I am not able to download the screenshot file in online chat.
Replied by : support@icaresoftware.com
On Chrome
Enable the File Download Prompt
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Open an Internet Explorer browser and click the gear icon to open Tools. (You can also press Alt + x to open Tools.) Then click Internet Options > Security tab.
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Click the Custom level button to open the Security Settings.
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Scroll down to the Downloads heading and select Enable for automatic prompting, file downloads, and font downloads.
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Click OK, and when asked if you are sure, click Yes.
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Click OK again.
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Close all Internet Explorer windows, and then re-open Internet Explorer and attempt the download again.
