Hi. It looks like there are 2 files created for Ariana Harris. I created the initial and the parent created one. The parent is still unable to sign in to the lobby with her password. Would this be the reason? If so, how do I delete the one she created?

Posted on: 9/2/2020 5:12:56 PM
Replied by : support@icaresoftware.com

Dear user,

On analysis of your account and we found lobby is working fine for Ariana Harris. Could you please check once again and let me know if you have any difficulties.

To know about how to delete the child refer to the article given below

https://icarenextgen.icaresoftware.com/support/Thread?threadid=93f51f60-38b2-4fb7-88db-1285a520c7de

With regards,
Team iCare

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