Why are there brackets on my account?

Balance in bracket ($) means you have a credit on your account. It reduces what you owe. In accounting terms, that means it’s recorded as a credit.

Does brackets mean something is wrong?

No. A bracket is a good thing—it shows money already applied to your account (payments, refunds, discounts, or adjustments).

How does a number in brackets affect my final balance?

The system subtracts your credit from new charges.
Example: ($15) credit + $25 charge = $10 balance.

What creates a balance in the bracket?

Payments made earlier

Overpayments

Refunds or credits from the center

Subsidy or agency payments

Manual adjustments

Where can I see how the credit was applied?

Your statement shows each line item. The number in brackets indicates where a credit reduced your total.