I am trying to pay my sons balance but it says he is not active and nothing is showing up. Help please?

Posted on: 1/18/2020 2:43:47 PM
Replied by : support@icaresoftware.com

You are not seeing any children because you are not the main contact for your children. You have the following options:

  • Log in using the main contact's email ID.
  • Ask the main contact or the center admin to give you access to the family records using the Privacy Options feature.
  • Ask the main contact or the center admin to make you the main contact.

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