Today we discovered that the green payment icon was gone from view for our parents. When I reached out to support I was told "It had to do with Role Management Setup. This was a new option added. Go to Settings > Role Management > Parent Role. In the bottom you'll see this new option, which was off by default. I just turned it on. This was not a change of an existing default. This was a default for a new feature." My concern is that when you add a new feature to the settings that causes my settings to change (or causes my parents to have a different experience) there is no mechanism in place to let me know. I think there may be additional changes to the parent roles that could have altered the settings I had chosen but once you have made them live I can no longer see what I had before. For example in Role permissions under the report center (which is where the payment icon needed to be turned back on) I see email invoice, payment receipt etc., I think these were options under accounting before and I had them all turned on. Now that they have been moved under report center does this mean that my parents aren't getting the invoices unless I grant access to my parents?
Changes in the Role Management setup were made by one of the admins of your center. We have not made any changes from our side in Role Management setup.
Email invoicing and payment receipts are not part of Role Management.
- Email invoicing setup is available on Settings >> Step -6 and,
- Setup for payment receipts is available on Advanced Settings page.
"These options were a part of Common Features that went missing from your database. Such type of issues usually occur when we make some changes in the Role Management options."
This issue was only resolved in terms of turning back on a feature that was turned off by your changes in the Role Management options. I would like to know if there is a solution for letting me know when you have made changes that could cause features to "go missing" before I spend time troubleshooting with a parent to solve something that isn't there. I would also like to know about the other features under Role Management that I need to examine? I asked about emailing invoice and payment receipt etc., are these also likely to be "missing" now???
These options were a part of Common Features that went missing from your database. Such type of issues usually occur when we make some changes in the Role Management options.
The above reported issue was resolved earlier today. We really apologize for such kind of discrepency.
Looking forward to make your iCare experience a remarkable one.