When the Payer of the child pays through the online payment, sometimes the payment goes differently than expected. The payment was successful in the iCare ledger, and after 1-2 days, the payment failed from the bank side due to some reasons like an Invalid account number, insufficient funds, etc.

We are handling it through the Reconciliation report. A Declined ACH Payment Report email notification will  sent to the center admin with the children's name, payer name, description, amount, and transaction ID. 

Also, for the failed payments, a reverse entry is created on the iCare Ledger to maintain the family balance, and the payer has to resubmit the payment.

Admin can also delete the reverse entry from the ledger.

I've attached the screenshot for you to look over.