Published	See details	700
785	8/30/2018	how do other centers change the age based field on a child? We are having to change during non business hours due to parents not seeing their child if we change during business hours. The program can change in auto mode but not the age based field.	Published	See details	796
786	8/29/2018	I am heading over to the school to pick up 30 children. As a staff member, how can I check all of them in at one time on an iPad tablet?	Published	See details	737
787	8/27/2018	Can I download a roster to an excel spreadsheet?	Published	See details	760
788	8/26/2018	Is there a message log? I sent a lobby message awhile ago and would like to read it. Thanks!	Published	See details	769
789	8/25/2018	I am trying to do the demo/walkthrough and it keeps sending me back to "click here to exit the walk thru" button when I hover over the blue walk thru item.	Published	See details	784
790	8/24/2018	When parents sign children in out with passwords. In addition to admin who can override can teachers for that class also be given permission with there own passwords to enter a time in case parents forget to login or out. Or is the admin only have acess to timesheets?	Published	See details	696
791	8/24/2018	If I enter 3 year old rooms and 4 year old rooms that are full time. how do I then enter the same rooms part time. I entered them but I need them to designate part time or hourly under the "room" title. Under rooms they just show up as another 3 or 4 year old room. I put it in description but when assigning rooms need to see more.	Published	See details	719
792	8/23/2018	how do I create a default by main contact alphabetically A-Z	Published	See details	827
793	8/21/2018	When I schedule one program to end and another to start for a child (age progression room change), the program does change but the child's age based room field does not. is this supposed to be a manual change?	Published	See details	989
794	8/21/2018	Entering Bus information under a child. When I click add new, I add the bus name and password, however I am unable to select next so I can proceed. Can you please check this function ?	Published	See details	714
795	8/21/2018	I use weekly rates for billing by attendance. When are these charges posted?	Published	See details	695
796	8/21/2018	How to change description for automatic charges (for billing)?	Published	See details	710
797	8/20/2018	How to enter Opening Balances?	Published	See details	823
798	8/20/2018	Our children are scheduled for 3 days (MWF) from 9 am to 12 noon. If they come beyond those hours we charge $8 per hours. Can their scheduled days be flexible; meaning, they can come any 3 days in terms of calculating the extra hours?	Published	See details	1094
799	8/20/2018	How to send individual or batch email or SMS (text) to parents or staff from iCare application?	Published	See details	986
800	8/19/2018	Can I edit the content of the automated emails? And, how?	Published	See details	730
801	8/17/2018	Is there a report with the child's name, address, start date end date, date of birth, program and ethnicity? Or is there a way I can create a custom report	Published	See details	757
802	8/14/2018	What tablets are compatible with iCare App and the iCare Lobby App?	Published	See details	705
803	8/14/2018	How can I add a revenue account?	Published	See details	698
804	8/10/2018	When data is imported do automated emails go out to the parents? I would prefer not so that I have a change to review the data. Can I push the email out when I want?	Published	See details	713
805	8/9/2018	Dietary Needs Report...Is there such a report or where can we add it on each child's profile.	Published	See details	681
806	8/6/2018	How do I change the administrator?	Published	See details	702
807	8/3/2018	how to export a list of emergency contacts	Published	See details	1039
808	7/31/2018	How to add notes on individual staff time sheet?	Published	See details	954
809	7/30/2018	Release Note: (Version - 1.9.8)	Published	See details	985
810	7/20/2018	In the Children's report, the Printer View is cutting off the information on the first column, Child Name, and the last column, Cell Number.	Published	See details	774
811	7/20/2018	If a child has several contacts, then the Emergency Cards report doesn't give a page break before the next child. So, the printout is not separated for each child.	Published	See details	763
812	7/19/2018	How to add/register children in iCare?	Published	See details	927
813	7/18/2018	How do I add children?	Published	See details	897
814	7/17/2018	Payment Options: I need to add another payment type. Sponsorship, Gift Cards , Discount, Payroll Deduction, Other. How can I do that?	Published	See details	799
815	7/13/2018	I went to post checks to parent's accounts and under balances they are showing up double with strange amounts???	Published	See details	832
816	7/12/2018	1. How do my parents check their kids in and out of daycare daily? 2. How to register all active employees in the iCare? 3. How can I change the name since I am a home daycare not a center daycare? 4. How can I change my name since it is spelt incorrectly?	Published	See details	915
817	7/11/2018	Suggestion on balance Report: if you can add the following two fields to the report in would be a great help in determining the actions we would take to collect the tuition.Field one: monthly or weeklyFiled Two: The amount of the normal charge (from the billing grid)	Published	See details	817
818	7/11/2018	Can we get a list of functions that a main contact has that a secondary contact does not?	Published	See details	1154
819	7/9/2018	How do I change my password?	Published	See details	951
820	7/8/2018	How is a child's vacation time scheduled so the room has a vacancy for drop ins?	Published	See details	817
821	7/6/2018	How to use attendance?	Published	See details	757
822	7/5/2018	On most of the families, their family balance does not match what their ledger balance is. How can we fix this?	Published	See details	719
823	7/5/2018	When some parents try to log their children out, it gives an error message of "time-in overlap." Can you tell me what this means and how to correct it?	Published	See details	726
824	7/5/2018	For some reason, some of the accounts with multiple children have different parents listed as the "payer" when they should all be on one ledger. When I try to edit the payer in the billing grid, it will not let me. How can I get the children in same family under the same payer/ledger?	Published	See details	733
825	7/2/2018	Parent has a government phone called Qlink. It is not in the Carrier drop-down list.	Published	See details	871
826	6/29/2018	I am trying to add staff but it won't except my email that's already being used. And in the area for classroom there is nothing there. Also, the state gave me a list that your company should be in compliance with. Have you complied with all they request? I need your website, contact information for the system.	Published	See details	864
827	6/29/2018	How to Add/Edit options in the Relationship and Mobile Carrier drop-downs on Child Profile page?	Published	See details	1475
828	6/28/2018	How I add children to the waiting list?	Published	See details	871
829	6/28/2018	How do i log in from the device at the daycare center Rainbow Academy?	Published	See details	699
830	6/27/2018	How can I keep other staff members from seeing all information pertaining to the clients?	Published	See details	754
831	6/27/2018	Is there a way to add aunt, uncle, great-grandparents, etc. to the list of relationships?	Published	See details	878
832	6/27/2018	Student entered into system last week is not viewable now. When we go to reenter his information, the system states, he is already in the system. He is not viewable to us.	Published	See details	715
833	6/27/2018	When I login and select Children from the top left it does not show my son there to select. When I select add child it shows my son and tries to get me to add a sibling of Brady's. Please help me get this fixed. Also, my wife and I pay separately will the system allow for us to make 2 payments instead of just one? I look forward to hearing from you.	Published	See details	701
834	6/27/2018	Do both the iCare Password and the Lobby Password work in the Lobby?	Published	See details	1031
835	6/26/2018	How do I get my staff from seeing parent account balances? System won't let me add children, saying center capacity is full.	Published	See details	827
836	6/25/2018	I would like to record our students' vaccination history in iCare but I can't figure out how to add that to each student's profile.	Published	See details	744
837	6/25/2018	I am adding a sibling and it won't allow me to use the parents same email.	Published	See details	765
838	6/22/2018	How to correct an entry of a child?	Published	See details	1032
839	6/22/2018	There's a regulation against electronics in classroom. What is it? Can teachers use a tablet for Journal and Photos in iCare?	Published	See details	826
840	6/21/2018	Can a password be reset by parents if I put one in for them .	Published	See details	736
841	6/20/2018	How to use Batch Enrollment feature in iCare?	Published	See details	792
842	6/18/2018	We don't know parents' carrier. Why is it needed and if we don't have it, is there a work around?	Published	See details	782
843	6/18/2018	Is there a way to track staff hours?	Published	See details	804
844	6/15/2018	I have another child (Pyper Boswell) under my parent id. Contacts of that child have their e-mail addresses but the child is still showing under my account.	Published	See details	732
845	6/13/2018	If teachers are checking in the children, can we have them enter their signature like parents can be required to do?	Published	See details	996
846	6/13/2018	Lobby Background Image: I was able to change the image on my desktop but couldn't on an Android tablet.	Published	See details	718
847	6/13/2018	How to void a transaction entry?	Published	See details	1546
848	6/12/2018	Teacher-Child Ratio: As children and staff are checking in and out through the day, can I tell if I am out of compliance ratio?	Published	See details	770
849	6/12/2018	From the Staff Weekly Schedules Report can I tell where I am overstaffed or understaffed for any day or time?	Published	See details	689
850	6/11/2018	How to put registrations On Hold in iCare?	Published	See details	1171
851	6/9/2018	I added my daughter under the wrong start date of 6/11/18 so I added her again under the correct start date of 6/4/18. Can I delete the incorrect profile? If so how do I do that?	Published	See details	860
852	6/9/2018	Release Note: (Version - 1.9.7)	Published	See details	954
853	6/7/2018	Can I upload copies of documents such as CPR/First Aide, background clearances, I9, to employee files?	Published	See details	1066
854	6/7/2018	How can I print an allergies report?	Published	See details	726
855	6/5/2018	Does the software automatically change a child's classroom as they age out of previous? For example, Johnny turns 15 month June 5. Does software move him from Infant Rm to Toddler Rm?	Published	See details	746
856	6/4/2018	Is Discharge Date when children leave the program or move to the next classroom?	Published	See details	749
857	5/31/2018	What is Picture Capture feature in iCare Lobby?	Published	See details	751
858	5/31/2018	What is Program/Class Enrollment Capacity and how to manage it in iCare?	Published	See details	845
859	5/31/2018	How to fix staff attendance from schedule for payroll purpose?	Published	See details	855
860	5/30/2018	Lobby passwords not currently working for my parents. Error reads: There is a problem with your log in please see the supervisor.	Published	See details	835
861	5/28/2018	In the Program/Class drop-down in the Billing Grid no programs or classes are showing. What is the reason?	Published	See details	729
862	5/21/2018	What are Billable Hours and how are they and the Rate determined?	Published	See details	1138
863	5/21/2018	How to setup and manage Drop-in module in iCare?	Published	See details	997
864	5/18/2018	My Enrollment Report is showing some children with Start Date as 1/1/1900. What is it and how to fix it?	Published	See details	725
865	5/18/2018	How to handle drop-in reservations? We want parents to reserve a spot but bill by attended hours.	Published	See details	918
866	5/16/2018	In the Journal teachers are not seeing any children. They do see children in the Children Report.	Published	See details	770
867	5/16/2018	Can I change the title of a Grade Report?	Published	See details	691
868	5/15/2018	how do we adjust a weekly payment amount to biweekly payment	Published	See details	732
869	5/15/2018	PARENTS & TEACHERS: How to create a password and login to my account?	Published	See details	937
870	5/14/2018	Where to find the childcare registration packet?	Published	See details	753
871	5/10/2018	How can parents access their children's grades?	Published	See details	765
872	5/10/2018	How to send all parents an email explaining how to create their password and log in into their account?	Published	See details	748
873	5/9/2018	Somewhere I read that when a child is enrolled the first weeks charge is posted immediately. Is that right? I enrolled some children for summer; their first week charge was not posted.	Published	See details	743
874	5/7/2018	Our staff are paid for hours they attend not beyond the hours they are scheduled. Is their a way to easily remove unscheduled hours from attendance? (Fix Attendance from Schedules)	Published	See details	746
875	5/1/2018	My emails are not being sent.	Published	See details	704
876	4/30/2018	How can I check if there are openings for part-time students in any given month (say, October).	Published	See details	764
877	4/26/2018	How do I edit charges in the billing grid? It is telling me that the start date, end date, and amount cannot be changed because it has already been charged. But the next processing date is 5/01/18, which is several days away.	Published	See details	729
878	4/25/2018	Release Note: (Version - 1.9.6)	Published	See details	1021
879	4/20/2018	iCare Door App and Door Opener Issues.	Published	See details	961
880	4/15/2018	On the contact card it says enter your password or swipe your card. How does the swipe work? is there a piece of hardware we need for this function? If so we would like to purchase it. AIso, is there a was to print only the main contact cards?	Published	See details	901
881	4/13/2018	One of my staff members accidentally created 2 staff accounts. How do I go about deleting one? When I go to the actions bar the only option that comes up is to send a message.	Published	See details	1084
882	4/11/2018	Does iCare accommodate a Chinese language interface? If I change my browser language setting to Chinese, will iCare work?	Published	See details	808
883	4/10/2018	how do i view the contact list	Published	See details	736
884	4/6/2018	I still have 5 children in my Infant A class that I can't get rid of. Very old students. Coi Collins. Jayane & Sarah McLaughlin. Kyle Lane. Emily Lamonica	Published	See details	796
885	4/6/2018	How do I update contact information?	Published	See details	1002
886	4/5/2018	Where can I find check numbers when payment is made by check?	Published	See details	847
887	4/3/2018	How to manage Photos with iCare?	Published	See details	919
888	4/2/2018	Does iCare have the capacbility to print a IDcard for the children and staff for sign in and out purposes?	Published	See details	702
889	3/29/2018	How do i edit the lobby password?	Published	See details	772
890	3/26/2018	The system will not let us correct/change/update names, gender, relationship or lobby passwords. Please advise on who we can correct this. Also, please note that Arkansas Children's does not require two apostrophes.	Published	See details	768
891	3/26/2018	How do I correct my phone number	Published	See details	1022
892	3/22/2018	I trying adding my son to the afternoon after school program, but it was not available.	Published	See details	834
893	3/22/2018	Is it possible to remove the mandatory fields, phone carrier and email address from additional contacts?	Published	See details	787
894	3/22/2018	How can I add a user-defined field from the Contacts tab in the Balances report?	Published	See details	707
895	3/21/2018	Release Note: (Version - 1.9.0)	Published	See details	778
896	3/20/2018	Does iCare track student's age and classroom based on age? Does the system provide age-based room projections for the future? Please provide screenshots to explain how it works.	Published	See details	782
897	3/20/2018	Does your system allow me to easily see projections for part time and full time slot openings in future months?	Published	See details	857
898	3/8/2018	Will the payment receipts print on a receipt printer?	Published	See details	900
899	3/7/2018	Will there be a report for my chats with parents ?	Published	See details	668
900	3/7/2018	How can I see how many children are in attendance today? How can the teacher see how many currently in her room and how can the director see how many children in each room?	Published	See details	798
901	3/7/2018	How do I give my children to another teacher?	Published	See details	842
902	3/7/2018	How can I remove the ability of teachers to see the family balances?	Published	See details	799
903	3/7/2018	How can the admin remove a program/class from a teacher?	Published	See details	782
904	3/7/2018	How can I disable the view to the lobby passwords from the teachers view? I thought parents and the admin can only see lobby passwords	Published	See details	1048
905	3/7/2018	How do teachers check a child in/out?	Published	See details	920
906	3/6/2018	How to make a Drop-in Reservation? (For Parents)	Published	See details	1152
907	3/6/2018	What are Admin Notes and how to use them? Can I edit or delete notes that I entered?	Published	See details	983
908	3/1/2018	After entering a batch payment (subsidy payment for 48 children), what report can I run that shows me the amount of the total payment?	Published	See details	937
909	2/28/2018	Can I set up a desktop icon for iCare that includes the login credential so I can start iCare with one click?	Published	See details	853
910	2/23/2018	PRINT RECEIPT: I didn't print the receipt when I posted a payment. Can I go back and print it?	Published	See details	907
911	2/22/2018	How do you check a child in and out more than once in a day, for example, school agers who come before and after school?	Published	See details	769
912	2/22/2018	Where can I find data import templates?	Published	See details	781
913	2/21/2018	How do I modify a balance report to include only parents with a positive balance and to exclude the subsidy payee's balance? (Edit/Change/Modify)	Published	See details	779
914	2/21/2018	How do I enter batch payments - private or subsidy?	Published	See details	1036
915	2/20/2018	Can I create a bus for check in at a different location?	Published	See details	958
916	2/19/2018	How do I give admin rights to a staff?	Published	See details	1100
917	2/15/2018	Few children attended a day outside their preset schedule, will this be calculated as an extra day?	Published	See details	915
918	2/13/2018	How to print Lobby Passwords for sign - in & out purpose (Contact Cards)?	Published	See details	883
919	2/13/2018	I added a sibling for an existing child. The new child got added but isn't showing as a sibling and the family contact did not get connected. What do I do? (Related topics: merge families, merge contacts)	Published	See details	899
920	2/2/2018	What are the definitions of the registration statuses - Active, Future, Waitlisted and Future?	Published	See details	924
921	2/1/2018	How do I enroll new children?	Published	See details	796
922	1/29/2018	How does the Grades feature work?	Published	See details	919
923	1/24/2018	What is the idea of a Rate Chart? What does it mean to enter a Rate Name in the Amount column of the Billing Grid? How to create a rate chart based on special billing rates?	Published	See details	1096
924	1/24/2018	How do I apply a sibling or other discount for a child or family?	Published	See details	891
925	1/19/2018	We have changed our room names. How do I change these in iCare? I have figured out how to move a child from one room to another though.	Published	See details	782
926	1/17/2018	How can I add custom fields (User-Defined Fields, UDF -Drop-down menu) that parents can fill in the registration process?	Published	See details	1002
927	1/17/2018	How to log in on the parent and teacher portals? What are my login credentials?	Published	See details	783
928	1/11/2018	How do I edit staff punch in/out times for passed days? (Also, check-in and out time)	Published	See details	757
929	1/11/2018	How do I print out children's sign in/out sheets per classroom for ACTIVE children only?	Published	See details	1097
930	1/9/2018	How do I print out children's sign in/out sheets per classroom?	Published	See details	731
931	1/9/2018	How do I enter weekly staff schedules?	Published	See details	983
932	1/8/2018	How do I print staff attendance for payroll? (Staff Payroll Report)	Published	See details	1173
933	1/7/2018	How do I run billing and post payments?	Published	See details	845
934	1/2/2018	How do I print the Yearly Tax Statement for the parents? Can it be emailed? Or, can they get it themselves by logging in?	Published	See details	1374
935	1/1/2018	Working with Fake Email IDs. Why are they there and what should we do about them?	Published	See details	1178
936	1/1/2018	How do I see the account balances of only the active children?	Published	See details	1034
937	12/27/2017	Release Note: (Version - 1.8.0)	Published	See details	795
938	12/19/2017	GETTING STARTED: I am evaluating iCare. How can I learn what it does?	Published	See details	929
939	12/19/2017	How do I refund a credit card or ACH payment?	Published	See details	1493
940	12/15/2017	How to get the deleted children back in the active list?	Published	See details	786
941	11/17/2017	How do I update my daughter's schedule? She's only attending outpost once a week (Wednesday)	Published	See details	1010
942	11/17/2017	How do I delete a child? (Also deactivate or remove duplicates.)	Published	See details	1217
943	11/14/2017	What is Autopay? How does it work?	Published	See details	1319
944	11/14/2017	How do I access a child’s attendance report for the month?	Published	See details	1009
945	11/6/2017	Automatic day ending check-out is not working for a few children. Do they need to be fixed manually?	Published	See details	690
946	11/6/2017	Daily (By Attendance) Billing is not working for a few children. They are not being billed for the days they have attended so far.	Published	See details	723
947	11/6/2017	How do I enter a miscellaneous charge or credit?	Published	See details	1042
948	11/3/2017	can we do multiple deposits at once?	Published	See details	834
949	10/31/2017	How to manage Attendance in iCare application?	Published	See details	1328
950	10/30/2017	Release Note: (Version - 1.7.0)	Published	See details	893
951	10/30/2017	How does Manual and Automatic Billing work?	Published	See details	959
952	10/27/2017	Is there a way to print out passwords for parents?	Published	See details	742
953	10/24/2017	How to use the Advanced Filtering button?	Published	See details	1539
954	10/24/2017	What is Lobby Password and how does it work?	Published	See details	1109
955	10/19/2017	GETTING STARTED GUIDE: How do the teachers use iCare?	Published	See details	1453
956	10/19/2017	GETTING STARTED GUIDE: How do parents use iCare?	Published	See details	5171
957	10/17/2017	We keep receiving a yellow box that says "Center capacity is full." When this happens we are unable to log attendance for that day or use the program. Please advice.	Published	See details	836
958	10/13/2017	How does the prorated calculation work for monthly bills? Is it based on number of calendar-days in the month or number of working days?	Published	See details	855
959	10/10/2017	What instructions to follow for Rate-chart based billing?	Published	See details	857
960	10/7/2017	How to change logo of the iCare application and set our own logo instead?	Published	See details	963
961	10/2/2017	how can i get the payment processing set up.	Published	See details	773
962	9/22/2017	How to Split bills of a child among parents or guardians?	Published	See details	895
963	9/20/2017	What is Site 99? It is marked as Corporate Site. How is it used?	Published	See details	923
964	9/20/2017	Can I enter children without entering contacts? What effect will it have and what can I still operate in iCare if I do so?	Published	See details	829
965	9/19/2017	How to modify children schedules and verify Programs or Classes schedule and timing in batch?	Published	See details	874
966	9/14/2017	How do I remove a posted charge from my iCare account?	Published	See details	1236
967	9/13/2017	I'm having problems. I can't get past step 7. Everything seems frozen and I can't move on.	Published	See details	764
968	8/24/2017	Release Note: (Version - 1.4.2)	Published	See details	828
969	8/21/2017	How to edit attendance?	Published	See details	879
970	8/21/2017	How to Schedule a Demo of the iCare application?	Published	See details	1092
971	8/10/2017	Can I export iCare data to Excel? What other export formats are available? How does it work?	Published	See details	1063
972	8/3/2017	When trying to log in in the Lobby, we are getting the message, 'There is a problem with your log in. Please see the supervisor.'	Published	See details	712
973	8/2/2017	Release Note: (Version - 1.4.1)	Published	See details	757
974	7/29/2017	How do I sign up for merchant services for collecting payments through credit cards and electronic checks (ACH)?	Published	See details	796
975	7/29/2017	I am trying to add staff and after I enter the information it does not show up on the staff list?	Published	See details	826
976	7/24/2017	I have not had chance to try this out as i ran into a lot of problems and gave up at the beginning. Could i now do the trial? Lisa	Published	See details	753
977	7/14/2017	Release Note: (Version - 1.4.0)	Published	See details	734
978	7/13/2017	iCare Glossary	Published	See details	5915
979	7/5/2017	How do I track permissions (documents signed by parents) in iCare?	Published	See details	747
980	7/5/2017	How do I track medical fields in iCare? Which medical fields are standard fields?	Published	See details	792
981	7/5/2017	How do I track immunization records in iCare?	Published	See details	986
982	6/22/2017	How do I get the contact detail printed out. Let's say I wanted to extract all of the addresses, phone number and emails for a campaign?	Published	See details	888
983	6/21/2017	How do I assign an existing contact to a child?	Published	See details	1092
984	6/5/2017	How can we automate billing for late payment fee? (Meaning, when parents don't pay on time.)	Published	See details	897
985	6/5/2017	Can parents remove/delete children's schedules? What happens to the billing in that case? Does the admin have special privileges?	Published	See details	992
986	6/5/2017	For our Summer program can parents enroll children week by week?	Published	See details	758
987	5/25/2017	Our center is part of a hospital; parents are hospital employees. How can I export parents' charges for importing into the hospital's payroll system?	Published	See details	1009
988	5/25/2017	Two children of different families have become siblings. How do I edit their information and separate them in two families?	Published	See details	870
989	5/11/2017	Can visitors check-in and out?	Published	See details	816
990	5/7/2017	GETTING STARTED: We have a unique and difficult rate chart. Can the support team review it and tell how to handle it in iCare?	Published	See details	765
991	5/3/2017	How to manage Subsidy accounts? (Vouchers through the county)	Published	See details	1027
992	5/3/2017	CUSTOMER QUESTION: What is “Enroll Children and Staff”? Is it necessary to complete it with settings process?	Published	See details	740
993	4/25/2017	CUSTOMER QUESTION: How do I add staff? Is it similar to adding families?	Published	See details	772
994	4/25/2017	EXPLAINER: How do I add or import family data?	Published	See details	1127
995	4/25/2017	CUSTOMER QUESTION: Can I delete any Program or Class, are there any changes that will reflect?	Published	See details	859
996	4/25/2017	GETTING STARTED: How do I create Programs and Classes and what is the difference between the two?	Published	See details	1151
997	4/25/2017	EXPLAINER: Are Programs/Classes necessary to create at the time of filling the information in the Settings page?	Published	See details	794
998	4/24/2017	EXPLAINER: What is “Update Room Assignments” and how do I do it?	Published	See details	1006
999	4/24/2017	EXPLAINER: How do I manage the center’s rooms and where will these reflect?	Published	See details	730
1000	4/24/2017	EXPLAINER: What is the ‘Open on weekends’ feature?	Published	See details	724
1001	4/24/2017	CUSTOMER QUESTION: If I update my personal info in the settings module, where will the changes reflect?	Published	See details	813
1002	4/24/2017	EXPLAINER: Should admin and center’s email address be different?	Published	See details	1144
1003	4/19/2017	EXPLAINER: We want parents to enter their registration information (family data). For this, what is the difference between SEND INVITE and SELF-REGISTRATION button?	Published	See details	1059
1004	4/18/2017	CUSTOMER QUESTION: Can I update discharge date?	Published	See details	769
1005	4/13/2017	How do I set up self-registration by parents through our website? (A button on our website for parents to click and add their family in.)	Published	See details	1097
1006	4/9/2017	Getting Started - Step 1 We have 4 different open and close times. How would we capture that in the “Fill operation info and click next”?	Published	See details	796
1007	4/9/2017	Getting Started - Step 1 What does “Use the Information entered in Basic Setup to Create Sites.” Mean?	Published	See details	711
1008	4/9/2017	What’s the difference between admin phone 1 & 2.	Published	See details	727
1009	2/22/2017	My Attendance is not working, when i try to do it manually?	Published	See details	844
1010	2/13/2017	I signed up as an independent teacher. How do I get started? What all can I do?	Published	See details	769
1011	2/2/2017	GETTING STARTED GUIDE: How does the Report Center work? What reporting features are there in iCare?	Published	See details	1035
1012	1/27/2017	What does the Daily Journal Report include? Is it emailed to the parents automatically everyday? If so, at what time? Do I have to do something to turn on the automatic email? Can parents read the journal entries without the emails?	Published	See details	852
1013	12/9/2016	GETTING STARTED: How to install the iCare Door?	Published	See details	1675
1014	11/23/2016	How to change, reset, or set my password? (Forgot password or don't have one.)	Published	See details	1462
1015	11/23/2016	CUSTOMER QUESTION: I am unable to update Admin’s personal info (cell#, address, etc.). Either I received no confirmation or couldn't update at all.	Published	See details	870
1016	11/23/2016	Is there a table in the background that maintains the billing codes (Tuition, Discount, Transportation, Registration etc.) that I can update?	Published	See details	729
1017	11/23/2016	CUSTOMER QUESTION: Does the admin have to log into the lobby every time, before staff/parent are prompted for password for check in/outs?	Published	See details	695
1018	11/23/2016	Two instances of my company’s name are appearing in the Lobby. Why is that so?	Published	See details	684
1019	11/20/2016	If an employee or parent is manually set up, what step in the process allows to Admin to generate a unique password for them to access the Lobby?	Published	See details	876
1020	11/20/2016	Application would not allow me to update Admin personal info (cell#, address, etc.). Either I recv'd no confirmation box or couldn't update at all.	Published	See details	939
1021	11/20/2016	Where does the system pull the Center Capacity figure from? Can this be updated to reflect the caps indicated when setting up the classrooms?	Published	See details	882
1022	11/19/2016	Can we have After School Setup?	Published	See details	729
1023	10/17/2016	How to manage program and class rosters?	Published	See details	820
1024	9/28/2016	How can I edit a child's information	Published	See details	795
1025	9/28/2016	How can the corporate staff send messages to the staff at the various sites?	Published	See details	724
1026	9/19/2016	We run clubs - like Art Club, Book Bee, Chess Club, Choir, Drama and Spanish. Will these be handled through the iCare Classes feature?	Published	See details	758
1027	8/31/2016	How to set-up and use the Lobby?	Published	See details	1176
1028	8/20/2016	My child list is empty in the Journal. Why?	Published	See details	751
1029	8/12/2016	How can we do batch attendance/batch check-in?	Published	See details	855
1030	3/26/2016	What does CHECKED-OUT children mean?	Published	See details	732
1031	3/25/2016	GETTING STARTED GUIDE: What is the chat feature in iCare?	Published	See details	1406
1032	3/25/2016	GETTING STARTED GUIDE: What do I need to do for taking pictures and sharing with the parents?	Published	See details	990
1033	3/25/2016	GETTING STARTED GUIDE: How do I manage my preschool programs?	Published	See details	878
1034	3/25/2016	GETTING STARTED GUIDE: How do I manage my after-school enrichment classes?	Published	See details	967
1035	3/25/2016	GETTING STARTED GUIDE: How do I get started with Journaling in iCare?	Published	See details	1318
1036	3/25/2016	GETTING STARTED GUIDE: How to get started with iCare?	Published	See details	2871
1037	3/11/2016	Can staff use Lobby?	Published	See details	1127
1038	3/9/2016	What do I need to do for taking photos and sharing with the parents?	Published	See details	747
1039	2/15/2016	What does CHECK-IN & CHECK-OUT mean?	Published	See details	794
1040	2/3/2016	How can I add secondary contacts for my children ?	Published	See details	1059
1041	1/19/2016	How can I set Attendance Tracking Options in Settings page?	Published	See details	730
1042	1/19/2016	How can I configure Transaction Recovery Fee Setup?	Published	See details	689
1043	1/19/2016	How can I update a room’s capacity?	Published	See details	1077
1044	1/19/2016	How can I enter a center's information?	Published	See details	677
1045	1/19/2016	Can I send files over the chat?	Published	See details	676
1046	1/19/2016	Can I broadcast a message?	Published	See details	757
1047	1/19/2016	Can I chat with multiple people?	Published	See details	958
1048	1/19/2016	Do I get notifications when I receive a message?	Published	See details	789
1049	1/19/2016	Can I see my previous messages?	Published	See details	676
1050	1/19/2016	How can I chat with a parent?	Published	See details	704
1051	1/19/2016	How can I chat with a teacher?	Published	See details	698
1052	1/19/2016	How can I tag a photo?	Published	See details	751
1053	1/19/2016	How can I edit a photo’s caption?	Published	See details	796
1054	1/19/2016	How can I Like/Dislike a photo?	Published	See details	729
1055	1/19/2016	How can I share a photo?	Published	See details	860
1056	1/19/2016	How can I add a photo?	Published	See details	1108
1057	1/19/2016	How does Search work?	Published	See details	744
1058	1/19/2016	How can I edit a Journal entry?	Published	See details	970
1059	1/19/2016	What does Add and View mean?	Published	See details	752
1060	1/19/2016	How can I update Assessment types?	Published	See details	694
1061	1/19/2016	How can I add a Journal entry to all existing Children?	Published	See details	759
1062	1/19/2016	How can I update Duration and Time?	Published	See details	768
1063	1/19/2016	EXPLAINER: What does Journal Category color mean?	Published	See details	700
1064	1/19/2016	Do I get a notification when I am enrolled in a program or a class?	Published	See details	703
1065	1/19/2016	Can I change a program or a class name?	Published	See details	690
1066	1/19/2016	What does Period in the billing mean and how are the entries billed based on the Period?	Published	See details	815
1067	1/19/2016	How can I change a Schedule?	Published	See details	703
1068	1/19/2016	How can I edit Start time and End time in Program/Classes ?	Published	See details	730
1069	1/19/2016	What does Start time and End time mean?	Published	See details	678
1070	1/19/2016	What is a child-specific schedule?	Published	See details	805
1071	1/19/2016	What is the difference between Hours and Total Hours?	Published	See details	675
1072	1/19/2016	Can I mark biometric Attendance?	Published	See details	708
1073	1/19/2016	How can I add custom Attendance?	Published	See details	684
1074	1/19/2016	Can I mark Attendance for multiple entries at once?	Published	See details	723
1075	1/19/2016	CUSTOMER QUESTION: How can I change Staff’s picture?	Published	See details	686
1076	1/19/2016	CUSTOMER QUESTION: Can I see Staff’s past and future Schedules?	Published	See details	774
1077	1/19/2016	EXPLAINER: What does ‘Main Guardian’ mean?	Published	See details	670
1078	1/19/2016	EXPLAINER: What does ‘Age-Based Room’ mean?	Published	See details	727
1079	1/19/2016	CUSTOMER QUESTION: How can I change Child’s picture?	Published	See details	723
1080	1/19/2016	CUSTOMER QUESTION: Can I see Child’s past and future Schedules?	Published	See details	739
1081	1/19/2016	EXPLAINER: How does the Billing Grid work?	Published	See details	790
1082	1/19/2016	CUSTOMER QUESTION: How can I update a Child’s data?	Published	See details	675
1083	1/19/2016	CUSTOMER QUESTION: Can I add a New Child if I login as a Teacher?	Published	See details	713
1084	1/19/2016	EXPLAINER: What is live Attendance?	Published	See details	821
1085	1/19/2016	EXPLAINER: How many past months Attendance can be viewed?	Published	See details	711
1086	1/19/2016	EXPLAINER: What is Outstanding Balance?	Published	See details	779
1087	1/19/2016	EXPLAINER: What does the Attendance and Accounting graph represent?	Published	See details	724
1088	1/19/2016	CUSTOMER QUESTION: How can I see upcoming birthdays?	Published	See details	930

Questions and Suggestions

Thank you