I am not able to download the screenshot file in online chat.

Posted on: 3/6/2020 12:08:37 PM
Replied by : support@icaresoftware.com

On Chrome

Enable the File Download Prompt

  1. Open an Internet Explorer browser and click the gear icon to open Tools. (You can also press Alt + x to open Tools.) Then click Internet Options > Security tab.

  2. Click the Custom level button to open the Security Settings.

  3. Scroll down to the Downloads heading and select Enable for automatic prompting, file downloads, and font downloads.

  4. Click OK, and when asked if you are sure, click Yes.

  5. Click OK again.

  6. Close all Internet Explorer windows, and then re-open Internet Explorer and attempt the download again.

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