On most of the families, their family balance does not match what their ledger balance is. How can we fix this?
Dear User,
There was a small technical glitch in calculations of Family Balance and Running Balance on Child Profile page. This issue has been resolved, please verify and let us know if you find any issue.
Looking forward for more opprotunities to be of service to you.
Thanks,
iCare Support
Family Balance is different from the Running Balance on the Ledger.
Family Balance is the total of the account balances of all the contacts in the family.
Running Balance is the balance on an account at the time of each transaction.
Account Balance is the current balance of one account and can be viewed from Balances page.
For example, a payer’s account started on 7/1 with a $100 charge. So, on 7/1,
Running Balance = $100 and,
Account Balance = $100.
Now, they have made a payment of $50 on 7/2 and another charge of $100 is generated on 7/3.
On 7/3, they have an Account Balance of $150. However, each transaction row has a Running Balance as,
|
Date |
Type of Transaction |
Amount |
Running Balance |
|
7/1 |
Charge |
$100 |
$100 |
|
7/2 |
Payment |
- $50 |
$50 |
|
7/3 |
Charge |
$100 |
$150 |
Account Balance - $150
NOTE: Last Running Balance = Account Balance.
