Dear User,

Refund entries can be added for online payments only. Cash and check entries can be voided from Transactions and Child Profile Ledger. Navigate to the Transactions/Child Ledger and hover your mouse on the transaction entry you wish to void. Click the trash icon that appears in the hover pop-out. (see below snip for reference)

NOTE: Refunds cannot be added as credits because if added as credit, these entries will not appear in the tax statements or other payment reports.

Thank you,

iCare Support