I paid for my account to go "live" be active ... my account was charged 2 times $26.00 and I received an error message - and my account is still not active and I need it to be active ASAP with GELDS integrated into my account as we discussed. I'm not happy right now because I need this account to be active for my parents and staff to check in / out tomorrow 9/4/2018
Replied by : support@icaresoftware.com
Dear User,
We really apologize for the inconvenience. There was a technical glitch in the My Account section due to the enhancements introduced recently.
As you were charged twice for the $26 payment, we have modified your subscription and have added one more month in your subscription plan. You will have to pay for your subscription renewal after two-months, on November 2, 2018.
Please, feel free to contact us here or at support@icaresoftware.com for any queries.
Click here to schedule a training session with our application experts.
Looking forward to make your iCare journey a remarkable one.
Thank you,
iCare Support
