I have an overpayment from a family. I am going to send them a refund check. How do i record this in iCare so that the ledger reads $0? It was a manual payment but I am not refunding the entire amount.

Posted on: 9/26/2019 12:26:23 PM
Replied by : support@icaresoftware.com

Yes, you can refund a partial amount. See if the following two videos help. Otherwise, please come on the online chat and we'll help you.

  1. How To: Refund or Edit a Transaction
  2. Void and Refund

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