How can I edit a customer's prepaid hours? I accidentally set it up for Weekly instead of One Time (and there's no end date)

Posted on: 12/8/2019 3:37:24 PM
Replied by : support@icaresoftware.com

Dear User,

All Weekly recurring lines (30 HR package) for Gianna Daley have been removed. We request you to please log in to your account and verify the same. 

Thank you,

iCare Support

Replied by : moppetsdropin@gmail.com

I can remove individual lines, but the problem is that it was setup as Weekly with no end date. So there are hundreds of lines. Can you go in and delete all of the Weekly recurring lines (30 HR package) for Gianna Daley? 

Thanks,


Drew

Replied by : support@icaresoftware.com

Once added to a child/family, Period and End Date of prepaid hours packages cannot be edited. You can delete the existing package and add a new one to make the changes.

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