What are the communication methods in iCare? (Lobby messages, SMS texts, email, chat, photo sharing, lobby questions, school calendar, incident reports, journal)
Replied by : support@icaresoftware.com
The communication methods in iCare can be grouped into these categories:
- SMS
- Lobby Messages
- Lobby Questions
- Instant Chat
- School Calendar
- Incident Reports
- Journal
- Photos
- Profile Page Sticky Notes (private for admin only... no parent access)
These methods support one or more of the following functions:
- Individual or batch sends
- Delivery status - delivered, opened or clicked
- Manual or automated notifications (as alerts)
- Attachments
- Saving and editing templates
EMAILS
- Send individually or in bulk
- Supports attachments
- Create and edit templates
- Delivery reporting: opens and clicks
- Email ID validation to reduce spam flagging
SMS
- Send individually or in bulk
- Delivery reporting: opens and clicks
- Free messaging
- Requires mobile carrier information
LOBBY MESSAGES
- One-way announcements
- Delivered automatically at guest check-in
LOBBY QUESTIONS
- Questions delivered at check-in
- Supports multiple questions per guest
