:. iCare

S.No	Date	Subject	Status		Counter
1	11/28/2024	How to set two set of timings for programs?	Published	See details	34
2	11/28/2024	How parents can use type of day scheduling?	Published	See details	31
3	11/28/2024	How to enable type of day scheduling for parents?	Published	See details	52
4	11/28/2024	Release Note Version 6.6.0	Published	See details	34
5	11/20/2024	How can staff do batch check-in/out of children through mobile app?	Published	See details	37
6	11/13/2024	How to send photos through Mobile App?	Published	See details	64
7	11/12/2024	Got two reply’s from my question about adding photos, one reply said an article was attached. It was not. The other response was totally useless because it doesn’t work. How can I add photos to notes sent to my class from phone. I do not want to take pictures in the app. That is ridiculous. Please reply with an answer that is helpful. Thank you,	Published	See details	61
8	11/8/2024	How can I add pictures from my phone photos	Published	See details	55
9	11/6/2024	Reset password	Published	See details	34
10	10/31/2024	How to use the BI/Analytics Tool to find duplicates in a report?	Published	See details	45
11	10/23/2024	How parents can self-register themselves?	Published	See details	69
12	10/23/2024	Can parents reserve a spot for drop-in before coming in?	Published	See details	56
13	10/18/2024	What is Payment Applied to Invoices (FIFO) Report?	Published	See details	77
14	10/14/2024	How can a parent use coupon codes?	Published	See details	92
15	10/14/2024	Release Note Version 6.5.9	Published	See details	64
16	10/11/2024	How can we match our Fortis statement with the iCare Payment Reconciliation and Payment Listing Reports?	Published	See details	59
17	9/18/2024	What are the Unpaid Invoices (FIFO) Reports for?	Published	See details	97
18	9/18/2024	Release Note Version 6.5.8	Published	See details	93
19	9/18/2024	How to add site-based UDF's?	Published	See details	145
20	9/17/2024	How parent can buy and avail Pre-Paid Hours Package (PPH)?	Published	See details	83
21	9/17/2024	How partial weekly bills are charged?	Published	See details	123
22	9/12/2024	What determines which children are Siblings and what is included in the Family Balance?	Published	See details	81
23	9/5/2024	how do I navagate to the journal page on the web base?	Published	See details	92
24	9/5/2024	What is the lobby password?	Published	See details	76
25	9/5/2024	What is kinder connect? Is that apart of Icare?	Published	See details	92
26	9/5/2024	Can a secondary contact has the right to see the ledger and pay? If not, how can he access it?	Published	See details	91
27	9/2/2024	Geo-fenced check-in app setup and its uses.	Published	See details	100
28	8/26/2024	How do you terminate an Auto Pay (recurring payment)?	Published	See details	101
29	8/14/2024	How to put the enrollment in the program/class on the waitlist?	Published	See details	107
30	8/13/2024	HOW TO PUT A CHILD IN SYSTEM ON THE WAITLIST	Published	See details	106
31	7/24/2024	Auto-enrollment at the time of registration.	Published	See details	135
32	7/8/2024	My Data Option in the Parent App	Published	See details	115
33	7/8/2024	Actions and Activities option in the parent app.	Published	See details	116
34	7/5/2024	Release Note Version 6.5.7	Published	See details	109
35	7/5/2024	How parent can select a drop-in credit package?	Published	See details	121
36	7/5/2024	How can the admin add the drop-in credit package?	Published	See details	216
37	7/1/2024	Release Note Version 6.5.6	Published	See details	132
38	6/27/2024	sending batch emails to parents	Published	See details	127
39	6/18/2024	How do you add staff documents?	Published	See details	122
40	6/13/2024	How can a parent add a sibling using the Mobile App?	Published	See details	128
41	6/13/2024	How do you set up Kinder Connect and upload attendance on it?	Published	See details	155
42	6/11/2024	enrollment fee report	Published	See details	124
43	5/10/2024	What is BI Analytics tool? How can we use it?	Published	See details	283
44	5/10/2024	Release Note: Version 6.5.5	Published	See details	151
45	4/22/2024	How to set up a revenue account for a bill? (The credit side of GL posting.)	Published	See details	222
46	4/20/2024	How to remove an unconnected child that has no main contact?	Published	See details	150
47	4/15/2024	Release note 6.5.4	Published	See details	152
48	4/12/2024	How to make payments through the parent app?	Published	See details	187
49	4/8/2024	Release note version 6.5.3	Published	See details	285
50	4/8/2024	Release note version 6.5.2	Published	See details	148
51	4/4/2024	Release note version 6.5.1	Published	See details	179
52	3/29/2024	How to enter absence?	Published	See details	175
53	3/27/2024	How to add program/class enrollment code?	Published	See details	182
54	3/21/2024	We are using an iPad for the Lobby. How can we prevent parents from going into other apps on the iPad?	Published	See details	143
55	2/28/2024	Parent: How can I print my Yearly Tax Statement on my phone using the Browser and Mobile Apps?	Published	See details	246
56	2/20/2024	How to make payments?	Published	See details	749
57	2/12/2024	What is family balance, running balance, and account balance?	Published	See details	194
58	2/9/2024	Error codes for Fortis	Published	See details	160
59	2/9/2024	What to do for migrating from Open Edge to Fortis?	Published	See details	172
60	2/7/2024	How to register for Fortis and set up a payment terminal?	Published	See details	240
61	2/6/2024	How do I enroll children in specific weeks only? (Some children have an ongoing schedule but others are week to week.)	Published	See details	207
62	1/11/2024	How to show scheduled/ non-scheduled children in the attendance report?	Published	See details	215
63	12/18/2023	How to enter absence for a child?	Published	See details	214
64	11/22/2023	Electronic documents - PDFs, etc.: For non-English speaking parents can we set multiple PDFs in different languages (say Spanish)?	Published	See details	213
65	11/21/2023	ACH Payments: How to handle declined payments; say because of insufficient funds?	Published	See details	226
66	10/26/2023	What are the steps for setting up a small Montessori?	Published	See details	220
67	10/13/2023	New ACH Reconciliation Process	Published	See details	251
68	9/29/2023	How to edit the Auto-Fill List for entering Journal Notes?	Published	See details	258
69	9/28/2023	How can I get full text of the email/SMS sent? (The Email/SMS Log only has the list of message sent.	Published	See details	277
70	9/28/2023	How to edit the automated email notifications?	Published	See details	268
71	9/25/2023	How can I see all the payments I have made for my child?	Published	See details	292
72	9/21/2023	Where can I find the Open Edge Transaction ID in iCare? How do I find an iCare payment in Transaction Express?	Published	See details	254
73	9/21/2023	Can a center restrict a child from checking in if they are not enrolled in any program or class?	Published	See details	443
74	9/13/2023	Is it possible to get a monthly payment summary for each of our centers or as a whole? We do get tone from global payments but we were wondering if you had one that we could do a checks and balance with.	Published	See details	262
75	9/10/2023	How to give holiday credit?	Published	See details	255
76	9/9/2023	Is spell check available with the email and SMS editor and the notes feature?	Published	See details	223
77	9/9/2023	How do teachers share photos with parents using their phones? Is the feature available on both the Browser and Native Apps?	Published	See details	240
78	8/24/2023	How does the Landing page in the iCare work?	Published	See details	240
79	8/24/2023	Release note version 6.5.0	Published	See details	278
80	8/17/2023	As a parent how can I see my child's attendance records?	Published	See details	226
81	8/16/2023	I am a parent. How can I add another child to my family?	Published	See details	283
82	8/14/2023	How do I send a self-registration invite to new parents? How do I send login instructions to parents who have registered?	Published	See details	243
83	8/1/2023	Clayton Youth Afterschool Program: registration and enrollment requirements.	Published	See details	346
84	7/31/2023	PCI Compliance Certificate for iCare Software.	Published	See details	415
85	7/27/2023	How cardholder data is accepted, transmitted, and processed? (Is there a data flow diagram?)	Published	See details	248
86	7/25/2023	Has a VPAT 508, Voluntary Product Accessibility Template, completed for iCare?	Published	See details	232
87	7/12/2023	What are the communication methods in iCare? (Lobby messages, SMS texts, email, chat, photo sharing, lobby questions, school calendar, incident reports, journal)	Published	See details	88
88	7/12/2023	A duplicate child has been created and both have some transactions. How do I merge their data and remove the duplicate?	Published	See details	265
89	7/10/2023	How do I log in as a Primary contact?	Published	See details	230
90	7/5/2023	Can I open a printer-fired cash drawer without having to print a receipt?	Published	See details	260
91	7/4/2023	Release Note: Version 6.4.0	Published	See details	238
92	6/29/2023	What is a Force Check Out? How does it work?	Published	See details	312
93	6/29/2023	How does the Constant Contact CRM integration work in iCare?	Published	See details	286
94	6/20/2023	How can the driver use the check-in app in iCare?	Published	See details	317
95	6/16/2023	How to show siblings of the family on the child profile page based on the Main Contact/Parent Group?	Published	See details	288
96	6/9/2023	Release Note: Version 6.3.9	Published	See details	242
97	6/9/2023	Release Note: Version 6.3.8	Published	See details	226
98	6/9/2023	Release Note: Version 6.3.7	Published	See details	240
99	4/3/2023	Release Note: Version 6.3.6	Published	See details	297
100	3/29/2023	Hi, is there anyway to adjust the order that categories appear in journal? Some we use more often and would prefer them to be first in the options without deleting and retyping all of them in again. Thank you	Published	See details	277
101	3/29/2023	How the teacher will get a notification when the child check-in through the mobile app?	Published	See details	292
102	3/29/2023	How admin can give permission to parents and teachers to fill/view incident report?	Published	See details	282
103	3/29/2023	Release Note: Version 6.3.5	Published	See details	260
104	3/22/2023	How does an Incident report work in iCare?	Published	See details	505
105	3/21/2023	What is the “Fill From Schedule” feature in iCare?	Published	See details	298
106	3/20/2023	Release Note: Version 6.3.4	Published	See details	453
107	3/20/2023	Release Note: Version - 6.3.3	Published	See details	253
108	3/20/2023	Release Note: Version - 6.3.2	Published	See details	256
109	3/15/2023	how to connect staff to children	Published	See details	273
110	3/14/2023	In iCare, how does the pending list feature works?	Published	See details	273
111	3/14/2023	How to split the charges and payments between the children in iCare?	Published	See details	292
112	3/1/2023	How does the signature capture feature work in the iCare mobile app?	Published	See details	272
113	2/20/2023	In iCare, how do parents purchase a membership pass?	Published	See details	272
114	2/14/2023	Is there a report where we find the list of absentees?	Published	See details	263
115	2/10/2023	How do perform NSF/Chargeback in iCare?	Published	See details	258
116	2/3/2023	In iCare, how do I change the logo and slogan in the application header?	Published	See details	274
117	2/3/2023	How can the admin block the schedule for a day(School closing day, OFF days, School holidays)?	Published	See details	279
118	2/2/2023	How to regionalize iCare? (Set language and currency other than English or US Dollars)	Published	See details	369
119	1/30/2023	How to manage the UDF section in iCare?	Published	See details	294
120	1/24/2023	Release Note Version-6.2.6, 6.2.8	Published	See details	282
121	1/23/2023	How can the admin set the minimum contact details required during registration in iCare?	Published	See details	312
122	1/12/2023	How does the Aging Report-Invoice Clearing feature work in iCare?	Published	See details	422
123	1/9/2023	How can we get a report for numbers of children enrolled by site ID, session, programs and dates?	Published	See details	282
124	12/2/2022	How does the teacher view the child's check-in/out time(attendance) through the mobile app?	Published	See details	382
125	12/2/2022	How the teacher can view their child’s profile, contact, and schedule information via mobile app?	Published	See details	435
126	12/2/2022	Chat: Teacher-to-parent messaging through a mobile app?	Published	See details	442
127	12/2/2022	How teachers will mark the attendance of their children through a mobile app?	Published	See details	811
128	12/2/2022	How does the teacher can post the daily activity notes, and view the daily report, and summary report via the mobile app (journal)?	Published	See details	382
129	11/24/2022	How waitlisting feature works in iCare?	Published	See details	349
130	11/23/2022	Is there a way for the provider to mark the child absent using the Check-in app?	Published	See details	298
131	11/16/2022	Release Note Version-6.2.5	Published	See details	296
132	11/11/2022	How do block Credit card/ACH payments for selected parents? (whose transaction is frequently declined/NSF).	Published	See details	329
133	11/4/2022	Two-Factor Authentication (2FA ) in iCare.	Published	See details	319
134	10/21/2022	RELEASE NOTE - VERSION 6.1.9	Published	See details	296
135	10/21/2022	RELEASE NOTE - VERSION 6.1.8	Published	See details	299
136	10/12/2022	Push Notifications in iCare. (Ding feature)	Published	See details	337
137	9/27/2022	How do I add a new family - child and contacts, fill out the registration data, electronic document, and enrollment in the mobile app? (The Registration Process- Childcare App by iCare)	Published	See details	394
138	9/26/2022	What are the different accessibilities for Admin, Center Admin, and Super Admin?	Published	See details	499
139	9/19/2022	How can I make the curriculum and lesson plans viewable to parents without having to add them in the notes/activities for the child?	Published	See details	325
140	9/16/2022	RELEASE NOTE - VERSION 6.1.7	Published	See details	291
141	9/8/2022	Is there a section in which we can put the date of the Vaccine Exemption Affidavit in a child's profile?	Published	See details	270
142	9/5/2022	How to create the Day-Passes in iCare?	Published	See details	90
143	9/5/2022	How to print UDFs (user-defined fields)	Published	See details	305
144	9/2/2022	Parents can not see other children in the same class.	Published	See details	303
145	8/28/2022	How do I add my child and payment info?	Published	See details	339
146	8/17/2022	A parent lodged an eComplaint about receiving an email from us claiming it to be a SPAM. What should I do?	Published	See details	198
147	8/16/2022	If I am billing charges, how does the system know which account on the COA it needs to go to?	Published	See details	273
148	8/16/2022	How to change the tuition for art class from $120 to $132?	Published	See details	289
149	8/16/2022	How to print enrichment class children lists?	Published	See details	290
150	8/4/2022	How to manage the access permission (based on the user role) for the electronic document?	Published	See details	297
151	7/27/2022	I have never had a parent portal	Published	See details	335
152	7/19/2022	How to add the lesson plans in iCare? (under journal)	Published	See details	397
153	7/19/2022	How to set up the curriculum planning in iCare? (under journal)	Published	See details	390
154	7/19/2022	How to add the notes/activities for the children on the journal page?	Published	See details	783
155	7/14/2022	How to email/batch email the electronic document to parents and two-way authentication for electronic documents? (Only for pdf type of document)	Published	See details	373
156	7/6/2022	How admin can do batch payments? (Using ACH payment)	Published	See details	328
157	6/24/2022	RELEASE NOTE - VERSION 6.1.6	Published	See details	313
158	6/15/2022	Release Note Version: 6.1.5	Published	See details	307
159	6/14/2022	How do I set General Ledger (GL) accounts? And how do I get a GL postings report?	Published	See details	345
160	6/13/2022	How to reconcile a bank statement with the payments in iCare?	Published	See details	309
161	6/9/2022	Registering a Child	Published	See details	340
162	6/9/2022	How to match and split attendance according to schedules? (Needed if a child is scheduled in multiple classes but checks in and out just once.)	Published	See details	312
163	6/3/2022	How can I filter the staff attendance report to filter by name and chronological date. System is currently sorting by name but not in chronological order.	Published	See details	261
164	6/1/2022	How does the Staff Leaves feature work in the iCare?	Published	See details	311
165	5/31/2022	How a driver can mark the attendance for the children using the lobby?	Published	See details	343
166	5/24/2022	How to stop an Android tablet from going to sleep?	Published	See details	308
167	5/24/2022	I received an email to click on the waitlist to save my schedule but i can't find it.	Published	See details	316
168	5/24/2022	I can't find the waitlist button to save the schedule	Published	See details	298
169	5/24/2022	I need to make sure this is for the hunterville Location	Published	See details	316
170	5/17/2022	Where can I find a bill that reflects the dates care was paid for?	Published	See details	292
171	5/13/2022	How can the provider use the check-in app and lobby in iCare?	Published	See details	457
172	5/6/2022	How admin can handle the schedule hour restrictions in iCare under the programs/classes page?	Published	See details	317
173	5/6/2022	Release Note version: 6.1.3	Published	See details	334
174	4/29/2022	My child's last name is incorrect. My oldest daughter is from my first marriage, my second daughter has a different last name. I need to update the youngest daughters last name and her fathers information. The oldest child's fathers information automatically populated, but it isn't correct.	Published	See details	501
175	4/27/2022	How a parent can access the electronic document? For example, fill and sign a PDF.	Published	See details	972
176	4/27/2022	Release Note Version 6.1.2	Published	See details	350
177	3/30/2022	Release Note Version 6.1	Published	See details	357
178	3/28/2022	How user can use the iCare Custom bill feature efficiently to handle additional billing?	Published	See details	341
179	3/25/2022	Is there a way to delete immunization records on a child? I input the wrong immunization records in another child's file.	Published	See details	340
180	3/17/2022	Can you remind me where I find the templated emails?	Published	See details	342
181	3/9/2022	CHAT FEATURE: Can an admin have a private chat with a parent, which the other staff and teachers cannot see?	Published	See details	352
182	3/9/2022	Hi, I was checking out this site. There are many kids on there that I haven’t ever had and also one of my current enrolled children are not there.	Published	See details	335
183	3/7/2022	how to send email to parents to invite to register	Published	See details	433
184	3/1/2022	Mixed-Age Room Capacity: We have children of different ages in 1 room. The capacity of the room depends on the number of children present or scheduled at one time. How does iCare handle that?	Published	See details	331
185	2/24/2022	How to get the receipt for the program which shows provider name, location, and identification, type of service, cost of the service, and service dates.	Published	See details	361
186	2/3/2022	How can I get my tax papers	Published	See details	635
187	2/3/2022	How to override a current check in time?	Published	See details	339
188	2/1/2022	Release Note Version 6.0	Published	See details	361
189	2/1/2022	How a parent can edit the profile, contacts, and schedule on the mobile app?	Published	See details	387
190	1/31/2022	Hola muy buenos días deseo darle la Gracias por la ayuda que me van a brindar yo soy nueva en esto del cuido	Published	See details	322
191	1/21/2022	How to set the maximum schedule hour for a particular program/Classes?	Published	See details	335
192	1/19/2022	How is data security is handled in iCare? (Addressing HECVAT and HIPAA concerns)	Published	See details	531
193	1/18/2022	How can I make payments on line and clock my kids in to school online are by phone	Published	See details	365
194	1/17/2022	RELEASE NOTE - VERSION 5.5.9,5.6.0,5.6.1,5.6.3	Published	See details	348
195	1/11/2022	How to copy the same program to multiple sites?	Published	See details	362
196	1/10/2022	I need all my families to be set up with contactless entry.	Published	See details	397
197	1/9/2022	group text	Published	See details	357
198	12/29/2021	I made a mistake filling out the form. I listed myself as the child and I have tried to edit and change it but the site is not allowing me to change it. I only have 1 child. Please help	Published	See details	353
199	12/29/2021	How can I get the total hours worked by our staff for the whole year?	Published	See details	361
200	12/6/2021	How to add an additional authorized pickup to my child's account? I don't see an easy way to add it and I need to allow for her to officially be picked up for a regular group activity outside of school.	Published	See details	584
201	11/30/2021	How the parent can make use of the credit amount( while making payment through cart)?	Published	See details	394
202	11/23/2021	How a parent can get started with the iCare App (mobile/parent app)?	Published	See details	827
203	11/18/2021	I made a mistake filling out the form. I listed myself as the child and I have tried to edit and change it but the site is not allowing me to change it. I only have 1 child. Please help	Published	See details	347
204	11/3/2021	how to edit template for email to families?	Published	See details	383
205	11/2/2021	How can I read Journal entries? I keep receiving text messages saying there are new entries to read, but when I log in to the website, it says no entries were published.	Published	See details	379
206	11/1/2021	How secondary contact can make the payment using the main contact ledger?	Published	See details	451
207	10/25/2021	How the children can be batch unenrolled from the program?	Published	See details	491
208	10/18/2021	How staff can do batch check-in/out through the iCare check-in app?	Published	See details	508
209	10/14/2021	How to send the payment reminder to the parent?	Published	See details	370
210	10/3/2021	We run the same classes 3 times a year - Fall. Winter, and Spring. How can we close the Fall session and start the Winter?	Published	See details	93
211	10/1/2021	How to remove the schedule and reschedule the children for another program/class(When prepayment is enabled)?	Published	See details	364
212	9/29/2021	List of parents sent an invitation for self-registration. How to remind them if they didn't complete the registration?	Published	See details	376
213	9/27/2021	I followed the published guides for making a payment. The guide indicates that payment options are credit card, ACH or direct deposit. My account only depicts credit card or direct deposit using a credit card. I don’t want to use a credit card. How can I use ACH?	Published	See details	375
214	9/27/2021	How to set the prepayment for registration fee and program/classes enrollment?	Published	See details	357
215	9/20/2021	How to change the main contact for a family?	Published	See details	428
216	9/15/2021	A child is enrolled in a class. How to change it to another class?	Published	See details	460
217	9/15/2021	How do I link kids without having them as siblings?	Published	See details	362
218	9/14/2021	I need to change the student name, last name, and DOB as I've copied my information in this space, please how do I change that?	Published	See details	378
219	9/3/2021	How to assign the staff to multiple sites?	Published	See details	362
220	8/30/2021	How do I enroll my child in a program, class, or camp? (Child's Home Site and Other Sites)	Published	See details	1429
221	8/29/2021	Can you change my child's scheduled days? If so, how? How will it affect my bill?	Published	See details	1328
222	8/29/2021	I have added a few user-defined fields. How can I add them to a report and be able to print them? (Add/remove/hide/unhide columns in a report)	Published	See details	378
223	8/20/2021	I am trying to upload signed forms but when i click on the upload button, it just asks for my signatures. there's no pop-up to allow me to upload forms. might you please help?	Published	See details	379
224	8/17/2021	How does staff sign in	Published	See details	393
225	8/17/2021	i got a message that says incomplete off the form	Published	See details	383
226	8/12/2021	How does the Home Visits - Case Tool work?	Published	See details	269
227	8/12/2021	How can a parent apply a coupon towards their charges?	Published	See details	377
228	8/12/2021	How to set up coupons in iCare? How do they work?	Published	See details	438
229	7/13/2021	Greeting, I’m Tianna’s dad and not her mom. However, it was my wife (sedisatta@gmail.com) who had emailed you concerning $125 being deducted from our account for the holiday week while school was closed. Kindly inform us as to why? Thanks.	Published	See details	393
230	7/6/2021	I need to issue a refund check to a family. How do I show that on the ledger as a refund?	Published	See details	472
231	6/23/2021	sms	Published	See details	373
232	6/22/2021	How to void the attendance-based charges (rebill = yes/no)?	Published	See details	388
233	6/16/2021	Locking transactions - Attendance, Accounting, and Meals served.	Published	See details	442
234	6/11/2021	Both of my kids are attending the Emory & Henry Little Wasps Basketball camp next week. Is it permitted that they are late for summary camp next week, possible getting there around 1ish? Thanks! Phil 276-492-6925	Published	See details	371
235	6/11/2021	List of error codes and responses for credit card and ACH payments.	Published	See details	406
236	5/17/2021	The Lobby is not working on our iPads. It is working on our laptop.	Published	See details	394
237	5/7/2021	How to manage Billing in FDC (Providers/Drivers)?	Published	See details	289
238	5/5/2021	GETTING STARTED GUIDE: How to get started with FDC (Providers/Drivers)?	Published	See details	466
239	4/29/2021	What is the timeline for processing refunds for online payments - credit card and ACH?	Published	See details	508
240	4/28/2021	Should I use the Monthly Scheduler or the Programs/Classes feature?	Published	See details	425
241	4/26/2021	Release Note Version ( 5.4.5,5.4.6)	Published	See details	473
242	4/20/2021	How admin can delete/edit the electronic document in iCare	Published	See details	440
243	4/13/2021	Advanced Sorting in iCare	Published	See details	397
244	4/13/2021	How to deactivate the children who are not attended for a period of time(Year, Month, Week, Custom date)?	Published	See details	442
245	4/10/2021	How do I set up Staff Schedules?	Published	See details	540
246	4/8/2021	How Admin/Parents can schedule the children in the program?	Published	See details	753
247	4/2/2021	How can the user transfer the payment from the Ledger to Deferred Deposit?	Published	See details	428
248	3/23/2021	Is there a way to add a question on registration that says “how did you hear about us”?	Published	See details	662
249	3/23/2021	Can I have multiple accounts using the same email id?	Published	See details	407
250	3/19/2021	How a parent can view the welcome message through the lobby registration process?	Published	See details	466
251	3/17/2021	Parents email list	Published	See details	465
252	3/16/2021	How to find voided transactions?	Published	See details	544
253	3/16/2021	Release Note Version (5.3.9,5.4.0,5.4.1)	Published	See details	477
254	3/11/2021	How to put a child enrolled for the future on hold?	Published	See details	438
255	3/10/2021	How do you put your request for leave report in?	Published	See details	482
256	3/10/2021	Release Note: Version 5.3.8	Published	See details	491
257	3/9/2021	How Parent can view the Welcome message and Handbook in iCare?	Published	See details	652
258	3/9/2021	How admin can set up a Handbook and Welcome message in iCare?	Published	See details	498
259	3/5/2021	Can parents have a common account?	Published	See details	458
260	3/2/2021	is there a gender report	Published	See details	468
261	2/20/2021	What type of recordkeeping is there in iCare? What does it mean by customizable and automated recordkeeping?	Published	See details	471
262	2/17/2021	Can you set It up for inquiries to prompt you through the software? For example, they go to our webpage and fill out an I’m interested form. Can it be sent to the software as a notification?	Published	See details	427
263	2/15/2021	How to use advance filter option in iCare?	Published	See details	419
264	2/9/2021	Release Note Version 5.3.4	Published	See details	415
265	2/9/2021	Reports for Electronic Documents in iCare.	Published	See details	488
266	2/8/2021	Make an account im a parent	Published	See details	439
267	2/7/2021	In have not received the email invitation to join I Care. I need to get the Covid test results. The test was administered last Friday February 5 about 3 pm at Clifton Park facility. My cell number is 713-517-5389. I believe I requested a text. How- ever my email address is Philcordes1@gmail.com Please reply prompted response will be greatly appreciated.	Published	See details	450
268	2/5/2021	I am a new director at a center running iCare. Is there a set of videos I can watch to learn iCare?	Published	See details	530
269	2/4/2021	How can I send the login credentials and instructions to a parent?	Published	See details	473
270	2/4/2021	Release Note Version 5.3.3	Published	See details	429
271	2/4/2021	Release Note Version 5.3.2	Published	See details	435
272	2/3/2021	How to view screen notifications in iCare?	Published	See details	484
273	1/27/2021	How can a teacher record a virtual class?	Published	See details	534
274	1/27/2021	How to manage access permission for parents using role management?	Published	See details	555
275	1/26/2021	Can you hold my payment of $281.20 that I made early in the morning. I will make arrangement to make a payment in another method this week. Please advise.	Published	See details	452
276	1/26/2021	I need help with contactless sign in	Published	See details	833
277	1/12/2021	Hey there I’m wanting to use this for keeping attendance how do I get started? I already have it on my phone.	Published	See details	480
278	1/7/2021	How to find the revenue report based on Programs, Account type, Site id, and Payer type in iCare?	Published	See details	437
279	1/4/2021	I'm looking for a setting to receive statements via email. Is there anything? Thank you	Published	See details	572
280	12/28/2020	How to save the Credit card/ACH details?	Published	See details	543
281	12/24/2020	How to process the Automated CC payment processing for CC/ACH?	Published	See details	601
282	12/17/2020	Staff can see children in their room and programs. What to do if we want a particular staff to see all the children?	Published	See details	528
283	12/16/2020	What is the number for customer service? If parents need help resetting password, what is the number to call?	Published	See details	478
284	12/15/2020	Release Note Version 5.2.1	Published	See details	480
285	12/14/2020	How to print the list of Children/staff present using the Fire Drill report?	Published	See details	507
286	12/11/2020	Release Note Version 5.2.0	Published	See details	443
287	12/11/2020	How to register children using the Lobby portal in iCare?	Published	See details	652
288	12/11/2020	How to set up the lobby question in iCare?	Published	See details	493
289	12/8/2020	Release Note Version 5.1.2	Published	See details	490
290	12/2/2020	How admin can apply privacy settings globally for secondary contacts?	Published	See details	562
291	11/27/2020	How to perform Batch Attendance in iCare?	Published	See details	508
292	11/23/2020	How to add a room with a program/classes?	Published	See details	577
293	11/19/2020	How parents can enroll their child in the program/class? (ongoing, Weekly based)	Published	See details	555
294	11/13/2020	My graphics are no longer showing up, i,e., parent and children's photos and iCare Logo on my screen. Please advise if you are having problems with graphics on iCare Software. (Photos, pictures, logo, graphics)	Published	See details	505
295	11/3/2020	The Check-in App is not working for 1 parent but it is working for the others. It says that you are not at your child's center. (Giving access to the geolocation/GPS on the phone.)	Published	See details	636
296	10/30/2020	How to manage Program/class and Room selection in the Lobby portal for parents?	Published	See details	520
297	10/28/2020	When I enter the center lobby, my Check-In App keeps saying Loading.	Published	See details	477
298	10/28/2020	Release Note Version - 5.1	Published	See details	482
299	10/28/2020	How to perform inline edit and simple time formats on the Attendance page in iCare?	Published	See details	616
300	10/23/2020	I have a contact that I need to remove. How can I accomplish this?	Published	See details	560
301	10/22/2020	How to put an Inactive child On Hold?	Published	See details	550
302	10/22/2020	Birthday List by Active Child and by classrooms	Published	See details	470
303	10/22/2020	How can I open the Aging Report? I am looking for parents' balance as of the previous week or month.	Published	See details	491
304	10/22/2020	Release Note Version - 5.0	Published	See details	511
305	10/22/2020	How to setup attendance types for different site locations under Monthly Scheduler?	Published	See details	464
306	10/14/2020	As a COVID pandemic precaution, we have to measure children's temperature and ask whether they have any symptoms where they arrive. How can we do that?	Published	See details	587
307	10/14/2020	How do I force parents to put a credit card on file before they can check their children in?	Published	See details	485
308	10/8/2020	How do secondary contacts log in? What can they do?	Published	See details	567
309	10/2/2020	How do I add the self-registration button on my website, which is on the WIX platform?	Published	See details	534
310	9/24/2020	How to choose next month schedule	Published	See details	580
311	9/20/2020	How can participants in a Virtual Class change the resolution of their picture quality?	Published	See details	506
312	9/15/2020	How to change password?(Forgot password)	Published	See details	550
313	9/15/2020	When I check children in, the recorded Check-In Time is off by 1 hour from my computer clock.	Published	See details	489
314	9/11/2020	Can DEACTIVATED STAFF access the system? For example, an Inactive Staff with an End Date is still able to log in and "do stuff" on the children's accounts.	Published	See details	466
315	9/10/2020	Each time we log a child in there is a pop up asking us to update password. How do we get rid of that?	Published	See details	469
316	9/4/2020	How do Lobby questions work on the iCare Check-in app?	Published	See details	659
317	9/3/2020	How can I email an invoice/statement to a subsidy?	Published	See details	499
318	9/2/2020	Hi. It looks like there are 2 files created for Ariana Harris. I created the initial and the parent created one. The parent is still unable to sign in to the lobby with her password. Would this be the reason? If so, how do I delete the one she created?	Published	See details	485
319	9/2/2020	Can a children’s birthday	Published	See details	515
320	9/1/2020	How to export my Jack Rabbit data for importing into iCare?	Published	See details	505
321	8/24/2020	How to change my dept phone number so they can find me easier when needing to talk about my child.	Published	See details	497
322	8/20/2020	We are planning to use the Check-In app. What information does the iCare software solution store or retain?	Published	See details	766
323	8/20/2020	How to add child’s photo	Published	See details	718
324	8/12/2020	How to see which students are coming today? (Children's Schedules)	Published	See details	586
325	8/12/2020	Is there a log report for the SMS text messages sent? I am looking for a time stamp on a text message that was sent to a parent.	Published	See details	270
326	8/12/2020	How to validate the email address? (When parents are not receiving emails.)	Published	See details	588
327	8/11/2020	How do I find the emails that I have sent and if they have been opened or not? (Email Open Tracking Report)	Published	See details	500
328	8/11/2020	How to manage Slot Scheduling and Reservation in iCare?	Published	See details	850
329	8/6/2020	Can I do a screen share (show my desktop) in the Virtual Classroom? What other features are there?	Published	See details	512
330	8/6/2020	Release Note Version 4.8.0	Published	See details	546
331	8/5/2020	Why is my Custom Allergy Report not showing the Allergies column?	Published	See details	567
332	8/4/2020	How do I make the refund using a cash/check option for all modes of payments (Cash/Check/CC/ACH)?	Published	See details	521
333	8/3/2020	Is there a way to setup up a monthly bill for CCAP families- CCAP charges each parent a monthly fee, the fee is different for every family. The fee is paid to us, the center.	Published	See details	569
334	8/1/2020	Early learning and development standards and guidelines: Which states are included in iCare?	Published	See details	634
335	7/30/2020	How to perform batch edit rooms in iCare?	Published	See details	490
336	7/21/2020	How to setup iCare Check-In app(admin)?	Published	See details	747
337	7/20/2020	How parents can view daily notes(journal note) sent by their teacher?	Published	See details	700
338	7/17/2020	How parents/teachers can use the iCare Check-In app?	Published	See details	1955
339	7/9/2020	How do I check if attendance was billed?	Published	See details	493
340	7/8/2020	What is the Dayending process?	Published	See details	523
341	7/4/2020	How do you address fees for late pickups?	Published	See details	625
342	7/3/2020	How do you manage late payments in iCare and charging a fee for them?	Published	See details	585
343	7/3/2020	We need to fully understand how the Software supports monthly automated billing for PT and FT pickup?	Published	See details	527
344	7/1/2020	How to set permissions for user roles (parent, teacher, and cashier) in iCare?	Published	See details	776
345	6/26/2020	How do skip service fees (CC & credit card processing charges) in iCare?	Published	See details	704
346	6/25/2020	change password	Published	See details	664
347	6/23/2020	How can we let a teacher see all the children not just the ones from her program or room? We don't want to make her an admin.	Published	See details	489
348	6/23/2020	How can I send an invitation email to parents to purchase a Pre-Paid Hours Package (PPH) or to enroll in a Program?	Published	See details	574
349	6/23/2020	How parents can purchase the prepaid hour packages from their end?	Published	See details	509
350	6/19/2020	A child enrolled in a program, got billed, and the parent made the payment. The child is being pulled out what is the right way to remove the charge and refund the payment?	Published	See details	614
351	6/16/2020	How can I split a bill between a private and subsidy payer when billing through the Monthly Scheduler?	Published	See details	613
352	6/13/2020	Trying to sign first time	Published	See details	620
353	6/8/2020	If a family has overpaid and would like to be reimbursed, how do I log that in the ledger without messing up their year-end statement?	Published	See details	520
354	6/5/2020	Audit trail and change history in iCare.	Published	See details	624
355	6/3/2020	Release Note: Version 4.6	Published	See details	647
356	5/29/2020	Can parents sign in children from their personal phones?	Published	See details	510
357	5/27/2020	How do I deactivate (discharge/remove) children?	Published	See details	770
358	5/27/2020	I am getting an error when I try to import family data through the import templates.	Published	See details	506
359	5/26/2020	How can a staff check a child in or out?	Published	See details	660
360	5/21/2020	We are a playhouse where many parents stay along while the children are with us. Can we track how many parents are staying?	Published	See details	563
361	5/19/2020	Release Note: Version 4.3 and 4.4	Published	See details	583
362	5/11/2020	Release Note Version 4.2	Published	See details	551
363	5/7/2020	How does the iCare app look and work for a parent on a phone? (Mobile experience for parents)	Published	See details	668
364	5/5/2020	We accidentally ran a refund for a parent directly on the TSYS portal. That refund is not showing in iCare. What shall we do to reconcile it in iCare now?	Published	See details	557
365	5/5/2020	When I withdraw (discharge/deactivate) a child, does it stop the Direct Deposit (recurring payment) on that account?	Published	See details	588
366	4/26/2020	How do I enter my mobile number and carrier so that I can receive text/SMS messages?	Published	See details	664
367	4/26/2020	How do I check my child's curriculum?	Published	See details	539
368	4/25/2020	Virtual Classroom Accounting - Attendance and Billing.	Published	See details	661
369	4/25/2020	Virtual Classroom Advanced Features.	Published	See details	188
370	4/25/2020	Virtual Classroom Help for Parents.	Published	See details	1226
371	4/25/2020	Virtual Classroom Basics for Admin and Teachers.	Published	See details	719
372	4/23/2020	What is the Chart of Accounts in iCare and how can we interface with QuickBooks?	Published	See details	569
373	4/8/2020	How to manage Transactions in iCare?	Published	See details	658
374	4/7/2020	How to perform curriculum planning in iCare?	Published	See details	572
375	4/6/2020	In the Dashboard, under Center Capacity. Is the total number capacity calculated by the number of registered active children, or does that number also include deactivated children?	Published	See details	668
376	4/6/2020	How to send Grade Reports to parents?	Published	See details	636
377	4/4/2020	If siblings have different contacts - doctors, dentists or parents - how to enter them?	Published	See details	739
378	4/3/2020	How to perform Batch Remove Attendance in iCare?	Published	See details	561
379	4/3/2020	How to export data in a grid to excel in iCare?	Published	See details	564
380	4/3/2020	How to perform the Batch move in iCare?	Published	See details	569
381	3/29/2020	How to add another ACH Account with other name on account	Published	See details	597
382	3/16/2020	How are children's journal notes and photos shared with the parents?	Published	See details	788
383	3/12/2020	I sent an invite to parents to self-register. Some have not done it. Is there a way to send a reminder to them?	Published	See details	641
384	3/11/2020	How to update Parent email-id under Parent Login?	Published	See details	517
385	3/6/2020	I am not able to download the screenshot file in online chat.	Published	See details	554
386	3/6/2020	What is the Calendar intended for in the Dashboard? Can school events/ early closures be placed on the Calendar? How do you add events to the Calendar? Can it be seen on the parent portal page and admin page?	Published	See details	568
387	3/5/2020	How to clear browsing data?	Published	See details	660
388	3/2/2020	Release Note Version 3.9	Published	See details	524
389	2/28/2020	How to set the length of the receipt? Mine is printing too long and is wasting paper.	Published	See details	515
390	2/24/2020	How can I set my staff as cashiers?	Published	See details	617
391	2/21/2020	How do I enter a subsidy payment?	Published	See details	761
392	2/21/2020	Release Note Version 3.8	Published	See details	552
393	2/19/2020	I been trying to get my staff attendance sheet from 2019 I'm still having issue trying to get it I need step or a picture of what i need to do.	Published	See details	549
394	2/17/2020	Release Note Version 3.7	Published	See details	547
395	2/14/2020	Can you please add “remember my username” on your website? I don’t like to have to type my email every single time I login. (Auto-fill login)	Published	See details	524
396	2/12/2020	My tax guy needs your EIN. How could I receive that number? Thanks!	Published	See details	637
397	2/11/2020	The lobby is saving passwords and showing one parent's password to the others.	Published	See details	607
398	2/11/2020	How can we do batch attendance/batch check-in on Lobby Portal?	Published	See details	625
399	2/10/2020	Please give me step-by-step instructions on how to add a POC Payment - or a POC Stars Payment. Thank you.	Published	See details	524
400	2/4/2020	Role Management Button: I am logged in as an admin still I can't see this button in the Settings Page.	Published	See details	531
401	2/1/2020	A parent's phone service is not listed in the dropdown list of Mobile Carriers. How to add it?	Published	See details	640
402	1/30/2020	Can an inactive parent/family log in? Can they add a new sibling?	Published	See details	577
403	1/27/2020	Is there an app I need to download for this program?	Published	See details	593
404	1/24/2020	Please provide instructions for parents on using the Monthly Scheduler (After-School Care) feature.	Published	See details	599
405	1/21/2020	How do I add in enrollment packets/paperwork?	Published	See details	642
406	1/21/2020	How can I delete a classroom?	Published	See details	765
407	1/18/2020	I am trying to pay my sons balance but it says he is not active and nothing is showing up. Help please?	Published	See details	823
408	1/16/2020	My Lobby screen keeps flashing. I am not able to open the Lobby. (Clear Browsing Data)	Published	See details	596
409	1/14/2020	How do I turn ON the immunization tracking feature in the Drop-In Page?	Published	See details	499
410	1/10/2020	How to set up my printer-fired cash drawer? Or, fix if the cash drawer stopped working.	Published	See details	559
411	1/6/2020	How to use the Custom Bill feature in iCare?	Published	See details	565
412	1/3/2020	How to reconcile online payments (Payment Reconciliation) in iCare?	Published	See details	952
413	12/29/2019	How do I pay with a FSA/Dependent Care debit card? I only see checking/saving icon. No debit card.	Published	See details	537
414	12/12/2019	I am not seeing the printer icon or PDF export option.	Published	See details	531
415	12/12/2019	Credit card or ACH payment processing ERROR CODES. Examples: Error Code 05, Error Code 51, and Error Code 54.	Published	See details	699
416	12/12/2019	Release Note - Version 3.2	Published	See details	553
417	12/11/2019	I need to find out how I can put in vacation time for Micah. He will not be attending Winter Camp for the last 2 weeks in December. Thank you Gina Sullivan	Published	See details	509
418	12/8/2019	How can I edit a customer's prepaid hours? I accidentally set it up for Weekly instead of One Time (and there's no end date)	Published	See details	631
419	12/7/2019	How can a parent view their prepaid hours balance?	Published	See details	859
420	12/5/2019	I am currently having my website redone and received this question from the person doing the site. Does iCare have an iframe capability that will allow a parent to create a profile in iCare hosted on my website? We are trying to figure out how to keep the parent on my page through the registration process while still having them sign up in iCare themselves.	Published	See details	511
421	12/4/2019	Is there a way to run a balance report for inactive families?	Published	See details	551
422	11/21/2019	Would like to have a staff directory that just lists the staff name & phone number. Currently have to create one, but since the data is already here, would be nice to have it all in one list to print out for the staff so they can call each other and arrange their own subs when necessary. Is this possible to create?	Published	See details	544
423	11/14/2019	Can you confirm that attendance records will remain accessible for a minimum of two years?	Published	See details	685
424	11/14/2019	We met with the state licensing agency, and they require some additional information for enrollment. Would it be possible to add the following custom fields under the child/parent records? - Parent Work (Name of Company) - Parent Work Address - Doctor's Name - Doctor's Phone Number - Emergency Contact Name - Emergency Contact Phone Number Thanks!	Published	See details	525
425	11/7/2019	A child got billed even though he was deactivated. Why so? This child had a Payment Plan with billing dates going up to January. I deactivated the child in October. After that, the November bill still posted automatically and his Billing Grid is still showing future bills for December and January.	Published	See details	553
426	11/4/2019	How to hide/unhide fields such as Program Type, Enrollment Type, and Bus Line from child profile page?	Published	See details	662
427	11/4/2019	How to setup membership fee on drop-in page?	Published	See details	731
428	10/29/2019	If a center's internet is off, can they still have parents clock in/out and once the internet is back on, can they upload that information?	Published	See details	666
429	10/23/2019	How to manage email templates for Send Message feature?	Published	See details	801
430	10/22/2019	Release Note - Version 2.9.4	Published	See details	1233
431	10/22/2019	How to enable or disable automated email notifications in iCare?	Published	See details	552
432	10/18/2019	Release Note: Version 2.8	Published	See details	1290
433	10/16/2019	How does the Meals Served feature work in iCare? (CACFP meals reimbursement, Food program)	Published	See details	626
434	10/11/2019	Can one person make a payment on another person's ledger? For example, father paying on mother's account.	Published	See details	548
435	10/10/2019	Do I get a copy of the notification emails that are sent out; for example, the self-registration invite sent to parents? What is the senders email ID for these? Does the email have a CC?	Published	See details	605
436	10/9/2019	Can you please tell me how the "swipe card" works for the contact cards? Which scanner should I purchase? Would this make it so that parents could either enter a password manually- or instead swipe a chip card or QR code etc?	Published	See details	506
437	10/8/2019	Is there a way to print registration data the parents enter into iCare? We are trying to prevent having the parents complete iCare and a registration form.	Published	See details	616
438	10/5/2019	When I send an email invitation from the Settings page the family is not receiving the email. It's not in inbox or spam/junk folders. I also tested it on several of my own emails and did not receive the email invitation. Please advise.	Published	See details	552
439	10/5/2019	How do I add a card with my husbands name? The "add a card" options has my name imbedded and won't allow me to change the name.	Published	See details	537
440	10/4/2019	Two siblings enrolled in the program, but payment only shows up in one ledger. How do i correct this?	Published	See details	523
441	10/1/2019	How can I re-activate a returning student? I am unable to change or delete the discharge date.	Published	See details	523
442	10/1/2019	Is there a report for incomplete electronic documents?	Published	See details	615
443	9/26/2019	I have an overpayment from a family. I am going to send them a refund check. How do i record this in iCare so that the ledger reads $0? It was a manual payment but I am not refunding the entire amount.	Published	See details	600
444	9/25/2019	How do you change the password that opens up the lobby?	Published	See details	535
445	9/24/2019	What's the difference between direct deposit and ACH?	Published	See details	584
446	9/23/2019	Hello, I am not able to see my child details on the site. Please fix the issue. Only thing I am able to see is billing details. Thanks, Shishir	Published	See details	611
447	9/19/2019	Are there issues with no attendance records even though parents have been seen logging in?	Published	See details	594
448	9/18/2019	Release Note: Version 2.7	Published	See details	1185
449	9/17/2019	Can I remove "Program Type" and "Enrollment Type" from the child enrollment form? These are not applicable for my drop-in and I want to make things simple for parents.	Published	See details	805
450	9/17/2019	It is showing two sites, "Moppets (1)" and "Moppets (99)" can I remove one of these and just have it say "Moppets"? I don't want it to show "(1)" since that is confusing for parents.	Published	See details	535
451	9/17/2019	When I send out an enrollment invitation, it says "Drew Vernon has invited you to enroll". I don't want to have my name published like this. Can we change it to say "Moppets Drop-in Child Care has invited you to enroll"?	Published	See details	695
452	9/13/2019	How to pay tuition fee	Published	See details	578
453	9/13/2019	Is there a report that can show me the children who have birthdays each month?	Published	See details	574
454	9/13/2019	Can I print only the data in the selected rows of a report?	Published	See details	576
455	9/12/2019	What features are included for staff time clock and payroll report?	Published	See details	654
456	9/10/2019	Hi, I just filled out the enrollment form and had a couple of wrong information. Please tell me how to edit the profile because I didn't find a button for that. Thanks.	Published	See details	695
457	9/10/2019	Hi, I have a question. I saw the open hours of NE Portland on Sat is ended at 5pm. Does that mean kids cannot stay there after 5pm or they can stay but need to check in before 5pm? Please confirm. Many thanks.	Published	See details	540
458	9/10/2019	I am trying to test out the email issue with secondary contacts. If a parent gives a contact permission will they receive emails? (Privacy options)	Published	See details	546
459	9/9/2019	Release Note - Version 2.6	Published	See details	1178
460	9/8/2019	I've been told there are two licensing models - Center and Drop-Ins. What are the financial and configuration differences between the two?	Published	See details	626
461	9/3/2019	How can I use Google Forms as required registration/application form to be filled by the parents?	Published	See details	808
462	9/3/2019	How to manage Monthly Scheduler in iCare?	Published	See details	1485
463	8/30/2019	How to add a sibling to a child?	Published	See details	622
464	8/30/2019	How do I save my emergency contacts? The system only let me put in two contacts, and is not allowing me to save anymore.	Published	See details	557
465	8/28/2019	What is on-hold priority?	Published	See details	607
466	8/21/2019	How do I pull a Message back to the parents?	Published	See details	539
467	8/19/2019	How do I add a contact? When I do it doesn't save.	Published	See details	670
468	8/14/2019	Under child "Giada Finney", under program/classes i changed Giada from 3year old to 4yr old classroom. This somehow triggered billing for the entire year overnight in the ledger. How should I have done this differently to avoid this from happening. I made no changes to billing grid. thank you.	Published	See details	558
469	8/13/2019	This is the 2nd time I have requested help. I have now been prompted to login and update my password but I am not taken to the page where I am to sign my kid up with his schedule preferences.	Published	See details	526
470	8/13/2019	How do I edit a profile?	Published	See details	676
471	8/12/2019	Under child Avery Lee I am trying to enter an end date in the billing grid for this child and it is not letting me do so. I have tried logging out as well as clearing history.	Published	See details	548
472	8/8/2019	I can't access the schedule. Could you please assist?	Published	See details	526
473	8/8/2019	We are really having push back with parents always having to be in Chrome to update or log onto your site. Are you planning an app anytime soon? My parents use their phones for everything and an app would make the world of difference.	Published	See details	649
474	8/1/2019	My child’s DOB is wrong. How to fix?	Published	See details	802
475	7/30/2019	I need to get total hours for staff for the month. All I see is total hours per week.	Published	See details	545
476	7/30/2019	Do we get charged even if Our child didn't attend?	Published	See details	526
477	7/30/2019	Under Accounting, Transactions, selecting all transactions for Brown, selecting all dates, I am unable to get records beyond page 1. The same page (records)shows when I select page 2, page 3 etc.	Published	See details	681
478	7/29/2019	Where can I find forms to fill out and print? How can I print family registration data?	Published	See details	582
479	7/26/2019	Is there a record of what password was used to check a child in and out ie a record of who picked up the child that day?	Published	See details	565
480	7/23/2019	How admin can delete the contact?	Published	See details	687
481	7/19/2019	Under child Jayden Brown and Onesty Brown in billing grid. Please remove in both the lines for payer "null" line. SHould not be there and it will not let me edit under either child. Thank you.	Published	See details	534
482	7/18/2019	Is there a way to "bad debt" an account so they don't show up on the balance report but still on their ledger?	Published	See details	585
483	7/16/2019	Under child Amara Mills, Billing Grid shows for 7/1/19 once for Iya Jones for $ 63.00. Yet Ledger is showing (2) entries for 7/1/19 for Iya Jones for 63.00	Published	See details	556
484	7/15/2019	How to edit clock in/out on Drop-in page?	Published	See details	692
485	7/12/2019	I created a program, GYM TIME, and assigned it to the GYM room. In the GYM TIME Page I am not seeing any children so I can't enroll them. Also, in the Batch Enroll feature I am not seeing the GYM TIME class.	Published	See details	540
486	7/12/2019	How do I get a total of staff hours?	Published	See details	661
487	7/10/2019	Am I enrolled? Our child is due in January and I wanted to get on the list. I filled out the basic information but I am unsure if this is enough information. Thank you. Whit Robben	Published	See details	702
488	7/5/2019	Is there an email template that I can use to notify parents that we have moved to iCare with instructions on how to log in and how to use iCare?	Published	See details	510
489	7/4/2019	Release Note - Version 2.5	Published	See details	1120
490	7/3/2019	Why are classes showing full when they are not full? How do I fix that?	Published	See details	549
491	7/3/2019	I changed a rate in the billng grid for child Amara Mills for Payer Iya Jones. No other entries were touched in the billing grid. No end dates were added. It appears correctly in the ledger. However, all entries in the billing grid have are now gone. This was reported to Nibha at ICare on 7.2.19.	Published	See details	525
492	7/2/2019	Under Children then selecting "all" I have tried to sort by start date using the advanced filter making a rule "start date equal to 9/1/2019" and it will not include all the children with that start date. Why?	Published	See details	503
493	7/2/2019	When sending an invite to parents to register, is there a place that we can check to send auto reminders to them until it is done?	Published	See details	542
494	6/28/2019	Our rate are changing. How to apply the changes in the iCare Rate Chart?	Published	See details	571
495	6/25/2019	I am getting the following error message when opening balance report: DataTables warning: table id=datatable - Requested unknown parameter '8' for row 0, column 8. For more information about this error, please see http://datatables.net/tn/4	Published	See details	574
496	6/20/2019	I can't get password set	Published	See details	658
497	6/20/2019	How to block parents from seeing the Staff Profile Page? That is, prevent exposure of staff's personal information including their phone number, email ID and address.	Published	See details	616
498	6/19/2019	How do I print a tax statement for inactive students?	Published	See details	644
499	6/18/2019	When we added staff to a program, parents had the ability to click on the staff's name and get their profile that has their personal information (phone, address, hire date etc.). How can we keep the staff's personal information private when connecting staff to a program?	Published	See details	569
500	6/18/2019	Onesty Brown please check billing grid. One payer name says "null". In addition when I try to select "program/class" from drop down menu it will not allow me to select any. None show up.	Published	See details	508
501	6/17/2019	I would like to have my families able to see the other children/families in their child's class but right now if I do that the parents are also able to see personal details about the staff I have assigned to the same program. I haven't found anything in "ROLES" that will keep the staff information private.	Published	See details	559
502	6/14/2019	How do I get a total worked hours for my employee?	Published	See details	768
503	6/14/2019	Under balance report, a child, Suloff-Brown will not come up under POS Stars drop down menu to enter payment. Yet she is showing under POC and individually.	Published	See details	548
504	6/13/2019	When a parent schedules a reservation will it appear on the HOME>Calendar page? (Applies to Drop-in Management)	Published	See details	518
505	6/13/2019	Under Programs/Classes and Enrollments, I can filter by class but can you add birthday and address (to default fields) to display?	Published	See details	815
506	6/13/2019	We schedule 15-minute one-to-one meetings between parents and teachers when new school year starts. How to do it so the meetings show in the Profile Page Calendar for the parents?	Published	See details	624
507	6/11/2019	Where am I supposed to be taking Trey and Dalis for camp? I have been trying desperately to get ahold of someone.	Published	See details	595
508	6/10/2019	Does each contact person have to have a different password. I am trying to enter others who can pick up my child, but it will not let me use the same password?	Published	See details	556
509	6/9/2019	How do I update payment info add or remove debit or credit and payee info	Published	See details	522
510	6/7/2019	Where did payer name Cory Cornelius go in Balances? It was there this morning? I have a report showing as such now they are gone.	Published	See details	520
511	6/7/2019	While making payments under balance reports it has now frozen up with a spinning circle on the screen. This has happened before and been reported before.	Published	See details	601
512	6/7/2019	Check out Karson and Landon Mills. Why did it bill them three times last night? All I did was enter a end date of 6/30/19. Again, something is wrong with the end date function that it is causing this to happen. It also happened with Aiden Stegall who has not been here since December 2018.	Published	See details	512
513	6/7/2019	I cannot print balance report I keep getting error	Published	See details	558
514	6/6/2019	I would like to split a future class into 2 with the same billing, days, hours,etc.. How do I do this?	Published	See details	537
515	6/5/2019	What happened to all my other programs/classes? they seemed to have dissapeared when I went to select a program class to assign such as 3year old POC not there?	Published	See details	543
516	6/3/2019	Can I get a copy of all the emails I send (cc:ed to by Inbox)?	Published	See details	826
517	5/31/2019	How does Discount Type in the Default Bills work?	Published	See details	655
518	5/30/2019	Hi, I would like to have info for the CIT program.	Published	See details	532
519	5/29/2019	In accounting reports, it will not print the balance report. All I am getting is a blank screen when clicking on the print button.	Published	See details	642
520	5/27/2019	How to enter missed attendance for children and staff? The problem is that when we go to a past day for which the attendance was missed, we don't see those children and staff. These children and staff were not absent on that day. They did attend that day but their attendance was not entered.	Published	See details	559
521	5/27/2019	How do manage Service Fees (Credit card & ACH processing charges) for transactions?	Published	See details	837
522	5/24/2019	How do we send a link for a parent to register?	Published	See details	592
523	5/23/2019	I entered an end date of June 31 for the end of the year and now parents were billed for May again? Why?	Published	See details	509
524	5/22/2019	How to find who was absent, that is, didn't attend on certain days? (Absences Report)	Published	See details	588
525	5/22/2019	In the billing grid, the payer is changing from POC to POC stars without me doing it. ?????	Published	See details	593
526	5/20/2019	Hello! I am trying to add some new students but it says my center capacity is full. Please let me know how to fix this problem. Thank you!	Published	See details	558
527	5/19/2019	How to report daily absences?	Published	See details	568
528	5/16/2019	Is there a place to track when the annual registration fee is due from parents?	Published	See details	490
529	5/15/2019	When entering parent’s information under child profile, how can I add other relationships such as Step mother, step father, etc.?	Published	See details	506
530	5/14/2019	How to print Check-in Tickets?	Published	See details	613
531	5/14/2019	How to make a temporary change in existing schedules (Programs/Classes)?	Published	See details	652
532	5/14/2019	How to create weekly or one-day schedules for children?	Published	See details	577
533	5/14/2019	Release Note - Version 2.4	Published	See details	1285
534	5/13/2019	We need all emails, statements, invoices any communication to go to both parents. What if I had a school wide text or email for an emergency. Can you fix this?	Published	See details	514
535	5/12/2019	Emergency report is showing double info because it has two parents. When I try to print no data appears to print.	Published	See details	583
536	5/9/2019	In Enrollments is there anyway to add in default fields "DOB" and "Parents Name"?	Published	See details	552
537	5/9/2019	We need an easy way to print a class list of students in Future and Current classes.(the children enrolled in that class) Can you add a print feature to the "Program/Classes" that would print a class list ?	Published	See details	509
538	5/9/2019	Parents can buy additional shirts for $10 each. How / where can I add that? (Selling sundry items)	Published	See details	506
539	5/8/2019	How do I check lobby responses	Published	See details	508
540	5/3/2019	What is the scope of the flag 'Profile Information Update' in Advanced Settings > Notifications? Will it send me (admin) an email when parents change the main contact or payer in the Billing Grid. Will I know that a second ledger has been created for the family?	Published	See details	575
541	5/3/2019	How to manage Waiting List while enrolling children in various Programs/Classes?	Published	See details	635
542	5/3/2019	How to view the Live Teacher-child Ratio (attendance) in iCare?	Published	See details	635
543	5/3/2019	How to manage Alerts & Notifications in iCare app?	Published	See details	896
544	5/1/2019	How to pay?	Published	See details	618
545	4/26/2019	How do I set up biweekly billing? Our biweekly period starts on Monday but I also want the bills to post on the previous Friday.	Published	See details	516
546	4/25/2019	How to install a label or ticket printer to print check-in tickets from Lobby running on a tablet?	Published	See details	640
547	4/16/2019	In our classroom,s there is one tablet that is shared between two teachers. . Is there a way to toggle from one teacher to the other to update the journal entries, without having to sign in/out all the time? We basically need to know which teacher entered the note on the journal. For example; teacher A changed the 10 AM diaper, teacher B changed the 12 PM diaper etc.	Published	See details	654
548	4/15/2019	How can I enroll inactive children in a future program? And, when I do so, will they become active from the future enrollment date?	Published	See details	601
549	4/12/2019	We are a drop-in. We need print a Check-in Ticket when parents check their children in from the Lobby. How can we do this?	Published	See details	623
550	4/9/2019	We entered a payment and then refunded it directly in Transaction Express (TSYS portal). Do we need to do anything in iCare?	Published	See details	541
551	4/9/2019	We have a split family. We do a lot of drop-in business. We want to be able to bill the parent - mother or father - who brings the child in on any given day. How to do so?	Published	See details	506
552	4/9/2019	Can I edit the email template for sending Staff and Parents the Registration email?	Published	See details	665
553	4/9/2019	How to transfer ledger transactions - charges and payments - from one parent to another?	Published	See details	696
554	4/5/2019	How do I enter a tuition refund check in the ledger?	Published	See details	604
555	4/4/2019	How a parent can delete vs hide their credit card in iCare?	Published	See details	663
556	4/4/2019	After recognizing the wrong charge on a family ledger report, I corrected an error on my rate chart. How do I edit the charge in the ledger now that I have fixed the rate chart?	Published	See details	546
557	4/3/2019	Is there a way to block someone from registering their child?	Published	See details	659
558	4/3/2019	How do I find messages I’ve sent	Published	See details	652
559	4/2/2019	Does iCare work in Spanish? (And, what about other languages like Arabic and Chinese?)	Published	See details	776
560	4/2/2019	When we send out text messages to Parents some receive the full message while others say the message is cut off? Why is this? It occurs within the same carriers as well.	Published	See details	605
561	4/1/2019	We round to the nearest quarter-hour, so if it is 7 minutes or less it rounds down, and 8 minutes or more it rounds up. So for example, a parent clocking in at 8:05 would round back to 8:00, but a parent clocking in at 8:08 would round forward to 8:15. The state requires our billing be in quarter-hour increments and it would be a LOT of work to manually change these for that to line up, and it also prevents paying overtime for only a couple of minutes prior to or past a clock in/out time. In iCare would the cut-off be set at 7 minutes or 8 minutes? It just needs to round to the nearest quarter hour, so I don't really understand what it means by cutoff minutes. That is a bit confusing to me.	Published	See details	591
562	4/1/2019	How to manage enrollments using Prepaid Shopping Cart?	Published	See details	696
563	4/1/2019	Release Note - Version 2.3	Published	See details	1180
564	3/28/2019	How to setup Registration Fee in iCare?	Published	See details	568
565	3/26/2019	Our rates are weekly but we bill biweekly. In the Rate Chart if we set Period as Weekly and in the Billing Grid we put Period as Biweekly. Will that work?	Published	See details	557
566	3/22/2019	How do I set up discounts for children of employees and teachers?	Published	See details	599
567	3/21/2019	How to enter info in the Journal for a child	Published	See details	543
568	3/20/2019	We have 2 locations. I am the Director for 1 location, I manage the day to day operation and manage the staff etc. However, I assist our owner with administrative duties, accounting and billing for both sites. How can I set up the system so that I can view the data across all locations while still manage my location?	Published	See details	575
569	3/20/2019	I am in Step 4, Add family & staff. When attempting to send a staff the invite to register email, I accidentally used the invite parent . The email template looks the same for parents and staff. Is there a difference when making this mistake, impacting whether a staff member can register/log in for the first time?	Published	See details	522
570	3/19/2019	In the account statement report, we need a button to email to parents. before it gets emailed, can we add a memo to it?	Published	See details	531
571	3/18/2019	Release Note - Version 2.2	Published	See details	1026
572	3/15/2019	We need to be able to sort a class by their Program name in order to print a classroom list. We tried in reports but it only lets you sort by room #	Published	See details	584
573	3/14/2019	check-in by administrator for previous days	Published	See details	521
574	3/12/2019	Under Staff drop down it is showing a different "total active" number than is showing under Attendence drop down. Why?	Published	See details	619
575	3/11/2019	Is there a way for me to add required fields to the Main Contact's form? We need required fields for employment and physical address.	Published	See details	737
576	3/10/2019	How do I change my log in password?	Published	See details	730
577	3/6/2019	We need a few attendance and billing trends; for example, average children attended, average revenue per child, etc.	Published	See details	689
578	3/4/2019	What are session based programs? How to manage them in iCare?	Published	See details	669
579	3/3/2019	Wondering if we have information on the ACH fees yet?	Published	See details	547
580	3/2/2019	How do I enter allergies?	Published	See details	554
581	3/2/2019	We are a 24-hours operating center. How does the Attendance work in such case?	Published	See details	742
582	2/28/2019	What does the popup message look like when a parent tries to enroll their child in a program which is already at capacity? Please provide a screenshot.	Published	See details	600
583	2/26/2019	We have children of different age groups in one room. The required ratios for each age group is different. How can we handle this in iCare?	Published	See details	565
584	2/21/2019	What is the recommended image size for uploading our logo? (Aspect Ratio)	Published	See details	597
585	2/19/2019	What is the difference between ACH and Direct Deposit in iCare.	Published	See details	628
586	2/14/2019	Cannot send text and email messages out the same time using the Send Message feature? it would be easier to click all boxes and be done	Published	See details	621
587	2/12/2019	We offer over several main programs [Toddler Program, Pre-K, and Afterschool, Camp] each of these top level programs offers multiple options. For example the Toddler Program has a 2 day, 3 day, 5 day option, each with Toddler based enrichments as add ons. If Parents are registering their children via the parent portal, will they have to scroll through 100+ programs to find the correct one or does the system allow expandable menus ie. first selecting a top level program category to then see the list of related programs within?	Published	See details	705
588	2/7/2019	How do I record absences, their reasons, and print an absences report?	Published	See details	604
589	2/7/2019	Is there a way to add a message to the email that goes out when I am sending the account statement?	Published	See details	664
590	2/5/2019	How can I handle a charitable contribution or a scholarship?	Published	See details	622
591	2/5/2019	I have parents who are divorced but both need access to iCare. How can we do that?	Published	See details	546
592	2/5/2019	I have set the Round Up Minutes to 10 minutes in attendance but it is not rounding up, why?	Published	See details	609
593	2/5/2019	I can't print a bill, only email a bill. I can print a ledger but if I just want to print this months bill not possible. need a fix.	Published	See details	562
594	2/4/2019	Both parents want to be contacted/notified for closures etc. Only one is primary. Is this possible.	Published	See details	643
595	2/2/2019	On children page, when clicking the arrows next to "Child's name, why does it sort the children by their first names? Shouldn't it alphabetize by their last?	Published	See details	546
596	2/2/2019	Noticed on the email tracking system that it is saying all of our emails we sent have not been opened. I know for a fact I opened mine but it is not registering as opened.	Published	See details	658
597	2/2/2019	When working with a lot of the reports they lump the child name in one column by last name, first name. Can you separate first name from last name for both children and parents so we can sort the way we want?	Published	See details	574
598	2/2/2019	When we used the address label in reports it listed the child's last name first followed by the first name. Can we change this so the label has the person's first name and then their last name. John Smith 200 Oak Street Town, ST 0000	Published	See details	617
599	1/31/2019	1. Is there a way to add signature boxes for parents to electronically sign forms i.e. allergy information or when printing a form, the parent can sign it. 2. Can static text fields be added to these forms i.e. allergy form. This would be text we would type i.e disclaimers. 3. For required fields names, can you make it so that the field can access spaces and numbers. It's hard for the parents to read it without spaces i.e. I made a field called ReactionToAllergy1. It may be confusing for parents to read.	Published	See details	662
600	1/31/2019	There is an email log for messages sent but no log to see if texts were rec'd? Is there another place or is this in the works?	Published	See details	648
601	1/31/2019	How/where do I print out an invoice before I email it?	Published	See details	750
602	1/30/2019	Is it possible to set up templates to create mass email for parents?	Published	See details	629
603	1/30/2019	In staff payroll printouts it is splitting staff to 3-year financial aid and not specified yet in their profile they are non-specified.	Published	See details	818
604	1/30/2019	when doing payroll this week on days where some staff punched out and in twice the totals were doubled? whats up with that?	Published	See details	537
605	1/30/2019	How do record a child/teacher ratio in a classroom, as follow: infant classroom = 3 children/1 teacher but it changes to 7/2. I was able to only record one way, but the ratio varies with the higher number of children.	Published	See details	566
606	1/29/2019	How can I remove the end date of a program? I am able to edit but not remove the date.	Published	See details	544
607	1/29/2019	Hello, Im trying to post a payment to an account and the child's account has disappeared! Selena Lopez is child's name. I put her name in and nothing comes up. I tried under active and inactive. Please help! thanks, Kelly from Rainbow	Published	See details	591
608	1/27/2019	Our packages are based on free credit. For example with a $300 package, parents get $25 free credit. If their child is also enrolling in a regular program we don't want the package money or the credit to go towards the fees of the regular program.	Published	See details	563
609	1/26/2019	When processing a credit card payment I am getting a 'Not defined (05)' or 'Service Exception' error.	Published	See details	552
610	1/25/2019	How to manage Required (Electronic) Documents in iCare?	Published	See details	726
611	1/23/2019	I want allergies to show up on emergency cards, where should I enter them?	Published	See details	678
612	1/23/2019	How do parents email/print Tax Statements?	Published	See details	921
613	1/22/2019	We have a couple account with outstanding balances that should be at 0. How do we remove them?	Published	See details	634
614	1/17/2019	When manual entering a payment we need a third option called ACH. Can you add this?	Published	See details	520
615	1/16/2019	I'm trying to force new families to complete specific forms in order to register. in iCare alerts when I check Registration Checklist it won't allow me to add details. Can this be fixed?	Published	See details	594
616	1/15/2019	On my iPad I am not able to open the Lobby.	Published	See details	594
617	1/15/2019	How to setup rate-chart based billing in iCare?	Published	See details	755
618	1/10/2019	What is Role Management? How to manage various roles in iCare?	Published	See details	759
619	1/10/2019	Release Note - Version 2.1	Published	See details	985
620	1/10/2019	On Monday I tried to send out a mass email and it said it sent but none of the recipients received the email. Can someone please help figure out why I cannot send out mass emails.	Published	See details	622
621	1/10/2019	My attendance screen is blank where the names won’t pop up.	Published	See details	576
622	1/9/2019	Can you turn off the attendance feature. We are not using it at the moment and parents are concerned because they see that their child is not checked in.	Published	See details	549
623	1/9/2019	We need a report that will be used as a directory for each class and possibly the school: I'd like it to be able to have the following information and the ability to be sorted in all the different following categories: Name of Child Classroom Parents names street address Town phone #	Published	See details	621
624	1/7/2019	I am trying to print out staff payroll hours but when I print it, there are more than one to each page and there is a signature area at the bottom. I need to have the report be one page per staff. I thought that is what it did last time so maybe I am not in the correct place.	Published	See details	600
625	1/5/2019	How easy is it for parents to reserve a drop-in spot on their phone? (That is, entering a schedule.)	Published	See details	662
626	1/4/2019	I don't see any information under my account. Don't see tuition or my child listed?	Published	See details	561
627	1/4/2019	How do I invoice tuition for all the children?	Published	See details	715
628	1/4/2019	How to handle multiple discounts using Discount Type field on Child Profile page in iCare?	Published	See details	643
629	1/3/2019	Hello - I am trying to register for the dino-drop in at big sky but the website is only allowing to select north bozeman. Does this mean that site is not available? Thanks, Michelle	Published	See details	520
630	1/2/2019	We have parents that can use their password at home, but they don't work at the school, what should we do?	Published	See details	622
631	1/2/2019	How to mark attendance for a past date?	Published	See details	738
632	12/19/2018	How do we right-click on an iPad or a Mac?	Published	See details	613
633	12/12/2018	How can I see the live teacher-child ratio at any given time. (Please add a custom report).	Published	See details	586
634	12/12/2018	Under attendance; when switching back and forth from Staff to Children or Children to just Staff iCare is not responding. It is still showing children not staff. I have hit apply, even tried refreshing screen.	Published	See details	575
635	12/10/2018	Can I run a report that shows me what students are overdue for immunizations? I tried using the current feature and it was not accurate on the dates.	Published	See details	568
636	12/10/2018	As a staff, how do I look up other staff's information?	Published	See details	551
637	12/7/2018	Can our Montessori school track children's development using the Maria Montessori Method?	Published	See details	512
638	12/7/2018	I wanted to follow up on the issue we had with other family accounts being tied and fully visible in my test family account. This is a critical issue, we are hoping to send out iCare re-enrollment invitations to parents in the next few weeks.	Published	See details	623
639	12/7/2018	I want to use tablets in classrooms for journaling and photos. How do I block teachers from using the tablet for other purposes/websites? Can you block websites through wifi or only allow certain websites?	Published	See details	631
640	12/6/2018	We are getting ready to embark on our annual re-enrollment (open first to all current families) to take place in January, 2019 for 2019-20 school year. How does iCare handle re-enrollment? 1. Where do I send out an open re-enrollment email from, and how do I indicate the fields parents are required to fill in to sign up for next year’s programs? 2. How can I remove the Journal, Attendance, and Photo categories from parent accounts?	Published	See details	534
641	12/6/2018	When a program/class has been created & there are children enrolled... If the Program/Class status is moved from On to Off, does the system (1) automatically remove the enrolled children? (2) automatically send a notification email to the parents of those enrolled children and/or teachers?	Published	See details	502
642	12/5/2018	How to enroll staff and children in various Programs and Classes (schedules)?	Published	See details	603
643	12/4/2018	Can the email service run through our email server? We are having issues not easily being able to see sent emails and the ability to resend or forward a past email? I feel the email service is very limiting. Wondering if there is a way to see if parent's opened the email or how many viewed it?	Published	See details	632
644	12/4/2018	When manually posting a payment for a client the screen automatically puts "cc payment in the memo" We would like the memo to be blank until you choose the type of payment. Can you add two more options for us to use manually: "ACH", and "Credit Card"? Can you also make the date auto fill with the current date, so we don't have to fill in every time?	Published	See details	681
645	12/4/2018	Is it possible to add quarterly billing/payment option? We have some parents who are currently on that payment option in our transition from CCM.	Published	See details	533
646	11/30/2018	How do I delete charges?	Published	See details	682
647	11/29/2018	How do I view messages staffs send to parents about children?	Published	See details	569
648	11/28/2018	Is there a way to make mailing labels in your system?	Published	See details	601
649	11/28/2018	Under Lobby Messages when parents are signing in, the Acknowledge button is not working when the message appears or in this case the notice of an upcoming school closure.	Published	See details	624
650	11/28/2018	How to enter batch attendance for past dates?	Published	See details	507
651	11/26/2018	Can parents email each other in iCare? They have long asked for a central contact location, but they would like it divided by classrooms and indication of parent names aligned to student names (as many of our parents/children have different last names.	Published	See details	567
652	11/20/2018	How do I assign staff schedules so when they check in and out, they are on fixed schedules? teachers have been assigned various classes so schedules are coming up different. Staff without assignments aren’t showing.	Published	See details	597
653	11/20/2018	How to print and email account statement to payers from Transactions or Child Profile Ledger?	Published	See details	649
654	11/17/2018	I want to change the default credit card. How can I do that?	Published	See details	587
655	11/16/2018	On 11/15/18 2 students did not log out and the system did not automatically log them out at 6:00 pm as set up in lobby.	Published	See details	560
656	11/15/2018	Is there a way to undo voids if you accidentally void all transactions?	Published	See details	558
657	11/15/2018	How can we print a balance report with only those families who owe us money? The report currently prints all active children whether or not they have a balance.	Published	See details	553
658	11/15/2018	Can more then one person be set up to open the lobby? have lobby credentials. If I am not here and the kiosk goes down someone else should have rights.	Published	See details	690
659	11/14/2018	How can we skip the monthly bills for a month that we don't charge, say December?	Published	See details	556
660	11/13/2018	How does prorated billing work for Fixed bills in iCare?	Published	See details	665
661	11/13/2018	How to enable or disable payment modes (Credit Card, ACH, and Direct Deposits) in iCare?	Published	See details	650
662	11/13/2018	Today, on Monday, I found that our weekly charge posted for the next week. What is reason? What shall we do because we don't want charge of that far in the future to post?	Published	See details	541
663	11/12/2018	How to enable/disable payment modes such as Credit Card, ACH etc. in iCare?	Published	See details	549
664	11/11/2018	When entering payment methods from the ledger screen the choices are credit card, check, and cash. A new catagory of Assistance (such as from the State) would allow accepting payments and still keep track of what the parent pays. Right now we have to change the billing grid to be able to publish what a parent owes.	Published	See details	524
665	11/9/2018	My lobby screen keeps reverting back to asking me to login as administrator	Published	See details	649
666	11/6/2018	I have an iPAD set up in landscape mode for lobby check in/out. However, a back button appears on the screen. Any suggestions on how to do away with Back button?	Published	See details	566
667	11/5/2018	The system already billed for next week. Will it be off like this in future?	Published	See details	608
668	11/5/2018	How can I use Feature/Context Help or Context Sensitive Help in iCare?	Published	See details	706
669	11/3/2018	How do I change my password?	Published	See details	518
670	11/3/2018	Release Note: (Version - 2.0.0)	Published	See details	989
671	11/2/2018	How to skip billing for a particular period in iCare? (Skip Billing Setup)	Published	See details	593
672	11/2/2018	How to create or request queries for Custom Reports in iCare?	Published	See details	759
673	11/1/2018	What is payment plan? How do we use this feature?	Published	See details	706
674	10/31/2018	Your company told me that each person checking in and out a child must have their own password. I gave all my adults checking children in and out their own password and some of them are not working. Can you help me with that?	Published	See details	545
675	10/31/2018	How do I submit a child's monthly attendance schedule in to the department of early learning. Is that true? And how do I do that?	Published	See details	645
676	10/30/2018	What does the billing invoice look like? The billing grid? What is on the transaction report? will it have our logo?	Published	See details	589
677	10/29/2018	In accounting under billing grid when I get to the ledger to email invoices I can not preview them prior to email them or can not print them	Published	See details	601
678	10/29/2018	Under accounting in Billing Grid when I click on any student it defaults to the top student	Published	See details	608
679	10/29/2018	Where do I print bills for parents? I do not want to show any subsidy's etc on bill. I have tried billing grid not working.	Published	See details	597
680	10/26/2018	How to print payroll sheets?	Published	See details	631
681	10/24/2018	What report can I run to determine who checked a child in or out on any given day?	Published	See details	755
682	10/24/2018	The site is not letting me manage sites. First the phone number is wrong for site 1 our one and only site. Second we only have one site not two. It is not allowing me to remove the second site.	Published	See details	546
683	10/24/2018	What is Admin Email and Center Email on Step-1 of Settings page for? How can user-roles vary using Admin Email for existing and new user accounts?	Published	See details	574
684	10/17/2018	Today, every payment made to accounts that I entered showed up as a credit to the account but the parent's received an email saying that the payment was declined?	Published	See details	594
685	10/15/2018	How do I add a parent to the child's profile if both mom and dad pick up	Published	See details	756
686	10/15/2018	A total number for the current balance in the age report would be a great help.	Published	See details	523
687	10/10/2018	Another question. Noticed that my cell phone number is incorrectly listed. How do I go about changing?	Published	See details	707
688	10/10/2018	May I make an online payment? I keep getting blank emails from iCare and am just figuring it could be due to a balance that I owe. How can I do this?	Published	See details	596
689	10/8/2018	We are not able to log our kids out of site number 2 the check out box after they sign out is locked out.	Published	See details	535
690	10/5/2018	We bill for the upcoming month: for example on Oct 25 we would send invoices for November. How would that work in Icare	Published	See details	623
691	10/5/2018	In the billing grid: start and end date? is start date when we go live and what is end date ?	Published	See details	576
692	10/5/2018	In the billing grid I am trying to avoid having to change a daily rate by the number of days every month. Would I use daily by schedule?	Published	See details	619
693	10/3/2018	What is the Balance Offsetting Payment? How can it be used for entering payments collected outside iCare?	Published	See details	672
694	10/2/2018	How do I change my login password?	Published	See details	583
695	9/28/2018	how do we set it up for parents to make online payments?	Published	See details	576
696	9/28/2018	How do I access lobby?	Published	See details	732
697	9/27/2018	How to manage Prepaid Hours (PPH) Packages in iCare?	Published	See details	603
698	9/26/2018	Can someone give me a call?	Published	See details	564
699	9/25/2018	How do I print the attendance sheet for 1 or multiple children?	Published	See details	558
700	9/24/2018	How do I change Credit Card, as the current card has expired, then add a new card to be billed?	Published	See details	792
701	9/21/2018	GETTING STARTED GUIDE: What are Rooms, and Programs/Classes? How to set them up?	Published	See details	949
702	9/20/2018	I am an Admin of Site 1, but when I login I get logged in in Site 99. Why is it so?	Published	See details	584
703	9/19/2018	Can I send messages to secondary contacts, not just the main contacts? (SMS and Emails)	Published	See details	735
704	9/18/2018	Can I run an attendance report and sort it by class to figure out our average daily attendance, and look at what our high and low attendance days are for each class?	Published	See details	567
705	9/18/2018	How do I delete a credit card?	Published	See details	721
706	9/18/2018	How to round-up attendance for children and staff?	Published	See details	670
707	9/18/2018	Release Note: (Version - 1.9.9)	Published	See details	1057
708	9/15/2018	How to manage Sites in iCare? What are corporate and operational (regular) sites?	Published	See details	774
709	9/14/2018	How to set permissions or levels of access in iCare?	Published	See details	590
710	9/14/2018	Our billing is based on weekly attendance; means, bills are posted at the end of the week. What does the Next Billing Date mean?	Published	See details	701
711	9/14/2018	What is Signature Capture feature in iCare? How does it differ for each user-role?	Published	See details	766
712	9/14/2018	What is Deferred Deposit and how to manage it in iCare?	Published	See details	759
713	9/12/2018	Hello can Please have someone change my (last name) from Frantz to Fant.	Published	See details	563
714	9/11/2018	Does iCare Journaling include early learning and development guidelines? For example, GELDS - Georgia, WELDG - Washington, and the Maria Montessori Method.	Published	See details	783
715	9/10/2018	Is there an easy way to select all children in a program to run a sign-in sheet, ie do i have the check each child individually?	Published	See details	568
716	9/10/2018	How to I create a sign in sheet sorted by rooms rather than program?	Published	See details	668
717	9/6/2018	How parents can set privacy rights to secondary contact in iCare?	Published	See details	1390
718	9/6/2018	As I navigate from one report to another I find that some rows are already checked. Why is it so? Sometimes this happens when I even open a report for the first time.	Published	See details	633
719	9/5/2018	We have teachers that have children show up for multiple programs even though the child has the correct age-based field and the correct program. how do we fix it?	Published	See details	598
720	9/5/2018	Please provide the option to print the statement from the account ledger. I have an account that is past due and the email address is not correct and I cannot get the statement to generate from the Accounting, Run Statement.	Published	See details	603
721	9/3/2018	I paid for my account to go "live" be active ... my account was charged 2 times $26.00 and I received an error message - and my account is still not active and I need it to be active ASAP with GELDS integrated into my account as we discussed. I'm not happy right now because I need this account to be active for my parents and staff to check in / out tomorrow 9/4/2018	Published	See details	748
722	9/1/2018	I have inputted my kids attendance for this past week. How does the system charge them based on their attendance?	Published	See details	605
723	9/1/2018	How do I input different percentages that divorced parents pay?	Published	See details	511
724	8/31/2018	who sets up parents password login screen what does it look like?	Published	See details	568
725	8/30/2018	how do other centers change the age based field on a child? We are having to change during non business hours due to parents not seeing their child if we change during business hours. The program can change in auto mode but not the age based field.	Published	See details	654
726	8/29/2018	I am heading over to the school to pick up 30 children. As a staff member, how can I check all of them in at one time on an iPad tablet?	Published	See details	607
727	8/27/2018	Can I download a roster to an excel spreadsheet?	Published	See details	628
728	8/26/2018	Is there a message log? I sent a lobby message awhile ago and would like to read it. Thanks!	Published	See details	640
729	8/25/2018	I am trying to do the demo/walkthrough and it keeps sending me back to "click here to exit the walk thru" button when I hover over the blue walk thru item.	Published	See details	639
730	8/24/2018	When parents sign children in out with passwords. In addition to admin who can override can teachers for that class also be given permission with there own passwords to enter a time in case parents forget to login or out. Or is the admin only have acess to timesheets?	Published	See details	582
731	8/24/2018	If I enter 3 year old rooms and 4 year old rooms that are full time. how do I then enter the same rooms part time. I entered them but I need them to designate part time or hourly under the "room" title. Under rooms they just show up as another 3 or 4 year old room. I put it in description but when assigning rooms need to see more.	Published	See details	564
732	8/23/2018	how do I create a default by main contact alphabetically A-Z	Published	See details	714
733	8/21/2018	When I schedule one program to end and another to start for a child (age progression room change), the program does change but the child's age based room field does not. is this supposed to be a manual change?	Published	See details	791
734	8/21/2018	Entering Bus information under a child. When I click add new, I add the bus name and password, however I am unable to select next so I can proceed. Can you please check this function ?	Published	See details	580
735	8/21/2018	I use weekly rates for billing by attendance. When are these charges posted?	Published	See details	582
736	8/21/2018	How to change description for automatic charges (for billing)?	Published	See details	590
737	8/20/2018	How to enter Opening Balances?	Published	See details	678
738	8/20/2018	Our children are scheduled for 3 days (MWF) from 9 am to 12 noon. If they come beyond those hours we charge $8 per hours. Can their scheduled days be flexible; meaning, they can come any 3 days in terms of calculating the extra hours?	Published	See details	918
739	8/20/2018	How to send individual or batch email or SMS (text) to parents or staff from iCare application?	Published	See details	858
740	8/19/2018	When I enter a family is an email automatically sent to the parent or do I have to send them an invite?	Published	See details	621
741	8/19/2018	Can I edit the content of the automated emails? And, how?	Published	See details	618
742	8/17/2018	I found "Allergies" under UDF's. This field is an imperative for our school, as well as our state regulators. Many kids have epipens or medicines. How do I set up Allergy Alerts and Medical/Field Trip Permissions?	Published	See details	615
743	8/17/2018	Is there a report with the child's name, address, start date end date, date of birth, program and ethnicity? Or is there a way I can create a custom report	Published	See details	616
744	8/14/2018	What tablets are compatible with iCare App and the iCare Lobby App?	Published	See details	584
745	8/14/2018	How can I add a revenue account?	Published	See details	566
746	8/10/2018	When data is imported do automated emails go out to the parents? I would prefer not so that I have a change to review the data. Can I push the email out when I want?	Published	See details	578
747	8/9/2018	Dietary Needs Report...Is there such a report or where can we add it on each child's profile.	Published	See details	555
748	8/6/2018	How do I change the administrator?	Published	See details	588
749	8/3/2018	how to export a list of emergency contacts	Published	See details	898
750	7/31/2018	How to add notes on individual staff time sheet?	Published	See details	819
751	7/30/2018	Release Note: (Version - 1.9.8)	Published	See details	850
752	7/20/2018	In the Children's report, the Printer View is cutting off the information on the first column, Child Name, and the last column, Cell Number.	Published	See details	603
753	7/20/2018	If a child has several contacts, then the Emergency Cards report doesn't give a page break before the next child. So, the printout is not separated for each child.	Published	See details	615
754	7/19/2018	How to add/register children in iCare?	Published	See details	789
755	7/18/2018	How do I add children?	Published	See details	631
756	7/17/2018	Payment Options: I need to add another payment type. Sponsorship, Gift Cards , Discount, Payroll Deduction, Other. How can I do that?	Published	See details	667
757	7/13/2018	I went to post checks to parent's accounts and under balances they are showing up double with strange amounts???	Published	See details	706
758	7/12/2018	1. How do my parents check their kids in and out of daycare daily? 2. How to register all active employees in the iCare? 3. How can I change the name since I am a home daycare not a center daycare? 4. How can I change my name since it is spelt incorrectly?	Published	See details	756
759	7/11/2018	Suggestion on balance Report: if you can add the following two fields to the report in would be a great help in determining the actions we would take to collect the tuition.Field one: monthly or weeklyFiled Two: The amount of the normal charge (from the billing grid)	Published	See details	671
760	7/11/2018	Can we get a list of functions that a main contact has that a secondary contact does not?	Published	See details	1009
761	7/9/2018	How do I change my password?	Published	See details	818
762	7/8/2018	How is a child's vacation time scheduled so the room has a vacancy for drop ins?	Published	See details	675
763	7/6/2018	How to use attendance?	Published	See details	597
764	7/5/2018	On most of the families, their family balance does not match what their ledger balance is. How can we fix this?	Published	See details	587
765	7/5/2018	When some parents try to log their children out, it gives an error message of "time-in overlap." Can you tell me what this means and how to correct it?	Published	See details	591
766	7/5/2018	For some reason, some of the accounts with multiple children have different parents listed as the "payer" when they should all be on one ledger. When I try to edit the payer in the billing grid, it will not let me. How can I get the children in same family under the same payer/ledger?	Published	See details	607
767	7/2/2018	Parent has a government phone called Qlink. It is not in the Carrier drop-down list.	Published	See details	695
768	6/29/2018	I am trying to add staff but it won't except my email that's already being used. And in the area for classroom there is nothing there. Also, the state gave me a list that your company should be in compliance with. Have you complied with all they request? I need your website, contact information for the system.	Published	See details	735
769	6/29/2018	How to Add/Edit options in the Relationship and Mobile Carrier drop-downs on Child Profile page?	Published	See details	1221
770	6/28/2018	How I add children to the waiting list?	Published	See details	742
771	6/28/2018	How do i log in from the device at the daycare center Rainbow Academy?	Published	See details	568
772	6/27/2018	How can I keep other staff members from seeing all information pertaining to the clients?	Published	See details	599
773	6/27/2018	Is there a way to add aunt, uncle, great-grandparents, etc. to the list of relationships?	Published	See details	752
774	6/27/2018	Student entered into system last week is not viewable now. When we go to reenter his information, the system states, he is already in the system. He is not viewable to us.	Published	See details	584
775	6/27/2018	When I login and select Children from the top left it does not show my son there to select. When I select add child it shows my son and tries to get me to add a sibling of Brady's. Please help me get this fixed. Also, my wife and I pay separately will the system allow for us to make 2 payments instead of just one? I look forward to hearing from you.	Published	See details	581
776	6/27/2018	Do both the iCare Password and the Lobby Password work in the Lobby?	Published	See details	849
777	6/27/2018	Loading pictures in the Child Profile Page: I am able to upload a picture using the Edge Browser but not Chrome.	Published	See details	707
778	6/26/2018	How do I get my staff from seeing parent account balances? System won't let me add children, saying center capacity is full.	Published	See details	708
779	6/25/2018	I would like to record our students' vaccination history in iCare but I can't figure out how to add that to each student's profile.	Published	See details	609
780	6/25/2018	I am adding a sibling and it won't allow me to use the parents same email.	Published	See details	618
781	6/22/2018	How to correct an entry of a child?	Published	See details	903
782	6/22/2018	There's a regulation against electronics in classroom. What is it? Can teachers use a tablet for Journal and Photos in iCare?	Published	See details	694
783	6/21/2018	Can a password be reset by parents if I put one in for them .	Published	See details	598
784	6/20/2018	How to use Batch Enrollment feature in iCare?	Published	See details	674
785	6/18/2018	We don't know parents' carrier. Why is it needed and if we don't have it, is there a work around?	Published	See details	643
786	6/18/2018	Is there a way to track staff hours?	Published	See details	661
787	6/15/2018	I have another child (Pyper Boswell) under my parent id. Contacts of that child have their e-mail addresses but the child is still showing under my account.	Published	See details	606
788	6/13/2018	If teachers are checking in the children, can we have them enter their signature like parents can be required to do?	Published	See details	806
789	6/13/2018	Lobby Background Image: I was able to change the image on my desktop but couldn't on an Android tablet.	Published	See details	585
790	6/13/2018	How to void a transaction entry?	Published	See details	1308
791	6/12/2018	Teacher-Child Ratio: As children and staff are checking in and out through the day, can I tell if I am out of compliance ratio?	Published	See details	624
792	6/12/2018	From the Staff Weekly Schedules Report can I tell where I am overstaffed or understaffed for any day or time?	Published	See details	573
793	6/11/2018	How to put registrations On Hold in iCare?	Published	See details	1007
794	6/9/2018	I added my daughter under the wrong start date of 6/11/18 so I added her again under the correct start date of 6/4/18. Can I delete the incorrect profile? If so how do I do that?	Published	See details	727
795	6/9/2018	Release Note: (Version - 1.9.7)	Published	See details	820
796	6/7/2018	Can I upload copies of documents such as CPR/First Aide, background clearances, I9, to employee files?	Published	See details	922
797	6/7/2018	How can I print an allergies report?	Published	See details	595
798	6/5/2018	Does the software automatically change a child's classroom as they age out of previous? For example, Johnny turns 15 month June 5. Does software move him from Infant Rm to Toddler Rm?	Published	See details	598
799	6/4/2018	Is Discharge Date when children leave the program or move to the next classroom?	Published	See details	624
800	5/31/2018	What is Picture Capture feature in iCare Lobby?	Published	See details	618
801	5/31/2018	What is Program/Class Enrollment Capacity and how to manage it in iCare?	Published	See details	715
802	5/31/2018	How to fix staff attendance from schedule for payroll purpose?	Published	See details	716
803	5/30/2018	Lobby passwords not currently working for my parents. Error reads: There is a problem with your log in please see the supervisor.	Published	See details	717
804	5/28/2018	In the Program/Class drop-down in the Billing Grid no programs or classes are showing. What is the reason?	Published	See details	584
805	5/23/2018	Today i have tried to print out different reports (statements, schedule,sign in/out sheets) i hit print and screen goes black will not print.	Published	See details	615
806	5/21/2018	What are Billable Hours and how are they and the Rate determined?	Published	See details	963
807	5/21/2018	How to setup and manage Drop-in module in iCare?	Published	See details	855
808	5/18/2018	My Enrollment Report is showing some children with Start Date as 1/1/1900. What is it and how to fix it?	Published	See details	590
809	5/18/2018	How to handle drop-in reservations? We want parents to reserve a spot but bill by attended hours.	Published	See details	790
810	5/16/2018	In the Journal teachers are not seeing any children. They do see children in the Children Report.	Published	See details	628
811	5/16/2018	Can I change the title of a Grade Report?	Published	See details	569
812	5/15/2018	how do we adjust a weekly payment amount to biweekly payment	Published	See details	586
813	5/15/2018	PARENTS & TEACHERS: How to create a password and login to my account?	Published	See details	774
814	5/14/2018	Where to find the childcare registration packet?	Published	See details	633
815	5/10/2018	How can parents access their children's grades?	Published	See details	640
816	5/10/2018	How to send all parents an email explaining how to create their password and log in into their account?	Published	See details	617
817	5/9/2018	Somewhere I read that when a child is enrolled the first weeks charge is posted immediately. Is that right? I enrolled some children for summer; their first week charge was not posted.	Published	See details	616
818	5/7/2018	Our staff are paid for hours they attend not beyond the hours they are scheduled. Is their a way to easily remove unscheduled hours from attendance? (Fix Attendance from Schedules)	Published	See details	617
819	5/1/2018	My emails are not being sent.	Published	See details	574
820	4/30/2018	How can I check if there are openings for part-time students in any given month (say, October).	Published	See details	630
821	4/26/2018	How do I edit charges in the billing grid? It is telling me that the start date, end date, and amount cannot be changed because it has already been charged. But the next processing date is 5/01/18, which is several days away.	Published	See details	615
822	4/25/2018	Release Note: (Version - 1.9.6)	Published	See details	892
823	4/20/2018	iCare Door App and Door Opener Issues.	Published	See details	830
824	4/15/2018	On the contact card it says enter your password or swipe your card. How does the swipe work? is there a piece of hardware we need for this function? If so we would like to purchase it. AIso, is there a was to print only the main contact cards?	Published	See details	738
825	4/13/2018	One of my staff members accidentally created 2 staff accounts. How do I go about deleting one? When I go to the actions bar the only option that comes up is to send a message.	Published	See details	952
826	4/11/2018	Does iCare accommodate a Chinese language interface? If I change my browser language setting to Chinese, will iCare work?	Published	See details	690
827	4/10/2018	how do i view the contact list	Published	See details	599
828	4/6/2018	I still have 5 children in my Infant A class that I can't get rid of. Very old students. Coi Collins. Jayane & Sarah McLaughlin. Kyle Lane. Emily Lamonica	Published	See details	631
829	4/6/2018	How do I update contact information?	Published	See details	844
830	4/5/2018	Where can I find check numbers when payment is made by check?	Published	See details	685
831	4/3/2018	How to manage Photos with iCare?	Published	See details	696
832	4/2/2018	Does iCare have the capacbility to print a IDcard for the children and staff for sign in and out purposes?	Published	See details	568
833	3/29/2018	How do i edit the lobby password?	Published	See details	641
834	3/26/2018	The system will not let us correct/change/update names, gender, relationship or lobby passwords. Please advise on who we can correct this. Also, please note that Arkansas Children's does not require two apostrophes.	Published	See details	626
835	3/26/2018	How do I correct my phone number	Published	See details	837
836	3/26/2018	I noticed that the system automatically clocks a child out at 6:10 pm. Is there a way to change that cut off time to 7:00pm?	Published	See details	833
837	3/22/2018	I trying adding my son to the afternoon after school program, but it was not available.	Published	See details	711
838	3/22/2018	Is it possible to remove the mandatory fields, phone carrier and email address from additional contacts?	Published	See details	643
839	3/22/2018	How can I add a user-defined field from the Contacts tab in the Balances report?	Published	See details	576
840	3/21/2018	Release Note: (Version - 1.9.0)	Published	See details	643
841	3/20/2018	Does iCare track student's age and classroom based on age? Does the system provide age-based room projections for the future? Please provide screenshots to explain how it works.	Published	See details	639
842	3/20/2018	Does your system allow me to easily see projections for part time and full time slot openings in future months?	Published	See details	735
843	3/8/2018	Will the payment receipts print on a receipt printer?	Published	See details	755
844	3/7/2018	Will there be a report for my chats with parents ?	Published	See details	552
845	3/7/2018	How can I see how many children are in attendance today? How can the teacher see how many currently in her room and how can the director see how many children in each room?	Published	See details	673
846	3/7/2018	How do I give my children to another teacher?	Published	See details	710
847	3/7/2018	How can I remove the ability of teachers to see the family balances?	Published	See details	658
848	3/7/2018	How can the admin remove a program/class from a teacher?	Published	See details	655
849	3/7/2018	How can I disable the view to the lobby passwords from the teachers view? I thought parents and the admin can only see lobby passwords	Published	See details	861
850	3/7/2018	How do teachers check a child in/out?	Published	See details	791
851	3/6/2018	How to make a Drop-in Reservation? (For Parents)	Published	See details	975
852	3/6/2018	What are Admin Notes and how to use them? Can I edit or delete notes that I entered?	Published	See details	793
853	3/1/2018	After entering a batch payment (subsidy payment for 48 children), what report can I run that shows me the amount of the total payment?	Published	See details	801
854	2/28/2018	Can I set up a desktop icon for iCare that includes the login credential so I can start iCare with one click?	Published	See details	725
855	2/28/2018	We are a drop-in. Can parents reserve a spot before coming in? (Drop-in Reservations)	Published	See details	741
856	2/23/2018	PRINT RECEIPT: I didn't print the receipt when I posted a payment. Can I go back and print it?	Published	See details	782
857	2/22/2018	How do you check a child in and out more than once in a day, for example, school agers who come before and after school?	Published	See details	639
858	2/22/2018	Where can I find data import templates?	Published	See details	634
859	2/21/2018	How do I modify a balance report to include only parents with a positive balance and to exclude the subsidy payee's balance? (Edit/Change/Modify)	Published	See details	646
860	2/21/2018	How do I enter batch payments - private or subsidy?	Published	See details	878
861	2/20/2018	Can I create a bus for check in at a different location?	Published	See details	813
862	2/19/2018	How do I give admin rights to a staff?	Published	See details	906
863	2/15/2018	Few children attended a day outside their preset schedule, will this be calculated as an extra day?	Published	See details	761
864	2/13/2018	How to print Lobby Passwords for sign - in & out purpose (Contact Cards)?	Published	See details	729
865	2/13/2018	I added a sibling for an existing child. The new child got added but isn't showing as a sibling and the family contact did not get connected. What do I do? (Related topics: merge families, merge contacts)	Published	See details	740
866	2/2/2018	What are the definitions of the registration statuses - Active, Future, Waitlisted and Future?	Published	See details	794
867	2/1/2018	How do I enroll new children?	Published	See details	666
868	1/29/2018	How does the Grades feature work?	Published	See details	753
869	1/24/2018	What is the idea of a Rate Chart? What does it mean to enter a Rate Name in the Amount column of the Billing Grid? How to create a rate chart based on special billing rates?	Published	See details	960
870	1/24/2018	How do I apply a sibling or other discount for a child or family?	Published	See details	739
871	1/19/2018	We have changed our room names. How do I change these in iCare? I have figured out how to move a child from one room to another though.	Published	See details	662
872	1/17/2018	How can I add custom fields (User-Defined Fields, UDF -Drop-down menu) that parents can fill in the registration process?	Published	See details	839
873	1/17/2018	How to log in on the parent and teacher portals? What are my login credentials?	Published	See details	648
874	1/11/2018	How do I edit staff punch in/out times for passed days? (Also, check-in and out time)	Published	See details	648
875	1/11/2018	How do I print out children's sign in/out sheets per classroom for ACTIVE children only?	Published	See details	982
876	1/9/2018	How do I print out children's sign in/out sheets per classroom?	Published	See details	596
877	1/9/2018	How do I enter weekly staff schedules?	Published	See details	823
878	1/8/2018	How do I print staff attendance for payroll? (Staff Payroll Report)	Published	See details	1009
879	1/7/2018	How do I run billing and post payments?	Published	See details	726
880	1/2/2018	How do I print the Yearly Tax Statement for the parents? Can it be emailed? Or, can they get it themselves by logging in?	Published	See details	1170
881	1/1/2018	Working with Fake Email IDs. Why are they there and what should we do about them?	Published	See details	1030
882	1/1/2018	How do I see the account balances of only the active children?	Published	See details	852
883	12/27/2017	Release Note: (Version - 1.8.0)	Published	See details	672
884	12/19/2017	GETTING STARTED: I am evaluating iCare. How can I learn what it does?	Published	See details	788
885	12/19/2017	How do I refund a credit card or ACH payment?	Published	See details	1309
886	12/15/2017	How to get the deleted children back in the active list?	Published	See details	653
887	11/17/2017	How do I update my daughter's schedule? She's only attending outpost once a week (Wednesday)	Published	See details	876
888	11/17/2017	How do I delete a child? (Also deactivate or remove duplicates.)	Published	See details	1024
889	11/14/2017	What is Auto Pay? How does it work?	Published	See details	1083
890	11/14/2017	How do I access a child’s attendance report for the month?	Published	See details	862
891	11/8/2017	Are you planning to release any mobile app for iCare?	Published	See details	909
892	11/6/2017	Automatic day ending check-out is not working for a few children. Do they need to be fixed manually?	Published	See details	573
893	11/6/2017	Daily (By Attendance) Billing is not working for a few children. They are not being billed for the days they have attended so far.	Published	See details	607
894	11/6/2017	How do I enter a miscellaneous charge or credit?	Published	See details	890
895	11/3/2017	can we do multiple deposits at once?	Published	See details	711
896	10/31/2017	How to manage Attendance in iCare application?	Published	See details	1109
897	10/30/2017	Release Note: (Version - 1.7.0)	Published	See details	750
898	10/30/2017	How does Manual and Automatic Billing work?	Published	See details	813
899	10/27/2017	Is there a way to print out passwords for parents?	Published	See details	617
900	10/24/2017	How to use the Advanced Filtering button?	Published	See details	1360
901	10/24/2017	What is Lobby Password and how does it work?	Published	See details	909
902	10/19/2017	GETTING STARTED GUIDE: How do the teachers use iCare?	Published	See details	1276
903	10/19/2017	GETTING STARTED GUIDE: How do parents use iCare?	Published	See details	4281
904	10/17/2017	We keep receiving a yellow box that says "Center capacity is full." When this happens we are unable to log attendance for that day or use the program. Please advice.	Published	See details	705
905	10/13/2017	How does the prorated calculation work for monthly bills? Is it based on number of calendar-days in the month or number of working days?	Published	See details	725
906	10/10/2017	What instructions to follow for Rate-chart based billing?	Published	See details	730
907	10/7/2017	How to change logo of the iCare application and set our own logo instead?	Published	See details	812
908	10/4/2017	Can't edit child age, can't remove child. I made a mistake entering my child's birthday. Can't fix.	Published	See details	753
909	10/2/2017	how can i get the payment processing set up.	Published	See details	651
910	9/22/2017	How to Split bills of a child among parents or guardians?	Published	See details	771
911	9/20/2017	What is Site 99? It is marked as Corporate Site. How is it used?	Published	See details	801
912	9/20/2017	Can I enter children without entering contacts? What effect will it have and what can I still operate in iCare if I do so?	Published	See details	680
913	9/19/2017	How to modify children schedules and verify Programs or Classes schedule and timing in batch?	Published	See details	717
914	9/14/2017	How do I remove a posted charge from my iCare account?	Published	See details	1091
915	9/13/2017	I'm having problems. I can't get past step 7. Everything seems frozen and I can't move on.	Published	See details	641
916	8/24/2017	Release Note: (Version - 1.4.2)	Published	See details	689
917	8/21/2017	How to edit attendance?	Published	See details	742
918	8/21/2017	How to Schedule a Demo of the iCare application?	Published	See details	924
919	8/10/2017	Can I export iCare data to Excel? What other export formats are available? How does it work?	Published	See details	933
920	8/3/2017	When trying to log in in the Lobby, we are getting the message, 'There is a problem with your log in. Please see the supervisor.'	Published	See details	598
921	8/2/2017	Release Note: (Version - 1.4.1)	Published	See details	643
922	7/29/2017	How do I sign up for merchant services for collecting payments through credit cards and electronic checks (ACH)?	Published	See details	672
923	7/29/2017	I am trying to add staff and after I enter the information it does not show up on the staff list?	Published	See details	686
924	7/24/2017	I have not had chance to try this out as i ran into a lot of problems and gave up at the beginning. Could i now do the trial? Lisa	Published	See details	632
925	7/14/2017	Release Note: (Version - 1.4.0)	Published	See details	587
926	7/13/2017	iCare Glossary	Published	See details	5648
927	7/5/2017	How do I track permissions (documents signed by parents) in iCare?	Published	See details	627
928	7/5/2017	How do I track medical fields in iCare? Which medical fields are standard fields?	Published	See details	656
929	7/5/2017	How do I track immunization records in iCare?	Published	See details	818
930	6/22/2017	How do I get the contact detail printed out. Let's say I wanted to extract all of the addresses, phone number and emails for a campaign?	Published	See details	757
931	6/21/2017	How do I assign an existing contact to a child?	Published	See details	911
932	6/5/2017	How can we automate billing for late payment fee? (Meaning, when parents don't pay on time.)	Published	See details	759
933	6/5/2017	Can parents remove/delete children's schedules? What happens to the billing in that case? Does the admin have special privileges?	Published	See details	852
934	6/5/2017	For our Summer program can parents enroll children week by week?	Published	See details	635
935	5/25/2017	Our center is part of a hospital; parents are hospital employees. How can I export parents' charges for importing into the hospital's payroll system?	Published	See details	821
936	5/25/2017	Two children of different families have become siblings. How do I edit their information and separate them in two families?	Published	See details	738
937	5/11/2017	Can visitors check-in and out?	Published	See details	704
938	5/7/2017	GETTING STARTED: We have a unique and difficult rate chart. Can the support team review it and tell how to handle it in iCare?	Published	See details	640
939	5/3/2017	How to manage Subsidy accounts? (Vouchers through the county)	Published	See details	873
940	5/3/2017	CUSTOMER QUESTION: What is “Enroll Children and Staff”? Is it necessary to complete it with settings process?	Published	See details	624
941	4/25/2017	CUSTOMER QUESTION: How do I add staff? Is it similar to adding families?	Published	See details	650
942	4/25/2017	EXPLAINER: How do I add or import family data?	Published	See details	919
943	4/25/2017	CUSTOMER QUESTION: Can I delete any Program or Class, are there any changes that will reflect?	Published	See details	715
944	4/25/2017	GETTING STARTED: How do I create Programs and Classes and what is the difference between the two?	Published	See details	943
945	4/25/2017	EXPLAINER: Are Programs/Classes necessary to create at the time of filling the information in the Settings page?	Published	See details	655
946	4/24/2017	EXPLAINER: What is “Update Room Assignments” and how do I do it?	Published	See details	846
947	4/24/2017	EXPLAINER: How do I manage the center’s rooms and where will these reflect?	Published	See details	587
948	4/24/2017	EXPLAINER: What is the ‘Open on weekends’ feature?	Published	See details	615
949	4/24/2017	CUSTOMER QUESTION: If I update my personal info in the settings module, where will the changes reflect?	Published	See details	690
950	4/24/2017	EXPLAINER: Should admin and center’s email address be different?	Published	See details	955
951	4/19/2017	EXPLAINER: We want parents to enter their registration information (family data). For this, what is the difference between SEND INVITE and SELF-REGISTRATION button?	Published	See details	930
952	4/18/2017	CUSTOMER QUESTION: Can I update discharge date?	Published	See details	640
953	4/13/2017	How do I set up self-registration by parents through our website? (A button on our website for parents to click and add their family in.)	Published	See details	915
954	4/9/2017	Getting Started - Step 1 We have 4 different open and close times. How would we capture that in the “Fill operation info and click next”?	Published	See details	665
955	4/9/2017	Getting Started - Step 1 What does “Use the Information entered in Basic Setup to Create Sites.” Mean?	Published	See details	574
956	4/9/2017	What’s the difference between admin phone 1 & 2.	Published	See details	621
957	2/22/2017	My Attendance is not working, when i try to do it manually?	Published	See details	718
958	2/13/2017	I signed up as an independent teacher. How do I get started? What all can I do?	Published	See details	622
959	2/2/2017	GETTING STARTED GUIDE: How does the Report Center work? What reporting features are there in iCare?	Published	See details	888
960	1/27/2017	What does the Daily Journal Report include? Is it emailed to the parents automatically everyday? If so, at what time? Do I have to do something to turn on the automatic email? Can parents read the journal entries without the emails?	Published	See details	734
961	12/9/2016	GETTING STARTED: How to install the iCare Door?	Published	See details	1510
962	11/23/2016	How to change, reset, or set my password? (Forgot password or don't have one.)	Published	See details	1242
963	11/23/2016	CUSTOMER QUESTION: I am unable to update Admin’s personal info (cell#, address, etc.). Either I received no confirmation or couldn't update at all.	Published	See details	752
964	11/23/2016	Is there a table in the background that maintains the billing codes (Tuition, Discount, Transportation, Registration etc.) that I can update?	Published	See details	621
965	11/23/2016	CUSTOMER QUESTION: Does the admin have to log into the lobby every time, before staff/parent are prompted for password for check in/outs?	Published	See details	583
966	11/23/2016	Two instances of my company’s name are appearing in the Lobby. Why is that so?	Published	See details	552
967	11/20/2016	If an employee or parent is manually set up, what step in the process allows to Admin to generate a unique password for them to access the Lobby?	Published	See details	753
968	11/20/2016	Application would not allow me to update Admin personal info (cell#, address, etc.). Either I recv'd no confirmation box or couldn't update at all.	Published	See details	817
969	11/20/2016	Where does the system pull the Center Capacity figure from? Can this be updated to reflect the caps indicated when setting up the classrooms?	Published	See details	716
970	11/19/2016	Can we have After School Setup?	Published	See details	607
971	10/17/2016	How to manage program and class rosters?	Published	See details	686
972	9/28/2016	How can I edit a child's information	Published	See details	653
973	9/28/2016	How can the corporate staff send messages to the staff at the various sites?	Published	See details	574
974	9/19/2016	We run clubs - like Art Club, Book Bee, Chess Club, Choir, Drama and Spanish. Will these be handled through the iCare Classes feature?	Published	See details	628
975	8/31/2016	How to set-up and use the Lobby?	Published	See details	1011
976	8/20/2016	My child list is empty in the Journal. Why?	Published	See details	640
977	8/12/2016	How can we do batch attendance/batch check-in?	Published	See details	722
978	3/26/2016	What does CHECKED-OUT children mean?	Published	See details	590
979	3/25/2016	GETTING STARTED GUIDE: What do I have to do for live chat with parents and other teachers?	Published	See details	1208
980	3/25/2016	GETTING STARTED GUIDE: What do I need to do for taking pictures and sharing with the parents?	Published	See details	832
981	3/25/2016	GETTING STARTED GUIDE: How do I manage my preschool programs?	Published	See details	746
982	3/25/2016	GETTING STARTED GUIDE: How do I manage my after-school enrichment classes?	Published	See details	823
983	3/25/2016	GETTING STARTED GUIDE: How do I get started with Journaling in iCare?	Published	See details	1100
984	3/25/2016	GETTING STARTED GUIDE: How to get started with iCare?	Published	See details	2498
985	3/11/2016	Can staff use Lobby?	Published	See details	955
986	3/9/2016	What do I need to do for taking photos and sharing with the parents?	Published	See details	616
987	2/15/2016	What does CHECK-IN & CHECK-OUT mean?	Published	See details	655
988	2/3/2016	How can I add secondary contacts for my children ?	Published	See details	880
989	1/19/2016	How can I set Attendance Tracking Options in Settings page?	Published	See details	603
990	1/19/2016	How can I configure Transaction Recovery Fee Setup?	Published	See details	556
991	1/19/2016	How can I update a room’s capacity?	Published	See details	881
992	1/19/2016	How can I enter a center's information?	Published	See details	562
993	1/19/2016	Can I send files over the chat?	Published	See details	558
994	1/19/2016	Can I broadcast a message?	Published	See details	620
995	1/19/2016	Can I chat with multiple people?	Published	See details	779
996	1/19/2016	Do I get notifications when I receive a message?	Published	See details	673
997	1/19/2016	Can I see my previous messages?	Published	See details	565
998	1/19/2016	How can I chat with a parent?	Published	See details	583
999	1/19/2016	How can I chat with a teacher?	Published	See details	574
1000	1/19/2016	How can I tag a photo?	Published	See details	628
1001	1/19/2016	How can I edit a photo’s caption?	Published	See details	649
1002	1/19/2016	How can I Like/Dislike a photo?	Published	See details	610
1003	1/19/2016	How can I share a photo?	Published	See details	723
1004	1/19/2016	How can I add a photo?	Published	See details	905
1005	1/19/2016	How does Search work?	Published	See details	603
1006	1/19/2016	How can I edit a Journal entry?	Published	See details	784
1007	1/19/2016	What does Add and View mean?	Published	See details	624
1008	1/19/2016	How can I update Assessment types?	Published	See details	585
1009	1/19/2016	How can I add a Journal entry to all existing Children?	Published	See details	620
1010	1/19/2016	How can I update Duration and Time?	Published	See details	657
1011	1/19/2016	EXPLAINER: What does Journal Category color mean?	Published	See details	576
1012	1/19/2016	Do I get a notification when I am enrolled in a program or a class?	Published	See details	585
1013	1/19/2016	Can I change a program or a class name?	Published	See details	551
1014	1/19/2016	What does Period in the billing mean and how are the entries billed based on the Period?	Published	See details	664
1015	1/19/2016	How can I change a Schedule?	Published	See details	593
1016	1/19/2016	How can I edit Start time and End time in Program/Classes ?	Published	See details	589
1017	1/19/2016	What does Start time and End time mean?	Published	See details	555
1018	1/19/2016	What is a child-specific schedule?	Published	See details	672
1019	1/19/2016	What is the difference between Hours and Total Hours?	Published	See details	543
1020	1/19/2016	Can I mark biometric Attendance?	Published	See details	595
1021	1/19/2016	How can I add custom Attendance?	Published	See details	553
1022	1/19/2016	Can I mark Attendance for multiple entries at once?	Published	See details	578
1023	1/19/2016	CUSTOMER QUESTION: How can I change Staff’s picture?	Published	See details	558
1024	1/19/2016	CUSTOMER QUESTION: Can I see Staff’s past and future Schedules?	Published	See details	650
1025	1/19/2016	EXPLAINER: What does ‘Main Guardian’ mean?	Published	See details	561
1026	1/19/2016	EXPLAINER: What does ‘Age-Based Room’ mean?	Published	See details	592
1027	1/19/2016	CUSTOMER QUESTION: How can I change Child’s picture?	Published	See details	611
1028	1/19/2016	CUSTOMER QUESTION: Can I see Child’s past and future Schedules?	Published	See details	630
1029	1/19/2016	EXPLAINER: How does the Billing Grid work?	Published	See details	660
1030	1/19/2016	CUSTOMER QUESTION: How can I update a Child’s data?	Published	See details	560
1031	1/19/2016	CUSTOMER QUESTION: Can I add a New Child if I login as a Teacher?	Published	See details	567
1032	1/19/2016	EXPLAINER: What is live Attendance?	Published	See details	680
1033	1/19/2016	EXPLAINER: How many past months Attendance can be viewed?	Published	See details	592
1034	1/19/2016	EXPLAINER: What is Outstanding Balance?	Published	See details	670
1035	1/19/2016	EXPLAINER: What does the Attendance and Accounting graph represent?	Published	See details	609
1036	1/19/2016	CUSTOMER QUESTION: How can I see upcoming birthdays?	Published	See details	798

Questions and Suggestions

Thank you