I am trying to pay my sons balance but it says he is not active and nothing is showing up. Help please?
Replied by : support@icaresoftware.com
You are not seeing any children because you are not the main contact for your children. You have the following options:
- Log in using the main contact's email ID.
- Ask the main contact or the center admin to give you access to the family records using the Privacy Options feature.
- Ask the main contact or the center admin to make you the main contact.
