There are 2 types of emails in iCare:
If your current user role is an admin you are allowed to add your desired Email id in the CC option available on the Advanced Settings page. Please follow below steps to add a CC Email ID
Please note the CC Email ID is only applicable for the selected category. If you wish to apply on other email categories please follow the same steps on other emails categories too.
iCare uses AWS's SES platform to send emails, so we can show you if your email was delivered and if it was opened by the reciient - called Open Tracking. For this to work each email has to be sent separately even if you are sending a batch email. For this reason we did not put automatic CC or BCC.
(As of 5/27/20) To keep a copy of sent emails, you have to manually enter an email ID in the CC or the BCC box.
Since many users have complained about it, we are enhancing the Send Message feature similar to the Email Notifications feature with high priority. Please check the Send Message form in a few days.
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