iCare doesn't appear to be sending emails, either when a new account is setup or when a forgotten password process is done by parents. At least no emails are received and junk/spam has been checked.

Posted on: 1/2/2019 10:12:43 PM
Replied by : support@icaresoftware.com

Dear User,

On verifying the reported issues, we found that the email services are working fine. We request you to please provide us a few email addresses you are not receiving the emails for account setup and forgot password process.

We really apologize for the inconvenience it may have caused. Please feel free to reply back on this article with your response. 

Thank you,

iCare Support

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