Electronic payments - credit card or ACH (electronic check) - can be voided or refunded according to the following criteria.

Voiding a Payment: A payment can be voided after it has been posted but before it has settled. Once it is settled it cannot be voided. Then you can process a refund.

Refunding a Payment: A payment can be refunded once it has settled.

TIMELINE: There is no restriction on a refund timeline. Payments can be refunded for any length of time in the future.

Note: In iCare, you can issue a refund from a parent’s Ledger or the Transactions Report. To do this, open the details of the payment transaction and click Refund.

• If the payment has not yet settled, you can only void the transaction.
• If the payment has already settled, you can only refund the transaction.

To check the payment status and verify whether it has been settled, use the Payment Reconciliation Report.

PARTIAL REFUNDS: You can refund a payment partially.