When processing a credit card payment I am getting a 'Not defined (05)' or 'Service Exception' error.

Posted on: 1/26/2019 12:29:15 AM
Replied by : support@icaresoftware.com

These errors happen because of a conflict in the use of stored credit card information.

  1. The service exception error comes when a Direct Deposit, set by a parent or the admin is modified by the other. 
  2. The 'Not defined (05)' error comes when a card saved by a parent or admin is used by the other.

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