I paid for my account to go "live" be active ... my account was charged 2 times $26.00 and I received an error message - and my account is still not active and I need it to be active ASAP with GELDS integrated into my account as we discussed. I'm not happy right now because I need this account to be active for my parents and staff to check in / out tomorrow 9/4/2018

Posted on: 9/3/2018 11:29:49 PM
Replied by : support@icaresoftware.com

Dear User,

We really apologize for the inconvenience. There was a technical glitch in the My Account section due to the enhancements introduced recently.

As you were charged twice for the $26 payment, we have modified your subscription and have added one more month in your subscription plan. You will have to pay for your subscription renewal after two-months, on November 2, 2018.

Please, feel free to contact us here or at support@icaresoftware.com for any queries.

Click here to schedule a training session with our application experts.

Looking forward to make your iCare journey a remarkable one.

Thank you,

iCare Support

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