When the Payer of the child pays through the online payment, sometimes the payment goes differently than expected. The payment was successful in the iCare ledger, and after 1-2 days, the payment failed from the bank side due to some reasons like an Invalid account number, insufficient funds, etc.

We are handling it through the Reconciliation report. A Declined ACH Payment Report email notification will sent to the center admin with the children's name, payer name, description, amount, and transaction ID. 

Also, for the failed payments, a reverse entry is created on the iCare Ledger to maintain the family balance, and the payer has to resubmit the payment. To enable reverse entry, Admin can go to step 6 in setting and turn on the 'Reverse Entry For Declined Payments' flag.

Admin also has the option to delete the reverse entry from the ledger.