In the billing grid, the payer is changing from POC to POC stars without me doing it. ?????

Posted on: 5/22/2019 8:49:00 AM
Replied by : support@icaresoftware.com

Hello Lucy,

Thank you for the response. Your query has been escalated to the engineering team and is being analyzed. We will update you shortly.

Regards,

iCare Support

Replied by : lhearn@cbhinc.org

I did not select POC Stars. I selected POC, I could see once making that mistake but not several times. It seems to be defaulting to POC stars. I will continue to monitor but I believe there remains an issue. 

Lucy Hearn 

Replied by : support@icaresoftware.com

Dear User,

On analyzing your account, we found that the billing grid entries that have payer names POC Stars were updated from POC to POC Stars by one of the admins of your app (Lucy Hearn: ID - 63871).
Attached are the snips of the log table and the highlighted rows show the date and time of the update.

Please feel free to contact us by simply replying back on this email for further queries.

Thank you,

iCare Support

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