Questions and Suggestions

What are our target support request response/resolution times?

Posted on: 8/16/2025 6:16:14 PM
Replied by : support@icaresoftware.com

Dear User,

If it is a weekend, then response time is next business day. But if it is a regular business day, then response time is within 24 hrs, untill and unless there is some serious issue.

Thanks,

Team iCare.

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